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Novotel Liverpool

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Novotel Liverpool
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2,088 Reviews from our TripAdvisor Community

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Showing 1,846: English reviews
Malaysia
Reviewed 2 days ago NEW

Stayed here with my wife in November 2016 for three nights. Our room was 1028 situated on the 10th floor. Positives: 1 - Location - just across from Liverpool One, the new shopping streets of Liverpool and 5 minutes walk to Albert Dock, you can't complain much about the location. 2 - Rooms - very clean, with lights and power...

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Helpful?
Thank iestatiptra
Liverpool, Merseyside
Reviewed 3 days ago NEWvia mobile

The Novotel is a decent hotel in the centre of Liverpool. It's close to all public transport and shops, galleries and museums. The swimming pool is on the basement and can be accessed by steps into the pool with a handrail rather than a ladder. I parked my wheelchair right in front of the steps so I could swim. My...

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Helpful?
Thank Susan H
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear Susan H, Thank you for taking the time to review Novotel Liverpool. It was a pleasure to meet you in person and to discuss your stay in detail. All feed back is important to us and helps us to improve our services. I have raised all issues to the relevant departments and ensured your feedback is taken seriously. I...

northallerton
Reviewed 5 days ago NEW

This hotel is easy to book, with online check in. The rooms are always clean and comfortable with a choice of breakfast in the room if required. The staff were very helpful and gave directions to places we wanted to visit. The breakfasts are great with plenty of variety. There is a pool table and computer games for children. There...

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Helpful?
Thank ray r
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear ray r, Thank you for taking the time to review us at Novotel Liverpool, I was delighted to review you had such a wonderful experience with us on your recent stay. We massively strive to enhance each guest experience and deliver a faultless service, I would love to welcome you back to us in the near future. Warmeest Wishes,...

Elche, Spain
Reviewed 6 days ago NEW

Nice hotel in a very good location to visit the center of the city. The breakfast is a bit loose. In the evening the environement in the pub is very good. The room is clean and appropiate. The staff tries to help you.

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Helpful?
Thank Gregorio A
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear Gregorio A, Thank you for taking the time to review us at Novotel Liverpool. We take all feedback on board and we strive to improve our services to each of our guests. I have passed all information regarding your breakfast experience to the restaurant manager to investigate. I do hope this does not deter you from choosing Novotel Liverpool...

Montrose, United Kingdom
Reviewed 6 days ago NEWvia mobile

In general this hotel probably gets pass marks although my experience staying here was unpleasant. My room was booked through Thomas Cook as part of a sports package. We did not check into our room (414) until early evening. We did remark upon an odd smell in the room, but ignored it, left the window open, and went out for...

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Helpful?
Thank mistahs
NovotelLiverpoolGM, Rooms Division Manager at Novotel Liverpool, responded to this review

Dear mistahs, Thank you for taking the time to review your stay. I am sorry that your stay was marred by an ill smelling room, this does not reflect our usual high standards of service. Please do feel free to contact me at the hotel directly to discuss this further on 0151 702 5100. Kind Regards, Caroline O'Brien

Rotherham, United Kingdom
Reviewed 1 week ago NEW

Hotel not bad at all,room a bit basic not a lot of additives only shampoo and shower gel,nice clean towels and bedding in a room that was facing the shop next doors brick wall,would have asked to move but it was only for one night,staff very helpful and friendly,had to ask for a shower cap...the breakfast menu was nice plenty...

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Helpful?
Thank pauline b
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear pauline b, Thank you kindly for your recent review of us at Novotel Liverpool. We take all feedback seriously and once informed of our guests not being happy we act upon this as quickly as possible. I was however thrilled that you found our breakfast choices to your standard, If you would like to discuss this matter further then...

London, United Kingdom
Reviewed 1 week ago

The hotel is idealily situated for visiting all the tourist places in Liverpool and there is a secure public car park just opposite. The staff are very friendly and helpful.Our hotel room was very comfortable clean and a very comfortable bed. One thing which I feel was very odd was that the toilet which was separate from the bathroom had...

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Helpful?
Thank Beryl B
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear Beryl B, Thank you for taking the time to review us at Novotel Liverpool. I was pleased to see you had a great overall experience on your recent stay. All teams are trained to the highest standards to ensure the best possible service. Your feedback is greatly appreciated and is taken on board so we can improve our services,...

Newcastle
Reviewed 1 week ago

My fourth stay at this nice hotel, which says something !! All facilities one would expect from a Novotel, and the CBD location appeals. Walking distance to Liverpool One shopping, the Cavern Quarter and dockside historic area with it`s various museums, and less than 2 kms from Lime St railway station. Rooms are functional and have all the facilities expected...

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Helpful?
Thank tourorganiser99
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear ourorganiser99, Thank you for taking the time to review us at Novotel Liverpool, I was delighted to review you had such a wonderful experience with us on your recent stay. We massively strive to enhance each guest experience and deliver a faultless service, I would love to welcome you back to us in the near future. Warmest Wishes, Liam...

County Dublin, Ireland
Reviewed 1 week ago

Great hotel, excellent (big, clean) rooms and more importantly: in the very center of Liverpool. The hotel itself doesn't have parking but they offer a generous discount for the Q park just across the road from the hotel. Highly recommended

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Helpful?
Thank ChristopherKar
NovotelLiverpoolGM, Manager at Novotel Liverpool, responded to this review

Dear ChristopherKar, Thank you fro taking the time to review us at Novotel Liverpool. I was extremely delighted to see you had such a great experience with us on your recent stay. We strive to deliver the best possible service so our guest leave us feeling refreshed, and fulfilled. Looking at your review I think we ticked all your boxes....

Heswall, United Kingdom
Reviewed 1 week ago via mobile

Rooms are nice enough, and it's in a good central location. The rooms are a bit basic for the price you pay but they do a job.!The staff aren't the friendliest but they are efficient enough. Would I stay here again? Probably!

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Helpful?
Thank Fraser S
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear Fraser S, Thank you for your recent review of us at Novotel Liverpool. I was most disappointed to see you found our teams to be unengaged throughout your stay, this is not our normal standard of service we provide to any of our guests. I have passed your feedback on to the relevant departments, I do hope this does...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room

Additional Information about Novotel Liverpool

Address: / Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: $109 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Liverpool Hotel Liverpool
Hotel Style:
#4 Green Hotel in Liverpool
#14 Luxury Hotel in Liverpool
#15 Business Hotel in Liverpool
#17 Family Hotel in Liverpool
#27 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Liverpool staff and other travellers.
25 questions
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Questions? Get answers from Novotel Liverpool staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room away from the noisy streets if possible.”
 of 5 bubbles iestatiptra, 3 Dec 2016 | Read review
“It's up to the individual,if you ask what you want you might get it if they arnt busy”
 of 5 bubbles paulineb839, 28 Nov 2016 | Read review
“We were on the sixth floor which was very quiet”
 of 5 bubbles 316berylb, 27 Nov 2016 | Read review
“I would say executive but felt ours was less than that”
 of 5 bubbles colinn807, 14 Nov 2016 | Read review
“centre of Liverpool on a Friday/Saturday night and the noise from outside was constant.”
 of 5 bubbles suej648, 1 Nov 2016 | Read review
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