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62 Castle Street

Expedia.comUSD 101*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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62 Castle Street
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753 Reviews from our TripAdvisor Community

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Showing 743: English reviews
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Reviewed 2 days ago NEW

After arriving for our wedding anniversary the room we were given was filthy and extremely run down (should have been an executive suite). Receptionist was happy to change our room ...however the 2nd room was worse (see pictures attached). 2 windows only 1 opened slightly, no bin, no remote for t.v when they did bring one it didnt work. After...

Thank Anntoinette100
Management response:

Hi Anntoinette100, Thank you for sharing your experience here about your time at 62 Castle Street. Please accept my apologies that your stay was not up to our usual high standards and please be assured that your feedback will be acted upon with the team and that all issues found will be rectified. We always aim to respond to all...

North Wales, United Kingdom
Reviewed 1 week ago

Booked this hotel as a get away for a birthday weekend. We were disappointed with the first day as we had to change our rooms 3 times on arrival, 1. Cleanliness of the bathroom was very poor along with the décor of the room, plain and simple with no colour. 2. Cleaners hadn't presented the room for the next guests,...

Thank llinoosangharad
Management response:

Hi llinoosangharad, Thank you for sharing your 3* review with us here at 62 Castle Street. It is disappointing reading through your review as some of these issues mentioned could and should of been avoided and I apologise for the shortfall of your experience here at the hotel. Our team are normally efficient and well organised but I will be...

Heswall, United Kingdom
Reviewed 2 weeks ago via mobile

I payed £89 for my room at this hotel. Considering that's round and about the same price as most hotels in Liverpool it was a bargain! The room was spacious and luxurious and the staff were excellent. I would recommend staying here to anyone

Thank Fraser S
Management response:

Hi Fraser S, Thank you for sharing your 4* review with us here at 62 Castle Street. We aim to offer value for money as the competition around the area is strong with many major branded hotels operating minutes from the hotel. We are an independent hotel and we value real guest feedback and it is always good to receive...

Reviewed 3 weeks ago via mobile

Booked this hotel via Booking.com. paid £72 for the night. After booking I looked at the reviews and was very nervous about what we would find one we got there. We were welcomed as soon as we arrived and genuine interest in our plans by the manager. The hotel is a beautiful building and the rooms are large, split level....

Thank netty67scouser
Management response:

Hi netty67scouser, Thank you for sharing your 4* experience of 62 Castle Street. We take all reviews seriously whether they are negative or positive and look to improve our service and offering at every given opportunity. Our team are some of the friendliest you will find in Liverpool and I will share your kind comments with them. The Hotel is...

Nottingham, United Kingdom
Reviewed 3 weeks ago via mobile

Got an excellent last minute deal for this hotel. But I happily would have paid full price. Lovely staff, perfectly situated, beautiful reception, hallways and bedrooms. We we're lucky to get a brilliant deal on the executive king Suite. Amazing!! Yes the bathroom could be grander but I expect it's cause it's such an old building it can't have the...

Thank Morgan R
Management response:

Hi Morgan R, Thank you for taking the time to share your experience from your recent stay here at 62 Castle Street. It is always good to receive positive comments from our guests and how their expectation was exceeded. We offer excellent value for money for what we offer and are located in possibly one of the best areas of...

Reviewed 4 weeks ago via mobile

My partner booked for us to stay here on 19th April for my 40th birthday. On booking.com it's called 'exclusive' Well there's nothing exclusive about it. It's a basic old plain tired hotel. Room they put us in was cold..dated and not the cleanest. Marks all over the floor in bathroom..pubic hair in toilet bath panel stuck on with silicon...

Thank Kerrie M
Management response:

Hi Kerrie M, Thank you for sharing your recent 2* review of 62 Castle Street. We are improving the hotel step by step and I am disappointed to see that you think it is a 'tired hotel' as the team are working hard to improve the condition everyday. In the last two months we have had a new hot water...

County Galway, Ireland
Reviewed 16 April 2017

I booked 3 rooms in this hotel for last weekend, we were so disappointed from start to finish. I understand it was a busy weekend in Liverpool but we paid way above the odds for what we got. Reception area dark, receptionist not friendly, no water in rooms, key card had to be activated everyday which would be fine if...

Thank taralodge
Management response:

Hi taralodge, Thank you for sharing your recent 1* review of your time here at 62 Castle Street. Whilst it is disappointing to receive such negative feedback, we will use this to improve on our service to ensure we are exceeding guest expectations from start to finish. I apologise that you felt the experience was negative and will address your...

