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Stayed here 4 nights pre. cruise. Our check-in was not welcoming. The room was stifling, so we rang down re. cool air. A staff member provided us with a cooling tower, which was most welcome. We had breakfast twice, which was very good, but the...More
I travel a lot on business and look for customer service as well as other aspects in a hotel. Last week I stayed at this hotel for the first time. I can't fault the establishment. Upon checking in I was given two keys, neither which...More
5 Thank BigJV
Response from Patrick_Le_Henaff, Manager at Novotel SouthamptonResponded 1 June 2017
Thank you for your kind comments. We are pleased you enjoyed your stay with us and I look forward to seeing you again in the future.
Food and Beverage Manager
If you are going to Southampton for a cruise during the summer do NOT stay here.
We came in July and it was so hot-and this Hotel is NOT air conditioned!!!! We flew
over from the United States and here we are used to air...More
Response from Patrick_Le_Henaff, General Manager at Novotel SouthamptonResponded 3 days ago
Thank you very much for your stay and your constructive comments.
I am extremely sorry to see the air cooling was not to your satisfaction. Please accept my full apologies. I do hope we can gain your trust back and we will see...More
Great location but a tad dated, the rooms were functional, but an empty mini bar and lacking maybe just a bottle of water for guests, it's the little things that count
The staff were excellent, food (breakfast) was fine, but the hotel was lacking a...More
Thank Simon D
Response from Patrick_Le_Henaff, General Manager at Novotel SouthamptonResponded 1 week ago
Thank you very much for your stay and your constructive comments. I am sorry to see that the water was missing in your room. Please accept my apologies for this.
Patrick Le Henaff
USD 89 - USD 243 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
#2 Luxury Hotel in Southampton
#4 Green Hotel in Southampton
#6 Business Hotel in Southampton
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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The car park barrier now lets you out automatically but operates on number plate recognition so you must pay and give your number plate to the hotel before you depart. Currently £8 per day or £20 per day if you fail to pay... More
The car park barrier now lets you out automatically but operates on number plate recognition so you must pay and give your number plate to the hotel before you depart. Currently £8 per day or £20 per day if you fail to pay at the hotel and receive a parking charge notice.
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"Choose a Hotel with Air Conditioning if it is Summer"