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The Spa Hotel

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The Spa Hotel
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596 Reviews from our TripAdvisor Community

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Showing 583: English reviews
Surrey
Reviewed 1 week ago via mobile

Stayed overnight here and found the hotel to be pleasant, relaxing and clean. The reception staff were very nice especially Ashley, who's friendly and helpful manner made us feel like nothing was to much for her. We didn't have dinner in the restaurant but enjoyed a lovely full English breakfast the following morning. Would definitely stay again.

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Helpful?
Thank Julie C
Vicenza
Reviewed 2 weeks ago via mobile

The Spa Hotel was quite good, particularly for cleaning and staff. Just two negative notes: very very slow to serve the food at dinner and the mattress that was losing pieces of cloth... Also quality of food could be batter compared di the cost

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1Thank LeandroLionora
Taunton
Reviewed 2 weeks ago

I have stayed here 3x now for business in Tunbridge and I have always had a good stay. Parking good (though sometimes have to park at back of hotel). Pleasant staff. Reasonable gym and pool onsite. Room always really smart with lovely décor. Not always an iron in room but staff happy to get one. Bathroom smart with great shower....

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Thank FiStell
Epsom, United Kingdom
Reviewed 2 weeks ago

Stayed for one night. Spent some time in the pool, sauna and steam which was like a private facility as no one else was there. Good gym too although we did not use it. Bedroom was clean, great towels, comfy bed, great shower. Front desk staff were helpful. We also ate at the Brasserie. Staff were very attentive - Mixed...

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Thank SJPDoy
Stuttgart, Germany
Reviewed 2 weeks ago via mobile

Hotel is really nice and beautifully decorated. We had a spacious room with four poster bed. The grounds are lovely with tennis and a pond. Breakfast was all fresh and really good. Nice bar as well for an evening hang out.

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Thank Uli_in_Germany
Abu Dhabi, United Arab Emirates
Reviewed 3 weeks ago

It could be a fabulous 5 star deluxe hotel. Great location. Great building. But something is not quite there. The staff attitude doesn't come across as fully committed. The rooms aren't 4 star in my book - no minibar even in one of the more expensive rooms. Terrible mobile reception, but that probably isn't down to the hotel. The bar...

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Thank Whynotsky
Wivenhoe, United Kingdom
Reviewed 3 weeks ago

Lovely hotel in beautiful grounds. Staff professional but friendly and very welcoming/helpful. Room really nice, spacious, good condition and comfortable. Bar and restauarant attached nice and cosy with great food - barman Jake made a fab cocktail for me and service was perfect... breakfast just continued to Improve the impression gained as choice was good and all items eaten were...

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Helpful?
Thank Rumproof100
Spa2000, Manager at The Spa Hotel, responded to this review

Thank you for your very kind feedback. We are delighted to read that you enjoyed your stay with us and look forward to welcoming you back to The Spa soon.

England, United Kingdom
Reviewed 4 weeks ago

I've stayed at this hotel and others in the vicinity many times on business. All the rooms are different and they have a flat-screen TV, air-conditioning and tea and coffee making facilities. There is a bridal suite with balcony and other 4 poster bedrooms. The showers have good pressure and temperature control, the beds are firm and very comfortable. There...

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Thank JynxTorquilla
Spa2000, Manager at The Spa Hotel, responded to this review

Thank you for your feedback. I am delighted to read that you found your stay enjoyable. I am sorry to see that you found the food average and a let down to the hotel, I would appreciate if you could send me some more information regarding where and when you ate, the dishes you were disappointed with and reasons why...

Tonbridge, United Kingdom
Reviewed 4 weeks ago via mobile

Sandwiches dry as though they had been sitting in the air con all afternoon. Scones and cakes good. Always feel that some snooty group get a better table by the fire or window and better service than the general public.

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Thank libbz18
Spa2000, Manager at The Spa Hotel, responded to this review

Thank you for your feedback. I am sorry to read that you found your Afternoon Tea experience with us average. I am surprised that you found your sandwiches dry, I can assure you they were definitely not left sitting out all afternoon! I have passed your comments to our Head Chef so that he can monitor this and resolve any...

Reviewed 4 weeks ago via mobile

Stayed here for 1 night in December Lovely large hotel, our room was very clean and smart... obviously it had just been refurbished, bathroom also nice and luxurious. We stayed onsite for our evening meal and thought the food was very good... staff friendly. Didn't have time to check out the spa as we didn't have time Over all, good...

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Thank Riksta79
Spa2000, Manager at The Spa Hotel, responded to this review

Thank you for your feedback. We are so pleased you enjoyed your stay and hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This 18th century mansion is situated within 14 acres of beautiful gardens and grounds, just a short walk from the town centre. Facilities include 70 bedrooms, spa and leisure club, contemporary bar and award winning restaurant, ample free car parking and wifi. The Hotel has undergone significant, sympathetic refurbishment since it was purchased by the Scragg family in 2007 and is now the Hotel of choice in Royal Tunbridge Wells. ... more   less 

Additional Information about The Spa Hotel

Address: Mount Ephraim, Royal Tunbridge Wells TN4 8XJ, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells
Price Range: $122 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Spa Hotel 4*
Number of rooms: 69
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Also Known As:
The Hotel Royal Tunbridge Wells
The Spa Hotel Royal Tunbridge Wells, Kent
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Questions & Answers

Here's what travellers have asked, with answers from The Spa Hotel staff and other travellers.
7 questions
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KENT ENGLAND
over a year ago
Bromley, United Kingdom
over a year ago
6 days ago
Royal Tunbridge Wells, United Kingdom

See all questions (7)

Questions? Get answers from The Spa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high floor room.”
 of 5 bubbles zedehm, 20 Feb 2017 | Read review
“Most of the rooms have been refurbished”
 of 5 bubbles markrC9363YA, 18 Feb 2017 | Read review
“Rooms at the back overlook the grounds.”
 of 5 bubbles louises129, 15 Feb 2017 | Read review
“All lovely rooms however one room at the end of the third floor had a pitched ceiling that might be awkward for taller guests.”
 of 5 bubbles H3378YJmarke, 12 Feb 2017 | Read review
“Ask for garden facing”
 of 5 bubbles Whynotsky, 30 Jan 2017 | Read review
5 of 5