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Smart and Simple Hotel

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Traveller (53)
Room & Suite (233)
Dining (55)
Overview
  • Excellent23%
  • Very good32%
  • Average25%
  • Poor11%
  • Terrible9%
Travellers talk about
“large shower”(3 reviews)
“budget hotel”(3 reviews)
“night stay”(5 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Room Service
Bar/Lounge
Multilingual Staff
3 Star accommodation
All hotel details
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Reviews (232)
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51
65
55
26
23
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55
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23
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1 - 5 of 220 reviews
Reviewed 2 weeks ago via mobile

I spent a very poor 3 nights here in a room. Arriving late in the evening, check-in invited me to watch cricket with them in the bar as they were "bored as f..." Which I politely declined. I was shown to the room and noticed...More

Thank Gordon B
Reviewed 8 July 2018 via mobile

What an awful place don’t waste your money. Rooms were very dated - carpets threadbare and burnt with iron. Staff extremely rude and unprofessional- were told to be quite sitting in the garden 10 o clock in the morning ! Atmosphere from staff spoilt the...More

Thank lisa b
Reviewed 16 May 2018

We found the hotel to be very comfortable. The room was of an adequate size, with a large bathroom. The bed was firm and very comfortable, excellent as we have bad backs. The room was clean and kept so on our second morning. The staff...More

Thank Roger B
Reviewed 8 February 2018

Review same as The Tunbridge Wells Retreat. We have never been to such an awful Hotel, Dirty mouldy damp, staff could not care less about your stay. Just told us to ask for compensation as that's what they do.

6  Thank Happyjack52
Reviewed 11 November 2017

The place was dirty, the carpets stained, the room damp, noisy and uncomfortable, the food disappointing, the wifi a joke and the parking non-existent. But the worse thing? Simon Colbran, the owner's total disregard and contempt for his guests. Our complaints/photos elicited just more contempt....More

9  Thank scott d
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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 72 - USD 163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 72 - USD 163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (53)
Room & Suite (233)
Dining (55)
Pool & Beach (9)
Amenities (87)
Questions & Answers
Ask a question
Sandrawhy60
2 October 2016|
Answer
Response from Alex C | Reviewed this property |
They do but only have 2 spaces. There is a multi story car park round the corner that isn't that expensive.
0
Votes
MRRoy75
1 August 2015|
Answer
Response from Rebecca H | Property representative |
HI MRRoy We work closely with a local taxi firm (express cars) who we highly recommend, the normal rate would be between £40-50, a member of our team will be more than happy to arrange this for you. Alternatively we are a... More
0
Votes
Room Tips
"We had room 26 on the second floor (there is a lift). Room overlooked the common and a busyish road but we..."
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"Room two was large, faced the front and ground level (I think room one was similar)"
Read review
"Not sure what to say as our room was pretty grim"
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"Choose a different hotel"
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