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Hilton Liverpool City Centre

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Hilton Liverpool City Centre
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2,453 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Liverpool City Centre
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Showing 2,392: English reviews
Nottinghamshire, United Kingdom
Reviewed 13 February 2016 via mobile

Checking in to the reception was nice and easy, the staff were friendly however they did forget to mention on booking about the £200 deposit required, however that was no issue to myself. Our room was spacious and clean! The bathroom was brilliant - it was a wet room with a bath as well and a volume controller in there!!...

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Helpful?
Thank Holly_Baker92
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Holly_Baker92, Thank you for taking the time to write this review of your time here at Hilton Liverpool City Centre. I am happy to hear the you were welcomed to the hotel well during check in. Thank you for your critique of your room. it is good to hear that on the most part the room exceeded your expectation....

Rochdale, United Kingdom
Reviewed 13 February 2016 via mobile

We had a fabulous stay at the Hilton Liverpool last night. The entire experience was nothing but good from our delicious meal served by the friendly and very attentive Ilaria to the wonderfully comfy bed. Excellent staff who truly represent the hotel well and offer exceptional hospitality.

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Helpful?
Thank Fallen27
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Fallen27, Thank you for taking the time write this positive and personal review. I am so happy to hear that you have enjoyed your time with us from the get go. I am glad that you liked your room and that you joined us for some food and drinks in Exchange Restaurant. Ilaria sure is a credit to our...

yorkshire
Reviewed 13 February 2016

Parking at this hotel is a nightmare,I was quoted £25 to park outside hotel,I declined and parked in Q park which still cost £16 for 24 hours.when we left hotel we were asked for £25 for drinks we did not have as it appeared someone gave our room number without showing room key card.shabby?

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Helpful?
Thank viva_8
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear viva_8 Thank you for taking the time our to write this review and highlight some of the issue that did occur whilst with us. Please accept my sincere apologies for the misinformation with regards to parking. If you look on our website you will see a recommendation for a nearby car park. This car park is £10.50 per 24...

douglas, Isle of Man
Reviewed 11 February 2016

graet location and the biggest best bed of any hotel. Very clean and quiet, with great staff and a great breakfast, no faults and will definately be back next month. A great place to mingle and watch the world go by. Central location without the noise, which was great.

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Helpful?
Thank John M
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear John M Thank you for taking time out and posting feedback about your stay at Hilton Liverpool. It is heart-warming to read your kind review of our hotel. The team endeavours to delivers a great service and I am pleased you were able to see their efforts. Please be assured that your kind words have been shared with them....

County Galway, Ireland
Reviewed 10 February 2016

We stayed here to celebrate my boyfriend's 30th birthday last weekend. As my boyfriend had planned to propose the hotel upgraded us to an Executive Suite. Our stay was amazing and after we got engaged the staff went all out to help us celebrate. As we got engaged on Albert Dock across from the hotel I now have amazing memories...

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Thank Jane34733
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Jane34733, Thank you for taking the time to write this review of your time here at Hilton Liverpool City Centre. It is such a pleasure to be a part of big events that happen in our guests lives. I wish you and your family all the best for the future. I would like to thank you for awarding us...

Liverpool, United Kingdom
Reviewed 10 February 2016

An otherwise lovely experience was spoiled because of the fuss made before we were allowed to sit down for afternoon tea. Apparently there was no record of our booking on the system. The computer system was blamed. We had been given a gift of a Groupon voucher for afternoon tea for 2. We had booked and had a booking reference....

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Helpful?
Thank mary b
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear mary b Thank you for posting a review following your recent visit. I am most disappointed to hear that you were not unhappy with your recent visit and I apologise if we have let you down on this occasion. It is always our intention to make sure our guests are well looked after and if we fell short of...

Reviewed 10 February 2016 via mobile

Returned back to the Hilton yesterday after a great stay last month and can say was had an even better time. The location of the hotel is great for shopping and the bar has a great atmosphere and it's a great place to start and finish the night. Can't wait to return

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Helpful?
Thank Lucymariegreen
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Lucymariegreen, Thank you for taking the time to write this review of your time here at Hilton Liverpool City Centre. I am glad that you have had another enjoyable stay with us and cant wait to return, please accept my thanks for awarding us with 5 Stars. We look forward to welcoming you in the very near future Warmest...

Omagh, United Kingdom
Reviewed 10 February 2016

After driving a long journey from Bournemouth this hotel was a lovely stop off. It is in the centre of Liverpool with plenty to do. The rooms are big and my room had a lovely view of Liverpool! Breakfast the following morning was a real treat!

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Thank LTB91
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear LTB91, Thank you for taking the time to write this review of your time here at Hilton Liverpool City Centre. I am glad that you enjoyed your time with us so much that your decided to award us with 5 stars. It is good to hear that you enjoyed your breakfast, I will inform the team. We look forward...

Flintshire, United Kingdom
Reviewed 9 February 2016

We booked to stay here on a Saturday night for our wedding anniversary. Check-in was difficult as we couldn't hear the lady on reception over the cabaret singer in the hotel bar (situated behind reception). The singer sounded pretty good, but it was just too loud for checking in. The room itself was fine, clean and had the essentials expected...

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Helpful?
Thank Simon H
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Simon H, Thank you for taking the time to write this review of your time here at Hilton Liverpool City Centre. please accept my sincerest apologies for your check in experience. I can surely see your frustration with not be able to hear the receptionist. I would also like to say sorry for the nights sleep that you had...

Liverpool, United Kingdom
Reviewed 9 February 2016

Had afternoon tea yesterday as a party of four. I phoned several times during the week to confirm the time I had booked, but the phone just rang and rang. On one occasion I did speak to a very polite young man, who promised to get someone to phone me back, but they never did. When we arrived we were...

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Helpful?
1Thank Andrea B
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Andrea B, Thank you for taking the time to write this review of your time here at Hilton Liverpool City Centre. I am sorry that this visit has not met your expectations, it is not a normal occurrence to be seated at a table that is not ready for service. I will talk to the relevant manager about ensuring...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Liverpool City Centre

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range: $161 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Liverpool Hotel Liverpool
Hotel Style:
#2 Green Hotel in Liverpool
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#18 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Liverpool City Centre staff and other travellers.
23 questions
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Wrexham County, United Kingdom
Alsager
Murfreesboro, Tennessee

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Questions? Get answers from Hilton Liverpool City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high room overlooking the park”
 of 5 bubbles ukpsychiatrist, 30 Nov 2016 | Read review
“3rd floor was extremely quiet.”
 of 5 bubbles TimmyNorris, 29 Nov 2016 | Read review
“Don't use the bar - go out”
 of 5 bubbles 451annea, 14 Nov 2016 | Read review
“Use Trivago to book the room”
 of 5 bubbles Niknok01, 7 Nov 2016 | Read review
“Higher floors (6 and 7) are the most attractive”
 of 5 bubbles rylan69, 2 Nov 2016 | Read review
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