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The Kings Head Hotel

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The Kings Head Hotel
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500 Reviews from our TripAdvisor Community

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Showing 496: English reviews
Emilia-Romagna, Italy
Reviewed 30 March 2016 via mobile

This is a stunning location and nice hotel. However, the staff (mainly the female waitress) were quite rude. The manager is clearly trying his best to train them, but her attitude was really very dismissive. I was brought a teapot with no tea in it and quietly asked the male waiter if I could have some tea...there was no issue...

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Helpful?
Thank Alison T
Derek S, General Manager at The Kings Head Hotel, responded to this review

Hello Alison, I'm really surprised to read your review, we simply never get any negative feedback on our great team, quite the opposite! I will certainly speak with the person in question to clarify this. Nevertheless, I hope you have enjoyed your time in the area and I'm very sorry if this small incident disrupted your stay with us.

Shrewsbury, United Kingdom
Reviewed 29 March 2016

Staying at the Lodge in the Vale, a sister establishment, we booked here for a meal. Unfortunately one of the meals was poor, a medium well steak that was charred on the outside and very pink in the middle. The other meals weren't outstanding considering their cost. Cumberland sausage and mash with baby sweetcorn at something like £13+? (and the...

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Helpful?
1Thank Bleakers
Derek S, General Manager at The Kings Head Hotel, responded to this review

Hello and thank you for your review. I'm so sorry to hear your meals weren't as tasty as they should be, that's very disappointing! I will share this review with our kitchen staff. While I appreciate our prices are not the lowest, we do strive to provide out guests with a great Cumbrian dining experience and nothing short of it!...

Barnsley, United Kingdom
Reviewed 22 March 2016

Stayed here in April very quaint and historic hotel, the rooms reflect its age, feels like you are a 17th Century traveller, well nearly, it snowed while we were there and the scenery was stunning, not too far from nearby Keswick and Grasmere in both direction, and the nearby lake a a pleasant walk away.

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Helpful?
Thank ERIC B
Derek S, General Manager at The Kings Head Hotel, responded to this review

Thank you for your kind review Eric, I'm very pleased to hear you have enjoyed your stay with us - King's Head is a place full of character and old world charm, so I'm not surprised you felt like you're travelling in time! I hope the rest of your stay in the Lakes was just as enjoyable.

Leeds, United Kingdom
Reviewed 20 March 2016 via mobile

We stayed here for one night and although the hotel has been affected by the road closure following the flooding last December we had a very good stay here. We were blessed with very good weather too. The staff were very good and friendly and this is a lovely Inn in a great location. Breakfast was very good too. This...

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Helpful?
Thank Chris and Cath P
Derek S, General Manager at The Kings Head Hotel, responded to this review

Thank you for your review Chris and Cath, I'm really pleased to hear you have enjoyed your stay with us, the location really is stunning! Thank you for your kind comments on our team and food. I'm sorry to hear your room wasn't quite as expected - we try to ensure that no dog smell lingers and it's a little...

Sunderland, England, United Kingdom
Reviewed 19 March 2016

Been to The Kings Head a few times after my last review, I'm sad to say the last few time's we have stopped we have noticed a lack of customer service from the staff, at the time we thought they must be having a off day. We stayed again on Friday 18/03/16 and in our opinion it's got worse. Waiting...

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Thank Julie K
Ayr, United Kingdom
Reviewed 19 March 2016

The Kings Head Hotel was ideally located for our two night stay as we were there to climb Helvellyn. We were made to feel welcome by the friendly staff, our room was bright and clean with lovely views over the fields. Our room had a four poster bed and roll top bath, free wifi, kettle and t.v. so everything we...

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Helpful?
Thank elaine m
Derek S, General Manager at The Kings Head Hotel, responded to this review

Hello Elaine, Thank you very much for your review, I'm so glad to hear you've enjoyed your stay with us! King's Head is such a perfect place to start your walk up Helvellyn, and when you're back, there's nothing better than a hearty meal in front of a roaring fire - it sounds like you've made the most of it!...

