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The Spa Hotel

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Traveller (235)
Room & Suite (94)
Dining (28)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
This 18th century mansion is situated within 14 acres of beautiful gardens and grounds, just a short walk from the town centre. Facilities include 70 bedrooms, spa and leisure club, contemporary bar and award winning restaurant, ample free car parking and wifi. The Hotel has undergone significant, sympathetic refurbishment since it was purchased by the Scragg family in 2007 and is now the Hotel of choice in Royal Tunbridge Wells.
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Property amenities
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Banquet Room
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Park View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Location
Full view
53Somewhat walkable
Grade: 53 out of 100
32Restaurantswithin 1 km
14Attractionswithin 1 km
Reviews & more
866Reviews
306Photos
8Q+A
100Room tips
Traveller rating
  • 317
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  • 164
  • 67
  • 36
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Popular mentions
This is a lovely old hotel which has ben tastefully renovated to a good standard. We had a good sized room, which had a large traditional bathroom with lovely fluffy white towels. It was a twin bedded room and the beds were really comfortable, unusually it had only one bedside
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Response from Spa2000, Manager at The Spa Hotel
Responded 3 days ago
Thank you for your lovely review. We are so delighted you thought the hotel was lovely and that you enjoyed the use of our facilities and dining. More importantly though we are so sorry that the level of noise detracted from your stay; rest assured we are looking into this and we will endeavour to put measures in place to ensure there is no repeat of this feedback. Thank you for bringing this to our attention and we very much hope to welcome you again in the future
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Hotel's Favourite
Pretty much a year to the day, my wife and I returned to The Spa Hotel to celebrate our first wedding anniversary. We had an incredible wedding run by their events team and I'm delighted to see hotel has continued to get better. Our room was spacious and comfortable. Bathroom
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Response from Spa2000, Manager at The Spa Hotel
Responded 4 May 2018
Thank you for your absolutely wonderful review! We are so delighted you had such an enjoyable visit back to celebrate your anniversary here. It is so amazing to share such special occasions with our dedicated guests over the years, and I'm so pleased this visit lived up to your expectations. We hope to welcome you for many anniversaries to come!
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I booked two nights here for a romantic break away with my husband for my 50th. I booked a long way in advance and asked for a quiet room as I was worried about being disturbed by Christmas parties and the room we were allocated was great, no party noise. We were woken up on the
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Response from Spa2000, Manager at The Spa Hotel
Responded 3 days ago
Thank you for your feedback. Firstly, we are pleased that you thought our reception team were friendly, enjoyed your breakfast and thought the public areas were nice. Secondly, and more importantly we are very sorry that you were disappointed with the bedroom you were allocated, this is such a shame as room 203 is one of our preferred rooms. After receiving your review I asked our Housekeeping Manager to inspect the headboard however she could not find any stains, I am not sure if the fabric on the headboard tricked the eye as it has a textured/wet look effect which could look like staining or marks in certain lights. Rest assured, cleanliness is of the highest importance to us and is something we are always commended on. We are also very sorry about the little niggles such as the shower, kettle and paint - our maintenance manager has been passed your comments and will ensure these are rectified. Finally, I do apologise about the wait you had in SpaSpa, this is by no means the standard of service we strive for and I will ensure the team are spoken to about this. We very much hope that these issues did not detract too much from your stay and we hope to welcome you again in the future.
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I am, once again, in the fortunate position of being able to write another excellent review for the Spa Hotel. We have just returned from spending our fifteenth new year at the hotel – the fact we keep returning shows we are very satisfied customers. On this occasion we had a
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Response from Spa2000, Manager at The Spa Hotel
Responded 1 week ago
Thank you so much for your amazing review - again! We are so thrilled you had another enjoyable New Year stay with us and enjoyed our Gala Dinner. It is especially important to us that our loyal and regular guests enjoy there experience with us time and time again. We are so grateful for your continued custom and hope very much to see you again this year :)
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On arrival the plush decor in the lobby was very impressive as were the lovely staff! Our room was ready immediately- we requested a large bathtub on booking and they really delivered! Beautiful room (spacious double) and very clean, perfect bathroom with large shower and stand
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Response from Spa2000, Manager at The Spa Hotel
Responded 1 week ago
Thank you for your wonderful review. We are so delighted you had such an enjoyable stay with us and we hope to welcome you again very soon.
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Bedroom
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Bedroom
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12345619
Do you have a hair dresser at the hotel?
No don't think so
1 vote
What time is check in and out please?
What time is check in and out please?
12 midday
0 votes
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Hi there. No, not all of our rooms feature both a shower and bath. Some of our rooms do, however others only have a shower. Baths can be requested on booking and our staff will do what they can, however it is not guaranteed as all of our rooms vary. I hope this helps. Kind Regards, The Spa.
0 votes
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Hi is there a fridge and kettle in the room?
Yes, stayed recently. No fridge but kettle & tea/coffee, biscuits. Also towelling bathrobes.
1 vote
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12
"Ask not to be near the stairs or overlooking the road - to reduce impact of noise"
"The liftthati used to get to my third floor room is not wide."
"317 or 318 very quiet"
"Good quality linen and beds, quality rooms, friendly, great value for money"
"I prefer rooms at the back facing over the beautiful gardens and to the countryside beyond"
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12345620
PRICE RANGE
USD 100 - USD 194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the hotel royal tunbridge wells
LOCATION
United KingdomEnglandRoyal Tunbridge Wells
NUMBER OF ROOMS
69
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