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Castle Green Hotel In Kendal, BW Premier Collection

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#2 of 15 Hotels in Kendal
Certificate of Excellence
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Castle Green Hotel In Kendal, BW Premier Collection
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1,632 Reviews from our TripAdvisor Community

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There are newer reviews for Castle Green Hotel In Kendal, BW Premier Collection
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Showing 1,616: English reviews
cheshire
Reviewed 5 July 2015

Had a 3 night break at Castle Green hotel, amazing hotel, facilities are outstanding and all the staff are lovely, we stayed in a balcony room which although is not very big it is ample for a what you need, beds and pillows are perfect and the most comfortable I have ever slept on, We ate in both the on...

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Helpful?
Thank sharon m
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review

Many thanks for reviewing your stay. We treat bed comfort very seriously and for this very reason we use Egyptian cotton sheets for that little added luxury! Ben Mayou

London
Reviewed 5 July 2015 via mobile

A sprawling, rabbit-warren maze of corridors. 1980s, small rooms and 1980s decor throughout. Some staff very friendly, others, off-hand and disinterested. The former comments are the negative aspects. For the positive, we have excellent food, perfect cleanliness, first-rate showers and beautiful gardens, so, on balance, a mixture of satisfactory and unsatisfactory, which works out at average. Pity really, as this...

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Helpful?
1Thank tessie1
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review

I would like to apologise if you felt that some members of the team were offhand or disinterested. We pride ourselves on offering a warm, friendly, professional service which can be seen from the majority of reviews. As such it is extremely unusual to receive comments of this nature and to help us improve it would be very useful to...

Perth
Reviewed 4 July 2015

We stopped over here looking forward to a restful stay and we were not disappointed. The welcome we received was warm and friendly. Staff were very pleasant and talkative, spending a little time to chat with us. Our room was lovely and looked over the well kept gardens. We decided to have dinner there as the reasonably priced menu had...

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Helpful?
Thank Paulo1953
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review

Thank you for posting such a comprehensive review. Hopefully it will convince others to visit us for the first time… Ben Mayou

Worcestershire
Reviewed 4 July 2015

Just got back from a two night stay loved every minute of it. The room and bed comfy and clean. The staff pleasant and very helpful. We had a meal at the pub in the grounds the food was excellent . Would definitely go back. The grounds are stunning

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Helpful?
Thank Jackie F
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review

Many thanks for reviewing your stay. Alexanders Pub (in the hotel grounds) is a very popular alternative to our 2 Rosette Greenhouse Restaurant and has lovely views across the fields towards the Lakeland fells in the distance. If you are looking to stay longer than a couple of nights we have our 'longer you stay the less you pay' summer...

Stratford-upon-Avon, United Kingdom
Reviewed 3 July 2015

Comfy double bed,hairdryer in the drawer so you can use any of the mirrors. Tea and biscuit tray,flat screen TV on the wall.small wardrobe with a full length mirror.neat shower room ,small but not cramped. Good quality shampoo and shower gel.Very thick ,fluffy towels .All in all a very nice room. Meals,breakfast was very good.fresh fruits,juice,continental and full English.Not dried...

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Helpful?
Thank plmusson
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review

Thank you for your extremely positive review! You certainly picked the right time to visit, the weather was lovely and the gardens are really benefiting from the warmth! Ben Mayou

Cheltenham, United Kingdom
Reviewed 2 July 2015

Have stayed here several times but slightly let down this time, it's a lovely hotel and the location is stunning but a few gripes this time, the breakfast staff were all very young and missing the mature ladies that are usually there offering faultless service, they were all smart and polite but seemed to lack a bit up of get...

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Helpful?
Thank hattie00
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review

Sincere apologies for your disappointment this time. I have shared your comments with the relevant teams so they can take appropriate action as a priority. Next time you stay I’m sure you will see an improvement. Ben Mayou

manchester
Reviewed 2 July 2015

Arrived late after a long journey, one of the comfiest beds I have slept in for a long time, staff friendly and the breakfast very good, perfect location for access to m6 and the lakes Look forward to my next visit when I have a bit more time to enjoy the hospitality

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Helpful?
Thank james j
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review

Comfy bed, friendly staff, very good breakfast and a perfect location….what more could you ask for in a hotel!! Thank you for spreading the word! Ben Mayou

Taunton, United Kingdom
Reviewed 1 July 2015 via mobile

Last week was the best hotel visit i have had in a long while and while the food still lives up to an excellent standard thecstaff this week are a complete contrast. The manager doesnt seem to care when i point out i think I've done something wrong to be sat in a corner he just says not at all...

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Thank ugotrichcarter
Aldershot
Reviewed 29 June 2015 via mobile

Great hotel and attentive staff. Didn't eat at the restaurant, we got room service instead which was really tasty. We did have a miss calculations with the bill, the staff apologised profusely at their mistake once pointed out, so check to see what you are paying for is correct. Will definitely go again when we get the chance.

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1Thank Mark R
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review

Many thanks for reviewing your most recent stay with us. We are a team of 120 and like any hotel mistakes do happen but it is how they are resolved which is so important! We look forward to seeing you again soon Ben Mayou

Lancaster
Reviewed 29 June 2015 via mobile

Came back to celebrate our wedding anniversary in the restaurant 6 years after getting married here. It did not disappoint the food was excellent as were the staff. It is difficult to find fault except I wish the portions were larger I could have eaten 10 times the portion of Cheesecake I got and I would have liked more to...

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Helpful?
Thank mjk27
Ben M, General Manager at Castle Green Hotel In Kendal, BW Premier Collection, responded to this review

Thank you for choosing to return for your 6th Anniversary! I have noted your comments regarding portion size and will review these with the kitchen team. The cheesecake is a personal favourite! Ben Mayou

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 

Additional Information about Castle Green Hotel In Kendal, BW Premier Collection

Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel In Kenda)
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Price Range: $139 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Green Hotel In Kendal, BW Premier Collection 4*
Number of rooms: 99
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District
Hotel Style:
#1 Family Hotel in Kendal
#1 Romantic Hotel in Kendal
#1 Business Hotel in Kendal
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Questions & Answers

Here's what travellers have asked, with answers from Castle Green Hotel In Kendal, BW Premier Collection staff and other travellers.
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Questions? Get answers from Castle Green Hotel In Kendal, BW Premier Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lovely views overlooking the garden,so ask for a garden view”
 of 5 bubbles 178tinao, 30 Nov 2016 | Read review
“Ask for front room overlooking gardens”
 of 5 bubbles mikebO4938WK, 22 Nov 2016 | Read review
“Rooms on the front of the hotel have the best views.”
 of 5 bubbles mardypie, 16 Nov 2016 | Read review
“Garden View / Shower rooms have balcony and excellent views.”
 of 5 bubbles Rossy356, 16 Nov 2016 | Read review
“Garden room is best”
 of 5 bubbles janall47, 15 Nov 2016 | Read review
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