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Quick friendly check in , lovely clean spacious rooms . In a brilliant quiet location, short walk into town and close to the Albert docks . Had club lounge access although a little small , It had a good selection of drinks and canopies and...More
We visited as a family at the beginning of June, check in with smooth with no problems. We arrived at our room which was well presented with a great view. One slight issue was even though there was 4 of us in the room there...More
Having spent over £1000 in this hotel over the weekend, they still charged £28 to park my car. Absolute disgrace. Parking should be free for hotel guests. Won't stay here again. When I told the officious employee at the desk that the hotel at the...More
Thank Steve R
Response from CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City CentreResponded 3 days ago
Dear Steve R,
I am very sorry for the disappointment of the charge for parking.
We do advertise parking is chargeable & other city centre hotels charge for parking over night. Our parking is reduced for our hotel residents from £22.00 to £14.00.
I have stayed here many times before when i have visited Liverpool, and wouldn’t stay anywhere else. My favourite place, the staff couldn’t be more accommodating, they are happy and smiley and honestly really lovely. I stay here with my mother and grandmother the night...More
Having stayed at the Manchester crowne plaza I decided to book this one thinking it would be the same. How wrong was I. The lady that checked us in was beyond miserable. The other people in our group got lots of information about the hotel...More
Response from CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City CentreResponded 4 days ago
Thank you very much for taking the time to share your feedback.
I am deeply concerned about the experience you have had at our hotel.
So I can investigate this matter further & get it resolved.
Please could you contact me on firstname.lastname@example.org with your...More