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Hilton Liverpool City Centre

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Hilton Liverpool City Centre
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2,583 Reviews from our TripAdvisor Community

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Showing 2,517: English reviews
Reviewed 18 April 2016

Sadly just a one night stay at the Liverpool Hilton after a long day walking. Room was clean, modern and fresh. The bed was extremely comfy - so much so that I couldn't drag myself out of it again to go for dinner! We ended up ordering room service which I thought was actually quite reasonably priced along with a...

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Helpful?
Thank Helen H
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Mrs B Thank you for taking the time to share your experience following your recent stay at Hilton Liverpool City Centre. We are delighted you had a pleasant stay with us and glad to hear you enjoyed our lcomfy bed. I will be sure to share your feedback with the staff who will be happy to hear your comments...

York, Pennsylvania
Reviewed 18 April 2016

Multiple issues related to their parking system and departure. Staff barely seemed apologetic for giving me the keys to other guests cars (on a daily basis). The first day was so bad we actually took out other people's luggage and begin driving away (same model car), before realizing it was someone else's rental. This happened 3 times! The last day...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Andre B
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Andre B Thank you for writing a review on TripAdvisor following your recent stay at Hilton Liverpool City Centre. I was sorry to read of your disappointment on this occasion and would like to apologise for the shortfalls you have experienced. I will certainly share your comments with the relevant Heads of Departments in order for us to improve...

Merseyside uk
Reviewed 18 April 2016

Just what you would expect for a Hilton clean modern room friendly staff and good breakfast. Centrally located for Liverpool one bars and restaurants. We had a nice view over the Liverpool sea front. The bar area is nice and worth a visit, only downside no pool.

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Helpful?
Thank Mrs B
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Mrs B Thank you for taking the time to share your experience following your recent stay at Hilton Liverpool City Centre. We are delighted you had a pleasant stay with us and glad to hear you enjoyed our location. I will be sure to share your feedback with the staff who will be happy to hear your comments also....

Liverpool, United Kingdom
Reviewed 17 April 2016 via mobile

I was given a gift of Afternoon Tea as a birthday gift. I was really looking forward to this and I brought my mum as a treat. What a disappointment!!! Nice friendly staff but the portions were very meagre tiny sandwiches and small cakes and a scone!!! Like a previous review said you would put more in your child's packed...

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Helpful?
Thank Carol M
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Carol M Thank you for writing a review on TripAdvisor following your recent stay at Hilton Liverpool City Centre. I was sorry to read of your disappointment on this occasion and would like to apologise for the shortfalls you have experienced. I will certainly share your comments with the relevant Heads of Departments in order for us to improve...

Market Harborough, United Kingdom
Reviewed 17 April 2016

My partner and myself stayed at this hotel on Friday 15th April we booked a double executive room the room was tired and really needed updating wooden bed panels scratched and carpet soiled there was just one chair for 2 people I rang down to reception and complained and was told a double room only has one chair which to...

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Helpful?
Thank frontlinefabs
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear frontlinefabs Thank you for writing a review on TripAdvisor following your recent stay at Hilton Liverpool City Centre. I was sorry to read of your disappointment on this occasion and would like to apologise for the shortfalls you have experienced. I will certainly share your comments with the relevant Heads of Departments in order for us to improve upon...

Liverpool, United Kingdom
Reviewed 17 April 2016 via mobile

Shocking. Not an experience you'd want to pay for. Sandwiches were meagre, delicacies were ordinary and clientele average. If your looking for style, class and exceptional taste then go elsewhere. It's like having a packed lunch in your local pub. The "shelving" that houses the afternoon tea acts like a barrier and the service was average. If you must go...

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Helpful?
Thank Mark F
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Mark F Thank you for writing a review on TripAdvisor following your recent stay at Hilton Liverpool City Centre. I was sorry to read of your disappointment on this occasion and would like to apologise for the shortfalls you have experienced. I will certainly share your comments with the relevant Heads of Departments in order for us to improve...

Lancashire
Reviewed 16 April 2016

This is the second time we've stayed at this hotel. Our room was a good size. Bed was very comfortable and the room was clean. The only thing what let it down was the curtains didn't cover the window totally so when it got light it woke us up. But this a great hotel. Right near the docks and shops....

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Helpful?
Thank SusanAlex
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear SusanAlex Thank you for taking the time to share your experience following your recent stay at Hilton Liverpool City Centre. We are delighted you had a pleasant stay with us and glad to hear you enjoyed our location. I will be sure to share your feedback with the staff who will be happy to hear your comments also. Once...

London, United Kingdom
Reviewed 15 April 2016

My partner and I, along with friends and family, stayed at the Hilton for a few days over the Grand National weekend. It was definitely the "place to be" over this specific weekend; it was where everyone seemed to come after the racing and was perfect for us to be able to nip up and down as and when we...

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Helpful?
Thank creamdaisy21
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear creamdaisy21 Thank you for taking the time to share your experience following your recent stay at Hilton Liverpool City Centre. We are delighted you had a pleasant stay with us and glad to hear you enjoyed your stay. I will be sure to share your feedback with the staff who will be happy to hear your comments also. Once...

UK
Reviewed 15 April 2016

The Hilton in Liverpool is a hotel right in the centre of the city, next to John Lewis, and the Liverpool One Shopping Centre. I've stayed here quite a few times, most recently in February. On that occasion I was upgraded to a club room, which was a spacious room with a King Bed. Due to the location of the...

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Helpful?
Thank a1_hotel_rater
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear a1_hotel_rater Thank you for taking the time to share your experience following your recent stay at Hilton Liverpool City Centre. We are delighted you had a pleasant stay with us and glad to hear you enjoyed your room and services offered. I will be sure to share your feedback with the staff who will be happy to hear your...

Runcorn
Reviewed 14 April 2016

Stayed here last night for the third time in the past few years and again it was fabulous! Stayed in an executive guest room, it was great very spacious, the huge bed was so comfy we didn't want to get up in the morning. Free drinks in the lounge were a nice treat and the staff were very friendly. We...

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Helpful?
Thank KaylaRawr
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear KaylaRawr Thank you for taking the time to share your experience following your recent stay at Hilton Liverpool City Centre. We are delighted you had a pleasant stay with us and glad to hear you enjoyed our new comfy bed. I will be sure to share your feedback with the staff who will be happy to hear your comments...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Liverpool City Centre

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range: $144 - $509 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Liverpool Hotel Liverpool
Hotel Style:
#2 Green Hotel in Liverpool
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#18 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Liverpool City Centre staff and other travellers.
26 questions
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Wrexham County, United Kingdom
Ebbw Vale
Alsager
Murfreesboro, Tennessee

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Questions? Get answers from Hilton Liverpool City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North side rooms face a small park. That would be my choice.”
 of 5 bubbles frankinthesun, 20 Feb 2017 | Read review
“West corner rooms look out onto the waterfront and are more spacious if you would like a little extra room”
 of 5 bubbles GHSE2014, 19 Feb 2017 | Read review
“we had an executive room on the 6th floor, no internal or external noises”
 of 5 bubbles susanhI4822MM, 13 Feb 2017 | Read review
“High up for quietness”
 of 5 bubbles Trapezequeen, 13 Feb 2017 | Read review
“Some rooms would have views of the bus station, so avoid these, ask for a park view or water view.”
 of 5 bubbles snaddlepuss, 31 Jan 2017 | Read review
5 of 5