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Hotel Indigo London-Paddington

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#166 of 1,086 Hotels in London
Certificate of Excellence
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Hotel Indigo London-Paddington
Hotel Indigo London-Paddington
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1,786 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo London-Paddington
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Showing 1,579: English reviews
Edinburgh, United Kingdom
Reviewed 2 December 2013

Echoes what a previous reviewer experienced, appalling service. Our room was compact, we were situated in the basement level. No window, just a door that led outside to a courtyard which was unlocked!!! That no one could find the key for, to ensure we were secure. Our 'upgrade' option was to a single room!! (we were in a twin-double) Wifi...

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Helpful?
2Thank Veronica S
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Veronica Thank you for taking the time to write a review on our hotel and we so apologise profoundly that the service you received during your stay was not at all what we would expect or accept. We do hope you do give us the opportunity to prove to you that this was not our normal service standard and...

Buenos Aires, Argentina
Reviewed 28 November 2013

Very nice hotel. Extremely clean, with every detail not taken for granted. Warm staff service that makes the most enjoyable days in London (always willingly to give us answers, orientations or city data). Extremely well located (two blocks from Paddington Station), you may be able to wherever you want to go by train or tube.Very handy if you've come in...

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Helpful?
Thank Alberto T
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Alberto Many thanks for you fantastic review and we really could not have asked for better. We do pride ourselves on offering the individual service and being value for money. It goes without saying at we do look forward to welcoming you back again very soon. Kind regards Malcolm Linforth-Jones

York, United Kingdom
Reviewed 26 November 2013

Appalling service from a normally very good hotel group. All the issues with this stay sadly were down to the human element. The hotel itself is elegant and clean, with compact but very pleasant rooms. 5 of us stayed here on a business trip and all experienced the same appalling levels of service. Disinterested employee's who clearly take no pride...

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Helpful?
1Thank Jon B
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guests Thank you for taking the time to write a recent review on our hotel and we were pleased to read you thought our hotel was nice. Please accept our sincere apologies that our staff and service let it down. I can assure you that this is not the standard of service we have become known for or pride...

Dublin, Ireland
Reviewed 25 November 2013

Nice hotel, just a stone's throw from Paddington Station - very handy if you've come in on the Heathrow Express (as I do regularly). The staff are very nice, breakfast is pretty good. This little boutique has great character - and is in a great location for travel in London in my opinion.

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Thank CongoConlon
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest Many thanks for your recent review. We were so pleased you found us hand and our staff very nice. We do pride ourselves on our breakfast and do hope you are back again soon to experience it again. Kind regards Malcolm Linforth-Jones

Hampshire
Reviewed 17 November 2013

Would happily stay here again, for short stays, for longer stays I prefer a hotel with baths, but rooms have large rainfall shower cubicles and some business travelers will prefer that. Comfortable quiet hotel., I slept well and enjoyed my stay, and can recommend both hotel and area to others. My first stay in Paddington area, and first Indigo brand...

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1Thank scuba_in_the_sun
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guests Thank you for your recent review on Hotel Indigo Paddington. We were so pleased you liked our hotel and its location. I can agree that Paddington really has everything to offer for both business and leisure guests with fantastic links across London. We do apologise that you were not impressed with your steak. Should you visit again please...

Singapore, Singapore
Reviewed 16 November 2013 via mobile

Stayed here for a night due to its close proximity to the London Paddington station (less than 3mins walk). The staff was helpful both in information as well as allowing us early check in which is wonderful after a hectic winter journey from the airport ;) The room is small which is just nice for a couple. All basic necessity...

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Thank Cheyenne_78
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you for taking the time to share your comments, following your recent one night stay with us. I was pleased to read that, overall, you enjoyed your first visit with us, and that you found our location to be convenient for your short stay. I was delighted to read that our team were able to provide such...

melbourne
Reviewed 15 November 2013

stayed at this hotel a few weeks ago and found our room to be absolutely fantastic. although it was a small room it was very well equipped, there was an espresso machine with coffee pods on the desk, lots of magazines, beautiful bathroom supplies including robes and slippers. the front desk staff were very friendly and knowledgeable. this hotel is...

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Helpful?
Thank kezza49
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. I was delighted to read that you enjoyed your time with us so much, and that our team were able to make this experience enjoyable. It is always such a pleasure to read that you enjoyed our new nespresso machines and that our location was convinient....

Doha
Reviewed 14 November 2013

Nice hotel, professional reception staff , Efficient housekeeping , excellent food , outstanding service , I was there for 5 nights , I enjoyed my stay , the surrounding area is very nice near Paddington station , 15 minutes’ walk to Oxford street . I will return back for sure.

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Thank hanymaroun
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you for taking the time to leave your feedback on this website, following your recent stay. I was delighted to read that you enjoyed your time with us so much, and that our team were able to make this experience a memorable one for you. It is always such a pleasure to read that our guests’ expectations...

Chicago, IL
Reviewed 11 November 2013

We spent a long weekend here for September's London Open House. The location is difficult to beat, as it is just a few minutes walk from both the Paddington rail and Underground stations. We found the front desk staff efficient, knowledgeable and helpful. Our room, though a little small, was very clean and comfortable. While this is not a budget...

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Helpful?
Thank Ledyard
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you very much for your kind review. I am delighted to hear that you enjoyed your stay with us and find our location convenient. The team will be very happy to hear that you find them so helpful and they will appreciate your words. Looking forward to welcome you back at Hotel Indigo in the near future.

UK
Reviewed 8 November 2013 via mobile

Tiny room. Noisy. Clean and comfy but not a perfect stay by any means. Staff were friendly and the location is good right by the tube station but there are more central hotels with competitive rates and better functionality to be honest. I probably wouldn't come again.

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Thank federerphil
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts with us. I am sorry to hear that our rooms did not meet your expectations and therefore I would highly appreciate if you could contact me directly before your next stay and I will assure you a very enjoyable stay and a larger room. Looking forward to welcome...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 

Additional Information about Hotel Indigo London-Paddington

Address: 16 London Street | Paddington, London W2 1HL, England
Region: United Kingdom > England > London
Price Range: $253 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hotel Indigo London Paddington
Hotel Style:
#70 Romantic Hotel in London
#82 Family Hotel in London
#102 Business Hotel in London
#131 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo London-Paddington staff and other travellers.
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Questions? Get answers from Hotel Indigo London-Paddington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to the King room - it's worth it.”
 of 5 bubbles Gomombarino, 21 Feb 2017 | Read review
“Ask for a city view they appear brighter.......”
 of 5 bubbles talentpicker, 18 Feb 2017 | Read review
“Our room was facing the street to the northeast (Sussex Place), and it was perfect for us.”
  • Bathroom
  • Bedding
  • USB and other outlets, plus some ear plugs provided by the hotel
 of 5 bubbles 601kylen, 23 Jan 2017 | Read review
“Quieter rooms facing away from main road”
 of 5 bubbles bhavneetat, 15 Jan 2017 | Read review
“Ask for a room at the rear of the hotel to be certain of no traffic noise.”
 of 5 bubbles chris300153, 11 Jan 2017 | Read review
5 of 5