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Mercure Leicester The Grand Hotel

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Mercure Leicester The Grand Hotel
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732 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Leicester The Grand Hotel
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Showing 715: English reviews
Trinidad
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

The Hotel is badly in need of an elevator. You would need strength to lift bags upstairs without lift facilities. Beautiful clean spacious rooms. Good breakfast. Restaurant food is good. Service slow for dinner. Joan

Helpful?
Thank Joan B
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review. I appreciate your comments regarding an elevator but it is our service standard to manage your luggage, with or without a lift. I am pleased you enjoyed your stay and look forward to your return. More 

Manchester, United Kingdom
2 reviews
Reviewed 2 weeks ago

The Grand was exactly that - grand - a long time ago. Now it's rooms are tired and dirty. Yet the prices are high and the attitude of some of the staff was lacking. Not a place I would venture back to. For a hotel that was billed as 4 * it is sadly lacking.

Helpful?
Thank Paihiagirl
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

I was so sorry to read your review and disappointed that we as a team and the hotel did not exceed your expectations. We do inject a lot of money back into our business to update our rooms and also continuous training with all the team to deliver exceptional customer service. I do hope you will return sometime in the... More 

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Guernsey, United Kingdom
1 review
Reviewed 3 weeks ago

I always stay at The Mercure Grand when I visit Leicester as I like The Comfort and cosy feeling of the hotel. It has a certain quirkiness. I don't like staying in ultra modern hotels with their wet rooms and minimalistic decor. Give me The Grand any day. The staff are lovely, particularly the staff in the Restaurant. I look... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank pamelabW12YG
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your lovely comments We certainly look forward to your next visit More 

Chester, United Kingdom
Level Contributor
4 reviews
Reviewed 3 weeks ago

Unfortunately I stayed in this hotel in October, booked by my company. The room was dismal with mismatched furniture and dirty, the Hoover clearly couldn't get nearer than four inches from the skirting boards. I went to reception and mentioned this (along with photographic evidence) and was swiftly given a voucher for a free drink. The following month I had... More 

Helpful?
Thank jillcoulson c
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your feedback but l am disappointed that you did not enjoy your stay with us. Please be assured that your constructive comments have been discussed with the relevant personnel to be actioned. Our Maintenance Manager has asked for his apologies to be given to you as he did not mean to offend you, it was a matter... More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago via mobile

Lovely looking old hotel. Standard of rooms quite standard. Heating not that great. Freezing cold outside and room cold. Beds comfortable and staff great. Food ok. Quire costly tho. Overall ok as a quick stay over

Helpful?
Thank Roger B
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your feedback I am sorry you found your room to be cold, for future reference please ask reception for an extra heater However, l thank you for your positive comments and look forward to your next visit More 

Melton Mowbray, United Kingdom
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 weeks ago

Our first of three visits over the next three weeks on the 7th of November, contacted the hotel prior to allocate the same room number for our stays (323), a privileged room tucked away in a quiet corner. There are road works at the normal car park entrance which we didn't know about until we realise we could not enter... More 

Helpful?
Thank B00TB0Y
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review So pleased you enjoyed your visit to Leicester again although you travelled around the one way system! I am confident all of your stays will be as good as the last. More 

Manchester, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 weeks ago

After reading the reviews on this site, it's safe to say I was a little apprehensive on my up coming stay at the hotel. I have stayed at many hotels and actually write reviews for a national travel magazine. I really do feel like I stayed at a completely different hotel to the one described by others. I was checked... More 

Helpful?
Thank Shanie D
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you so much for your positive review. The team are obviously very passionate about the hotel and understand that sometimes we do get it wrong but it is such a motivation for them to receive great reviews We look forward to your next visit More 

2 reviews
Reviewed 4 weeks ago via mobile

Where do I start.... The reception and lobby are very well done as well as the downstairs toilets, the staff are very good in all fairness but besides the downstairs it goes wrong from the moment you walk into the lift (if it isn't out of order or creaking). The Marco Pierre restaurant, the staff once more Lorna, José and... More 

Helpful?
Thank Luke W
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to write your review. It is with regret and disappointment that you do not enjoy your stays with us. However l have checked back and cannot find any reference to your room problems or restaurant issues being reported. If you notify us at the time we will try our very best to rectify a... More 

1 review
Reviewed 4 weeks ago via mobile

We arrived at about 130pm,reception staff were lovely. Went to our room, couldn't work the key, asked a lady for help. She took our keys from us and said she would have to go to reception as she couldn't just help us! Another lady wanted to but was too scared of being told off to actually do it! Eventually she... More 

Helpful?
Thank Andrea D
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review. I am sorry that we did not exceed your expectations, all of our rooms vary in size and shape. If you had a requested a room move, subject to availability, this would have been done for you. We do experience problems with our key cards from time to time to which our standard for security... More 

Lincoln, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 weeks ago

Loved the grandness of Grand Hotel and the reception and rooms are wonderful. Had a great stay and enjoyed afternoon tea after check out as part of our deal. The lasting memory though is the breakfast - we sat down around uncleared tables to be told all that was available was toast, beans, and bacon. Then we couldn't get a... More 

Helpful?
Thank Joel M
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

I am so disappointed to read your comments regarding breakfast and can only imagine that you visited breakfast after service was completed. I am sorry that you did not leave us with a lasting good impression as you found the hotel overall. I do hope we can welcome you back to restore your faith in us. More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Choose Mercure Leicester The Grand Hotel, where Victorian charm meets modern comfort in Leicester city centre. Enjoy a fabulous meal at Marco's New York Italian, our onsite restaurant by prestigious celebrity chef Marco Pierre White, or relax in the bar and lounge and catch up with friends over a cocktail or two. ... more   less 

Additional Information about Mercure Leicester The Grand Hotel

Address: 73 Granby Street, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
Region: United Kingdom > England > Leicestershire > Leicester
Price Range: $104 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Leicester The Grand Hotel 4*
Number of rooms: 104
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Also Known As:
Mercure Leicester Hotel Leicester
Ramada Leicester
Leicester Ramada
Mercure Leicester The Grand Hotel Leicestershire
Hotel Style:
#4 Luxury Hotel in Leicester
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Leicester The Grand Hotel staff and other travellers.
9 questions
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Derby, United Kingdom
4 months ago
Rochester, Minnesota
over a year ago
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over a year ago
Bath, United Kingdom

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Questions? Get answers from Mercure Leicester The Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else”
 of 5 bubbles jillcoulsonc, 9 Nov 2016 | Read review
“4th floor is quiet”
 of 5 bubbles Alshoes, 9 Oct 2016 | Read review
“Request a quiet room.”
 of 5 bubbles 66amandas, 29 Sep 2016 | Read review
“Don't stay here.”
 of 5 bubbles james595832, 29 Sep 2016 | Read review
“Somewhere where you don't need to take a magic carpet ride to get to the room would be helpful.”
 of 5 bubbles Michcav, 17 Sep 2016 | Read review
5 of 5
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