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Discovery Dock - Zen Apartments

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103 Reviews from our TripAdvisor Community

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Showing 81: English reviews
London, United Kingdom
Reviewed 1 week ago

Well where do I start? I booked three nights for my parents who were visiting London. I received a bizarre Paypal request two days before arrival and contacted the company straight away to inform them that I booked to pay on arrival as per booking.com and will not be paying via Paypal. The lady on the phone said this is...

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Helpful?
Thank cwkf725
Aberdeen, United Kingdom
Reviewed 2 weeks ago via mobile

Only selected 1 star as couldn't select none. AVOID AT ALL COSTS!! after receiving only £300 of £500 security deposit, we were emailed to say that a noise violation had cause us to loose £200. This was 3pm in the afternoon playing cards that apparently waranged this removal off money because we were 'partying'. Very poor customer service, lady in...

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Thank creamer_abz
Luxembourg City, Luxembourg
Reviewed 16 October 2016

Booked a week through Booking.com Zen took all of fee immediately, later cancelled 2 months later still no refund. Chased for return of fee as cancelled well before and according to terms free cancellation. Got no response at all. Contacted Booking.com, who chased it up after 2 months Zen told them they had returned money, but hadn't. Booking.com returned money,...

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1Thank Tim R
Reviewed 7 October 2016 via mobile

We booked the apartment in Canary Wharf for me and my wife. We needed a place just to sleep following a night out. It was extremely difficult to find the place. The rep who was supposed to bring us the keys was unaware where exactly we were supposed to stay. Keep referring to wrong building different to the confirmation email...

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1Thank Stoyan K
Reviewed 3 October 2016

We stayed here for an event at the ExCel centre, after reading reviews on trip advisor I was ready to throttle put friend who booked it and was expecting to have to book in somewhere else! We struggled to find the place initially as we arrived by car and there is a lot of building work going on in the...

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Thank Lesley B
Reviewed 29 September 2016

I booked the Discovery Dock flat--a reasonably nice, if somewhat worn, 60 sqm flat a 7-minute walk from the Canary Wharf tube station--for a 5-night stay but they moved me to a "studio" less than half the size a further 17-min walk away at Baltimore Wharf without bothering to inform me before the stay, other than sneakily listing the actual...

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1Thank Ari N
Stanford, South Africa
Reviewed 24 September 2016

ZEN apartments- shabby and disappointing. Walls dirty, chipped need repainting. Dreadful bathrooms and hand towels for bathroom. NOT what is advertised. We weren't met for ages, drove around in a taxi not knowing where to check in. NO one on site- NO LETTER or details. Dreadful mattresses. NOT EVEN 3 Star in my ratings. Credit card machine doesn't work---what next.?...

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1Thank LadyPamelaT
Malaysia
Reviewed 23 September 2016

BEWARE of this dodgy company! I cancelled two months before the required stay dates (Meridian Place) and although the booking website said that it was FREE cancellation, if cancelled 14 days before the stay, Zen Apartments took the FULL payment on my first day of booking and ignored by requests for refund (at some point they even told me it...

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2Thank Hui Y
Dublin, Ireland
Reviewed 9 September 2016

We found this apartment via Holiday Lettings (a Trip Advisor company) where it was listed as Deluxe Apartment - Discovery Dock We booked three nights 27th to 30th November 2015 costing £605 which we thought was good value for money for 5 adults. But after they confirmed the apartment was available they ignored all other queries. Our booking enquiry clearly...

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Thank Docker71
Leicester
Reviewed 30 August 2016

We are incredibly disappointed by our stay at Zen Apartments (Meridian) on the 8th August 2016 for three nights. The company is totally misleading customers who book with them in good faith. We were placed in Meridian at short notice (after the 100% deposit refundable deadline had passed). We should have been at Discovery Dock which we booked back in...

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Thank Tasha777

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Official Description (provided by the hotel)
Our Premium Two Bedroom Apartment certainly has a WOW FACTOR! It's a combination of luxurious furnishings, modern and high quality of equipment, very spacious with dining area and private balcony. Large bright 2 double bed bedrooms. Free access to swimming pool and gym in the building. Remarkable views on Thames River and Canary Wharf and the City. Set in a quiet residential area, each Zen apartment features 2 bathrooms, 2 double bedrooms, and a kitchen. Strictly no parties allowed. Very conveniently located with 2 types of the transport nearby: about 50m from DLR Station, 5min walk to Canary Wharf Underground Station, parking available if pre booked in advance (surcharge applies) Zen Apartments offers free Wi-Fi i The O2 Arena is 3 minutes' tube ride and London Bridge can be reached in 10 minutes on the Jubilee Line.Set in a quiet residential area, each Zen apartment features 2 bathrooms, 2 double bedrooms, and a kitchen. Guests can enjoy scenic views of Canary Wharf and the city.Conveniently located to reach many London attractions, these apartments offer easy access vibrant locations such as Covent Garden, 20 minutes' tube journey, Stratford, 15 minutes by tube, and the exciting West End, only 20 minutes' by tube from the property. Bars, bistros, restaurants are within 10 minutes' walk. ... more   less 

Additional Information about Discovery Dock - Zen Apartments

Address: Discovery Dock Apartments East 3 South Quay Square, London E14 9RU, England
Region: United Kingdom > England > London
Price Range: $166 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Discovery Dock - Zen Apartments 4*
Number of rooms: 2
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Also Known As:
Discovery Dock Apartments Hotel London
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Questions & Answers

Questions? Get answers from Discovery Dock - Zen Apartments staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't waste your time”
 of 5 bubbles cwkf725, 27 Nov 2016 | Read review
“Do not go here”
 of 5 bubbles 362timr, 16 Oct 2016 | Read review
“There are other flat providers at Canary Wharf. Use them.”
 of 5 bubbles 872arin, 29 Sep 2016 | Read review
“Ask for large balcony apartment on the water away from construction noise.”
 of 5 bubbles LadyPamelaT, 24 Sep 2016 | Read review
“Don't use this company or book these apartments”
 of 5 bubbles Tasha777, 30 Aug 2016 | Read review
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