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Booked through Agoda..travelled 100 miles to discover it had ceased trading ...sign on door was from booking.com but we didnt book through them unfortunately we may have received an email...disgusting its still being advertised on Agodo
I have been using booking.com for many years and never ever had any issues. I booked a number of rooms at New Hacketts via booking.com for a party of 9 scheduled for May 2018. Usual confirmation received, I informed the party and reserved a minibus...More
The hotel was well priced - considering those close by. Chose it because of that.
Arrived and it was like the Marie Celeste all in darkness - suppose they are not that busy on a weekday evening in January. Room was comfortable and food was...More
As you enter the reception it was quite warm, but as you go upstairs the first floor, was warm the second floor was cold and the third floor was freezing, as no radiators were on or were not working. The one in my room was...More
Was looking forward to a 5 night break and found this hotel with a really good price.
I've had this booked now for around 2 months and organised everything around the hotel. Today I received an email to say the hotel could not honour the...More
4 Thank michael k
Response from New Hacketts H, reception at New Hacketts HotelResponded 9 March 2018
The reason we can not honour this reservation is due to a bad lease company that has run this hotel into the ground, and we have now ceased trading.
Its not down to a bad booking system, it's down to bad management, but as long...More