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The New Promenade Hotel

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The New Promenade Hotel
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294 Reviews from our TripAdvisor Community

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Showing 294: English reviews
Reviewed 1 September 2014

This hotel is at present about to undertake new refurbishment. I just feel people need to be very honest. The pictures advertised on the website is not in the hotel. It is smoky, extremely small and not clean at all. Once you arrive outside hotel, the sign is on the floor, this in itself is a bad sign. Windows are...

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Helpful?
1Thank maria a
Raouf E, Manager at The New Promenade Hotel, responded to this review

Dear Maria A I'm sorry your stay at the New Promenade Hotel wasn't what you hoped. The hotel was bought recently with the intention of renovating and we will be making some very big changes. We hope in the future you'd consider revisiting to see the improvements. Since your visit, the sign which had been ripped off the building due...

Reviewed 26 August 2014 via mobile

Stayed here 2 weeks ago for 4 nights,in the family room, we had an excellent break, room was clean and just what we needed,staff where amazing, breakfast great, new management is fantastic hes a lovely man and made our stay even better, nothing was to much trouble, will definitely be visiting again 😃 tina x

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Helpful?
1Thank tinangracie
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Dear tinangracie Thank you so much. It made my day to read your comments. Looking forward to welcoming you back to the New Promenade soon. Regards Raouf

Reviewed 26 August 2014

me wife and daughter had a fantastic stay.we could not fault it in anyway and i would highly reccomend this hotel we are going back in two weeks thankyou steve lynda and sophie the manager needs some practice at pool ha ha

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Helpful?
Thank sls1m
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Dear Sis 1m Thank you for your kind words. I am looking forward to seeing you, will brush up on Pool skills in the meantime . Regards Raouf

Manchester, United Kingdom
Reviewed 24 August 2014 via mobile

Stayed here with partner and 2 children on Friday, not long taken over and still as friendly as ever, feels like a home from home. Was put into room 1 which is a family room on 3rd floor which was very spacious and clean, but were upgraded to room 33 on 1st floor which was massive and had a lovely...

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Helpful?
Thank craig k
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Dear Craig K Thank you for your review. I am very happy that you had a great time here at the New Promenade. I look forward to seeing you again soon. Regards Raouf

Derby, United Kingdom
Reviewed 23 August 2014 via mobile

We stayed for two nights. Excellent location. Our reception was warm & welcoming! The rooms were very clean & tidy. The staff were amazing, very helpful & courteous. Breakfast & service was very good. Overall very good value for money.

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Helpful?
Thank Ztkirk
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you so much for taking the time to review your stay. Our exciting refurbishment will be going ahead soon. We hope to see you again. Regards Raouf

Reviewed 16 August 2014

Just back from a 4 night stay with my 2 girls, too look at the outside, it's not much to look at but inside was absolutely fine, check in easy, maid service and clean towels everyday, even gave us extra tea n coffee for our room, breakfast consisted of cereal, toast and full English breakfast which was amazing, the staff...

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Helpful?
Thank Suzanne L
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Dear Suzanne L Thank you for taking the time to write a review. It is lovely to read that you and your girls enjoyed your stay. We are looking forward very much to the renovation plans and look forward to seeing you all again. Regards Raouf General Manager

Manchester, United Kingdom
Reviewed 12 August 2014 via mobile

We stayed here for 2 nights friday and Saturday. The hotel is old and is currently being improved. Our family room was on the top floor and was small, however we werent here to live in our room. The shower room was fine also for a quick shower. The room was clean as where the towels and bed linen. The...

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Helpful?
Thank mabelle223
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Dear Mabelle223 Thank you so much for your kind review. I am overjoyed that you enjoyed your stay with us. We are very excited about the planned renovations. I look forward to welcoming you back to the New Promenade Hotel in the future. Regards Raouf General Manager

Reviewed 11 August 2014

Me my wife and 3 kids stayed for 1 night in the so called family room the room was so small I thought it was a joke at first the double bed was so small it didnt fit both of us in it!! The bump beds for the kids were falling to pieces there were wires hanging down everywere the...

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2Thank garywalker27
Raouf E, Manager at The New Promenade Hotel, responded to this review

"Dear Guest I am very sorry that you experienced issues during your stay. Please rest assured that your comments are not being ignored, this is being taken very seriously and a full reply is being prepared and sent to you privately. Regards"

Watford, England, United Kingdom
Reviewed 5 August 2014 via mobile

I stayed here for 3 nights and it was grim! The towels, sheets smelt so bad of stake smoke that it was embedded onto my clothe. Dirty carpets and hair over the floors. Never again!! Staff were good and friendly. Breakfast was average which was a greasy fry up! Do not stay here!!! Be warned

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1Thank xxxriya
shrops
Reviewed 28 July 2014 via mobile

I was in a party of 20 something on a stag and hen weekend. We stayed in room 18 which is extremely basic no wardrobe, just a chest of draws. Shower was a joke! No hot water, no matter how you turned the temperature dial?? Breakfast consisted of basic rashons!! 1 egg, beans,1 rasher of bacon, 1sausge and toast! So...

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Helpful?
Thank maxsamShrops
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Dear Guest Your review is important to us and I thank you for your feedback. I am sorry that you experienced problems with the water, I had not been made aware of any issues. With regard to wardrobes , all of the rooms have either a standard wardrobe or a walk in one, as was the case with the room...

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Amenities

Highlights
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking

Additional Information about The New Promenade Hotel

Address: 229 Central Promenade, Blackpool FY1 5DL, England
Region: United Kingdom > England > Lancashire > Blackpool
Price Range: $64 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The New Promenade Hotel 3*
Number of rooms: 30
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Questions & Answers

Here's what travellers have asked, with answers from The New Promenade Hotel staff and other travellers.
2 questions
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Hamilton, Scotland, United Kingdom

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Questions? Get answers from The New Promenade Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We've never had a bad room at this Hotel; and we've stayed here 5 times in the last four years!”
 of 5 bubbles 757nigeb, 14 Nov 2016 | Read review
“If you want a good room stay somewhere else.”
 of 5 bubbles Kensal_Rise186338, 22 Oct 2016 | Read review
“talk to Debbie”
 of 5 bubbles angelabrophy81, 16 Oct 2016 | Read review
“Good view at the side were we stayed, (Room 23) :-)”
 of 5 bubbles , 9 Sep 2016 | Read review
“Best views on the front”
 of 5 bubbles MEADOWELL, 31 Aug 2016 | Read review
5 of 5