Reviewed 12 March 2016 via mobile

Beautiful spot very near Thirlmere. Devastating blow to their business with the road being closed just past the hotel following the flooding at the end of last year so they really do need visitors. Quirky old coaching inn full of character. Floors uneven and walls not straight due to the age of the building. Roaring fire in the small lounge....

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Helpful?
Thank Suestubbs1
Derek S, General Manager at The Kings Head Hotel, responded to this review

Hello Sue, Thank you for your review, I'm really glad to hear you've enjoyed your stay with us. What a shame to hear about the food choices though! I can certainly relate to how you feel and I will speak to the Head Chef to see what other vegetarian courses we can include on our menu. Nevertheless, I hope you...

Stockton-on-Tees, United Kingdom
Reviewed 10 March 2016 via mobile

My boyfriend and I had a lovely stay. The staff were all very polite and helpful. The rooms were small and cosy and had everything you would need and the beds were very comfy. Only issue we had was signal which can't be helped.

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Helpful?
Thank Rebecca G
Derek S, General Manager at The Kings Head Hotel, responded to this review

Thank you for this lovely review Rebecca! I'm really glad to hear you've enjoyed your stay with us, thank you for your kind comments regarding the staff and your room. We hope to see you again soon!

Wolverhampton, United Kingdom
Reviewed 2 March 2016 via mobile

Arrived on the Monday afternoon and was told there was no evening meals that night due to the refurbishment, fair enough - we drive into Keswick and had a lovely Thai meal. On arrival to our room it was absolutely freezing cold with a thin duvet to keep us warm, we complained to reception and was given an electric oil...

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Helpful?
Thank Vikki L
Derek S, General Manager at The Kings Head Hotel, responded to this review

Hello Vikki, I would like to sincerely apologise for what seems to be a series of mistakes caused by bad management and human errors. While we have indeed experienced severe problems with our boilers during your stay, we should have immediately relocated you to one of the other properties we have in the area. We would have been more than...

Cheshire
Reviewed 1 March 2016

The hotel was booked as birthday present and I must admit was a little unsure....We arrived late on Friday night (no evening meals, found out the week before. Was told due to a refit of the kitchen then told due to staffing levels) and we were met by the only member of staff on duty in his coat! Room -...

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Thank SJSJVJ
Derek S, General Manager at The Kings Head Hotel, responded to this review

Dear SJSJVJ I am very sorry to hear that your stay with us was affected by the recent boiler problems we have experienced. Despite the fact that we have called out the engineers as soon as we were aware of the issue, they were unable to fix the problem straight away, which resulted in the heating being inconsistent throughout the...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
Located at the foot of Helvellyn, near the shores of Lake Thirlmere The 16th Century Kings Head Hotel enjoys an idyllic setting in the heart of The Lake District National Park. The Kings Head offers two unique dining experiences - with Fine dining in the award winning St Johns Restaurant or Traditional Bar Dining, a contemporary bar lounge and delightful en-suite bedrooms are traditionally furnished with views of the surrounding fells. ... more   less 

Additional Information about The Kings Head Hotel

Address: Thirlmere, Keswick CA12 4TN, England
Region: United Kingdom > England > Cumbria > Lake District > Keswick
Price Range: $81 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Kings Head Hotel 4*
Number of rooms: 17
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Questions & Answers

Here's what travellers have asked, with answers from The Kings Head Hotel staff and other travellers.
3 questions
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1 month ago
Middlesbrough, United Kingdom
1 month ago

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Questions? Get answers from The Kings Head Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in Room six which was relatively quiet.”
 of 5 bubbles juliaK9027MA, 15 Feb 2017 | Read review
“Avoid room 11 it has a noisy fire door next to its doorway”
 of 5 bubbles quinny09, 19 Jan 2017 | Read review
“Ask the lovely waitress for orange if you need marmalade...she brought marmite !”
 of 5 bubbles lizziejane119, 27 Dec 2016 | Read review
“as far as I could see all rooms were on the same floor so not an issue”
 of 5 bubbles 92philn, 13 Dec 2016 | Read review
“Just relax and enjoy.”
 of 5 bubbles Dianeandgordon, 12 Nov 2016 | Read review
5 of 5