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The most important start to your break is when you book in at the reception. You are supposed to feel welcome, this lady treats customers as they are burdens, no name badge on so can't name her, retrain your staff please. Newish people male and...More
I visited here for a 3 night stay with a lady with mobility issues,when calling to check out facilities for the persons needs i was put through to a place that could give me no info on hotel we were visiting and was told i...More
Not even worth wasting my time explaining all the faults wrong with this hotel..... it’s easier to say what was OKAY .... which is nothing. Customer service was dreadful .. had one lady roll her eyes at me as I asked for a refund ,...More
Booked to stay at the end of May.
One day before by booking I rang ahead to ensure everything was okay.
I found out the person on the phone had booked me in the month before (April) by mistake and I had been charged the...More
What a dump!! Place was filthy! Reception staff were rude, the rooms smelt like damp.. I had to clean the bathroom before I dared to use it.. the kettle didn’t work.. we had a basement room with a brick wall for a view.. this didn’t...More
Response from james1liverpool | Reviewed this property |
Hi stayed there a few times always had clean tidy rooms you get what you pay for and all I want for my short stay is a clean bed clean room towels and that's what I get never had a problem I know it looks run down but there... More
Hi stayed there a few times always had clean tidy rooms you get what you pay for and all I want for my short stay is a clean bed clean room towels and that's what I get never had a problem I know it looks run down but there trying slowly to do it up I notice little things like carpets changing curtains some rooms painted nice still needs loads of updating it's not the Hilton but it's bargain budget food nice try afternoon tea lovely dinner was crap gone down but do vegetarian if you ask