Liverpool, United Kingdom
Reviewed 9 April 2017

Here for only one night, cannot fault. reception staff very friendly and helpful,room stunning king size bed bathroom and towels so soft and luxuries. A tip do not use lift you must see the wonderful staircase!!!! Will definitely return many thanks to family for booking.

Thank kath33
Management response:

Hi kath33, Thank you for the recent 5* review of 62 Castle Street. Our team are some of the friendliest people in the city and regularly receive positive feedback from our guests. We have 20 bedrooms that have character, offer style and are across split levels that offer space and freedom in the room. Thanks again for sharing and we...

Reviewed 7 April 2017 via mobile

I wanted so hard to support this hotel but have watched a gradual decline over the last five years. The lack of investment is begining to show. The lack of a restaurant (including breakfast) I can live with, but some guests find this difficult. The constantly changing staff suggests potential high turnover / poor staff satisfaction. Definately haven't seen the...

Thank Rocknroller99
Management response:

Hi Rocknroller99, Thank you for sharing your experience of your recent stay here at 62 Castle Street. While it is not ideal to receive 1* reviews on our listing page, we will use the feedback for the great of good of the hotel and look to improve on areas we fall short on. We currently have a painting and decorating...

Reviewed 28 March 2017

Arrived at the hotel to stay for one night on a Tuesday as we were in town for a gig that night, and had a lovely greeting from the receptionist on duty. She was very friendly, asking us why we were in town - wish I had caught her name, she was there when we got in later too and...

Thank KrystalC86
Management response:

Hi KrystalC86, Thank you for sharing such a fantastic 5* review of your experience here at 62 Castle Street. Our team receive excellent feedback from our guests for their friendly approach and how active they are on a day to day basis. I will be sharing your review with them as feedback like this helps us to consistently achieve guest...

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04/06/2017 05/06/2017
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  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Official Description (provided by the hotel)
62 Castle Street is a 4 star hotel in the heart of the City Centre. 62 Castle Street is a Grade II listed building which was built in 1868. The luxurious hideaway of 62 Castle St is more than just an exclusive hotel. The original site was known as "The Old Bank" although, dramatically transformed in 1985 the building has maintained its unique features including, the main staircase, huge marble pillars and stunning high decorated ceilings, not forgetting the old bank vaults, which still remain intact to this day! The 4 star hotel offers 20 individually designed Suites offering guests high quality and spacious rooms. All rooms have King-size beds, a lounge area with sofas or lounge chairs and a flatscreen LCD TV. All rooms have two phones in the room, and are equipped with a desk for working or used as a dressing table. The large stylish rooms include modern en-suite bathrooms with powerful drench showers and some with Baths and all luxury toiletries. The rooms have an amazing full Length leaner mirror which is a main feature in the rooms. The rooms are even large enough to unwind and do Yoga. Some rooms have Juliet balcony doors which flood the room with natural light. 62 Castle St Hotel does not have its own restaurant/bar, however we are in the heart of the city centre and our team have a wide knowledge of the best places to dine. Whether you are coming to Liverpool 1 for a shopping extravaganza or experiencing the excitement of the Beatles phenomena or simply visiting for business, the hotel is within easy reach of everything Liverpool has to offer. ... more   less 

Additional Information about 62 Castle Street

Address: 62 Castle Street, Liverpool L2 7LQ, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: $119 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — 62 Castle Street 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
62 Castle Street Hotel Liverpool
62 Castle St Liverpool
62 Castle St Hotel Liverpool
Hotel Style:
#33 Romantic Hotel in Liverpool
#35 Family Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from 62 Castle Street staff and other travellers.
8 questions
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9 months ago
14 days ago
Workington, United Kingdom
over a year ago

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Questions? Get answers from 62 Castle Street staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont book here”
  • 2nd room - under brochure
  • stains on wall 2 nd room
  • zoom in on the hairs
  • first room
  • first room
  • Sticky substance on bed
  • just disgusting
  • stains on headboard
Anntoinette100, 21 May 2017 | Read review
“Reckon all roooms are more than good”
kath33, 9 Apr 2017 | Read review
“No rooms could escape the noise of disco”
Glasgow870, 20 Feb 2017 | Read review
“This is a room only no food on offer not even breakfast”
Superwoman60, 19 Feb 2017 | Read review
“All rooms look great!”
PhilBaroni001, 19 Dec 2016 | Read review
5 of 5
USD 101* /night
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Prices are for 1 room, 2 adults
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