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Crowne Plaza Liverpool City Centre

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Crowne Plaza  Liverpool City Centre
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2,134 Reviews from our TripAdvisor Community

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Showing 2,078: English reviews
Cheshire. UK
Reviewed yesterday NEW

OK so this hotel's a little bit more expensive than some of the others in the area but in terms of friendly and efficient service there's no comparison. All the staff are clearly very well trained to ensure that guests leave with a very positive feeling about the place. The building is almost right on the waterfront with good views...

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Helpful?
Thank marianjones
Stoke-on-Trent, United Kingdom
Reviewed yesterday NEWvia mobile

I am absolutely appalled at the service that I received from staff at the hotel. Me and my partner had an argument in town and left me so by the time I walked for half an hour freezing cold with no phone and no money, the hotel refused to let me in because my partners name was the one on...

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Thank kymbob890
Antwerp, Belgium
Reviewed yesterday NEW

Except for two remarks that bothered me, this hotel delivers as promised and in line with the rates. Good location, clean and quiet rooms, proper meeting rooms. But the food during the lunch break was not very inspired, and especially the very narrow bath tub with shower curtains is not what I would expect from a Crowne Plaza. No way...

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Thank DVG59
Derby, United Kingdom
Reviewed 3 days ago NEW

We stayed here for a birthday weekend and it was fantastic. We arrived in the morning before our room was ready, but the fantastic man on reception took our suitcase, gave us a map of the area and told us some of the best places to go. He confirmed that we had a lovely family room overlooking the water and...

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Helpful?
Thank Rams_fan_11
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Rams_Fan_11, Thank you very much for taking the time to share your excellent 5 star review. Thank you for choosing our hotel to celebrate your birthday, we hope it was splendid. We are very pleased you had a brilliant stay with us, very happy you enjoyed your room with a view overlooking the waterfront. Extremely sorry you had an...

Manchester, United Kingdom
Reviewed 3 days ago NEW

Stayed at this fabulous hotel for 2 nights recently, best city hotel I have stayed in. Clean, modern, staff were great, breakfast was smashing, we will definitely choose a crowne plaza in the future. Great location.

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Thank marie m
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Marie M, Thank you very much for taking the time to share your 5 star review with us. We are very pleased you had a fabulous stay with us, in our clean and modern bedroom. Thank you for the wonderful feedback about our hotel staff and smashing breakfast. We look forward to welcoming you back on your next visit...

Newport, United Kingdom
Reviewed 3 days ago NEW

quality hotel easy access to all attractions good room great staff plenty of facilities on hand at hotel comfortable bed slight problem with aircon but it was sorted within minutes all aspects of staff faultless

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Thank g0ff
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear G0FF, Thank you very much for taking the time to share your fantastic 5 star review. We are very pleased you had a comfortable stay with us. I am delighted to hear our hotel team were faultless. Thank you for letting us know of the air conditioning issue so we could rectify immediately. We hope you choose to stay...

Reviewed 4 days ago NEWvia mobile

We stayed here for short city break with two children in half term. Location wise - it's in a great place, just along from Albert Dock and a beautiful stroll along the quayside about 10 minutes from Liverpool One shopping centre. Our room was really nice & comfortable and well proportioned for a family of 4. The pool was great...

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1Thank TJRyan
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear TJRyan, Thank you very much for taking the time to share your brilliant 4 star review. We are very pleased yourself and your family had a lovely time and made use of our swimming pool. Our location is great for restaurants nearby and city centre things to do. We hope you choose to stay with us again on your...

Colwyn Bay, United Kingdom
Reviewed 4 days ago NEW

This is a difficult review. The hotel is excellent. The venue is perfect. The staff are first class. The food is delicious. But my room 320 was too noisy to sleep in. A constant whirring, buzzing, humming noise outside the window made it impossible to sleep. I read up until 1am, then the noise mercifully stopped, and I fell asleep....

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Thank SergeSergiou
Derby, United Kingdom
Reviewed 4 days ago NEW

Loved our stay at this hotel, would definitely stay again if in Liverpool again. The staff were very helpful and friendly. The location is very good especially for The Albert Docks (only approx 5 mins away) & about 10 mins walk to the shopping centre Liverpool One.

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Helpful?
Thank sue187048
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Sue187048, Thank you very much for taking the time to share your excellent 5 star review. We are very please to hear you had a fabulous stay with us, enjoyed breakfast, service of staff and location in our city. We look forward to welcoming you back on your next visit. Kind regards Luke Jenkinson

York, United Kingdom
Reviewed 5 days ago NEW

Visited Liverpool for a one night anniversary break. All staff very friendly, lovely king size room overlooking the docks as requested. Used the bar for lunch, and the good sized pool for a swim and sauna. Will return for a longer break next time.

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Helpful?
Thank Kevin B
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Kevin B, Thank you very much for taking the time to share your wonderful 5 star review. We are very pleased you chose our hotel to celebrate your anniversary. We hope it was a lovely evening for you both. Thank you for the excellent feedback about our King Executive bedroom with great views. Glad you had an excellent experience...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Plaza Brasserie
Cuisines: French
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 

Additional Information about Crowne Plaza Liverpool City Centre

Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: $126 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG and Travelocity so you can book your Crowne Plaza Liverpool City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza
Hotel Style:
#5 Spa Hotel in Liverpool
#11 Business Hotel in Liverpool
#13 Luxury Hotel in Liverpool
#14 Romantic Hotel in Liverpool
#18 Family Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Liverpool City Centre staff and other travellers.
28 questions
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Newcastle and Gateshead, United Kingdom
7 months ago
Newcastle and Gateshead, United Kingdom
7 months ago
Chester, United Kingdom
4 months ago

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Questions? Get answers from Crowne Plaza Liverpool City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room facing the waterfront at the back, on the 3rd floor. It was excellent.”
 of 5 bubbles marianjones, 19 Feb 2017 | Read review
“Even the street view rooms are very quiet. (But the windows do not open.)”
 of 5 bubbles DVG59, 19 Feb 2017 | Read review
“Pay the extra for a room overlooking the water”
 of 5 bubbles Rams_fan_11, 17 Feb 2017 | Read review
“Room 320 is a waterfront room”
 of 5 bubbles sue187048, 16 Feb 2017 | Read review
“High floor with view of the docks”
 of 5 bubbles C7344NSkevinb, 15 Feb 2017 | Read review
5 of 5