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Grand Metropole Hotel

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Traveller (1703)
Room & Suite (516)
Dining (24)
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Overview
  • Excellent10%
  • Very good17%
  • Average18%
  • Poor15%
  • Terrible40%
6 days ago
“Such a shame”
1 week ago
“dear for what it was”
Free Internet
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Bar/Lounge
Wheelchair Access
Meeting Rooms
3 Star Hotel
All hotel details
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Reviews (4,019)
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4,014 results
Traveller rating
432
708
742
631
1,501
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432
708
742
631
1,501
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1 - 5 of 4,014 reviews
Reviewed yesterday via mobile

The most important start to your break is when you book in at the reception. You are supposed to feel welcome, this lady treats customers as they are burdens, no name badge on so can't name her, retrain your staff please. Newish people male and...More

Thank Kitten C
Reviewed 2 days ago via mobile

I visited here for a 3 night stay with a lady with mobility issues,when calling to check out facilities for the persons needs i was put through to a place that could give me no info on hotel we were visiting and was told i...More

Thank Amanda L
Reviewed 3 days ago via mobile

Not even worth wasting my time explaining all the faults wrong with this hotel..... it’s easier to say what was OKAY .... which is nothing. Customer service was dreadful .. had one lady roll her eyes at me as I asked for a refund ,...More

1  Thank Quelchy14382
Reviewed 3 days ago

Booked to stay at the end of May. One day before by booking I rang ahead to ensure everything was okay. I found out the person on the phone had booked me in the month before (April) by mistake and I had been charged the...More

Thank Alex H
Reviewed 3 days ago via mobile

What a dump!! Place was filthy! Reception staff were rude, the rooms smelt like damp.. I had to clean the bathroom before I dared to use it.. the kettle didn’t work.. we had a basement room with a brick wall for a view.. this didn’t...More

Thank Amy Ruth G
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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Meeting Rooms
Banquet Room
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 48 - USD 144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 48 - USD 144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (1703)
Room & Suite (516)
Dining (24)
Pool & Beach (13)
Family and Play Areas (6)
Business Centre & Event Rooms (3)
Questions & Answers
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Andy R
12 January 2018|
AnswerShow all 7 answers
Response from james1liverpool | Reviewed this property |
Hi stayed there a few times always had clean tidy rooms you get what you pay for and all I want for my short stay is a clean bed clean room towels and that's what I get never had a problem I know it looks run down but there... More
0
Votes
richard s
19 December 2017|
Answer
Response from Paul B | Reviewed this property |
No they don’t, neither does the manager! Waste of time
0
Votes
richard s
19 December 2017|
Answer
Response from paulyfb | Reviewed this property |
How would I know that????? It worked for us
0
Votes
Room Tips
"Dont bother"
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"Avoid 3rd floor, apparently smoking is allowed up there - avoid rooms without a sea view, all you'll see..."
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"room 360 overlooking the sea and north pier"
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"Modern hotel"
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