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The Spa Hotel

Mount Ephraim, Royal Tunbridge Wells TN4 8XJ, England
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Tunbridge Wells Forum
    0.7 km
  • 4 star hotel
  • Free Wifi
Reviewed 19 September 2015
Always constant
Have used the Spa now at least ten times in the last decade as... more
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576 Reviews from our TripAdvisor Community

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Showing 564: English reviews
London, United Kingdom
Reviewed 22 September 2015

Went to this place as a birthday celebration for my sister, our room which was 301 and cost £195 for the night !!!!, my god we stayed in the savoy in London for my birthday last year for the same price!!!, the room was soooooo dated, the furnishings, the small TV, and our bed was suppose to be a queen,...

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Helpful?
7Thank TIGGER666LondonUk
Spa2000, General Manager at The Spa Hotel, responded to this review

Thank you for your feedback. We did receive your guest feedback form at the weekend and given the nature of your comments it was passed straight for the attention of the General Manager. Unfortunately our General Manager is currently on annual leave, and regrettably your feedback was not picked up by management for response. Since purchasing the Hotel 8 years...

Frinton-On-Sea, United Kingdom
Reviewed 19 September 2015 via mobile

Have used the Spa now at least ten times in the last decade as conveniently located with good parking and extensive relaxing grounds. The hotel has been modernised considerably over that time and the rooms are clean with superior rooms especially spacious and well equipped. They are obviously aiming themselves at the wedding market even investing in improving the outdoor...

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1Thank Mike B
Folkestone, United Kingdom
Reviewed 18 September 2015 via mobile

Lovely stay here with my best friend, we loved the food at Zagatos and the staff too. One problem was the room as we had booked a room with twin beds and a garden view; this was later recognised however we didn't want to move rooms as we were already comfortable. My best friend and I had spa treatment on...

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Thank Karis97
Bexhill-on-Sea, United Kingdom
Reviewed 10 September 2015 via mobile

Stayed for a quick overnighter due to a wedding at a different venue. Brasserie bar very good with great decor and good selection of drinks. Room was dated with no air conditioning although very clean and tidy. Very noisy quite early on a Sunday morning with doors slamming. Could also hear other people in their bathrooms and housekeeping were hoovering...

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3Thank How dare u
High Wych, United Kingdom
Reviewed 4 September 2015

Informing hotel that my husband has mobility issues and needed an accessable room - booked one room with walk in shower but steps into room. Second room small & no wheelchair access. Mecure saved day.

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5Thank Jacqueline J
Spa2000, General Manager at The Spa Hotel, responded to this review

This review is factually incorrect. We accept that an accessible room was requested at the time of booking but unfortunately wasn't allocated, and for this we apologise. However, we quickly realised our error and your husband was contacted shortly after the reservation was made and advised that regrettably our accessible room had already been booked. We offered to find alternative...

Maidstone, England, United Kingdom
Reviewed 3 September 2015

Located on the edge of Tunbridge Wells Common a short walk from the town centre,the SPA hotel is set in several acres of beautiful gardens. The hotel itself is welcoming and our allocated room was spacious, very clean and furnished to a good standard. Staff very polite and efficient. Very enjoyable stay.

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Thank Tina G
Godalming, United Kingdom
Reviewed 1 September 2015

We were attending a wedding close by. Making the booking was very difficult as the people on reception did not speak English and when I asked for a south facing room they asked if I wanted a disabled room. I also stipulated that we would want a king sized bed. After 3 calls to the hotel I e-mailed the general...

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3Thank Sall B
London, United Kingdom
Reviewed 31 August 2015 via mobile

One night stay on a Sunday night. Hotel has had a fairly good refurb so no issues with decor. Service a bit inconsistent - some very helpful people but just lacking real warmth and attention to detail. Room size good but the night we stayed was muggy and the room had no discernible air conditioning despite being advertised. There was...

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Thank _gaong31
Guisborough, United Kingdom
Reviewed 28 August 2015

Stayed there recently and room was excellent, clean and quiet. Staff were very helpful and excellent choice at breakfast. We had a walk round the gardens which were lovely but were in need of some tlc.

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Thank Jan M
Barnstaple, United Kingdom
Reviewed 24 August 2015

We booked this as a last minute deal with booking.com. Had fabulous large rooms. The hotel has a spa & small pool. The grounds are beautiful & just 5 minutes walk into the centre of Tunbridge Wells, though up hill coming back, so take the car or taxi! We didn't have breakfast as chose to go elsewhere due to other...

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2Thank Clare720

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This 18th century mansion is situated within 14 acres of beautiful gardens and grounds, just a short walk from the town centre. Facilities include 70 bedrooms, spa and leisure club, contemporary bar and award winning restaurant, ample free car parking and wifi. The Hotel has undergone significant, sympathetic refurbishment since it was purchased by the Scragg family in 2007 and is now the Hotel of choice in Royal Tunbridge Wells. ... more   less 

Additional Information about The Spa Hotel

Address: Mount Ephraim, Royal Tunbridge Wells TN4 8XJ, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells
Price Range: $118 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Spa Hotel 4*
Number of rooms: 69
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Also Known As:
The Hotel Royal Tunbridge Wells
The Spa Hotel Royal Tunbridge Wells, Kent
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Questions & Answers

Here's what travellers have asked, with answers from The Spa Hotel staff and other travellers.
4 questions
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KENT ENGLAND
over a year ago
Bromley, United Kingdom
over a year ago
Royal Tunbridge Wells, United Kingdom
London
over a year ago

See all questions (4)

Questions? Get answers from The Spa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The downstairs room , I think it was room 1, was very easy access.”
 of 5 bubbles Deborah140658, 17 Jan 2017 | Read review
“room 301 is lovely. If you want a big bath room 110 is also lovely.”
 of 5 bubbles tanitataylor10, 9 Jan 2017 | Read review
“Rooms at the back are quieter. If you want step free access or air conditioning specify this when booking to ensure a suitable room.”
 of 5 bubbles flutefairy, 2 Jan 2017 | Read review
“Dont bother”
 of 5 bubbles GarethJ368, 17 Dec 2016 | Read review
“we were charged £440 for a two night stay in a large double room.Not worth the money when compared to other hotels nearby.”
 of 5 bubbles Pneale, 13 Dec 2016 | Read review
5 of 5