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Hotel du Vin Cheltenham

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Hotel du Vin Cheltenham
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868 Reviews from our TripAdvisor Community

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Showing 862: English reviews
Birmingham, United Kingdom
Reviewed 3 days ago NEW

Stayed here as it was convenient for a work Christmas event. Found the room comfortable but a little dark. The staff were helpful and efficient but didn't seem very relaxed or friendly. Also I agree with previous comments that whilst this is a nice 4 star it's no 5 star in my opinion.

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Thank ceb1307
Bedfordshire
Reviewed 4 days ago NEWvia mobile

I am not sure if this Hotel Du Vin is classed as a five star but from what I am about to describe I would only rate it as a four star. We arrived for a short weekend break. We parked directly outside which was great and went inside. There are no doormen or bellboys to take your bags. There...

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Thank Richard M
Reviewed 4 days ago NEWvia mobile

Booked a VIP db&b with fizz package as a surprise for my wife's birthday. We have stayed before and the experience was a great deal better. The biggest problem was the not so very "VIP" room was freezing as the heating was not working and when leaving and mentioning this we were told "sorry about that". This is not what...

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Thank Russ F
Gloucestershire, United Kingdom
Reviewed 1 week ago

First visit back to this hotel since it became Hotel du vin and sadly shan't be returning. Service VERY slow - Prices quite high - no bread offered with lunch - Turkey with stuffing alright but the stuffing did not contain all the ingredients specified and it was absolutely smothered with cranberry sauce. Desert a creme brule - in a...

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Thank Uleyjo
Management response:

Dear Uleyjo, I have very recently taken over as GM here in Cheltenham and am catching up on reviews posted on Trip Advisor. Such a shame to read your review and would like the opportunity to discuss your experience further and see if we can win you back to HDV? My email is ben.fox@hotelduvin.com if you'd like to make contact?...

Cheltenham, United Kingdom
Reviewed 1 week ago

We stayed here for one night in one of their luxurious suites. Room was huge and very well appointed with a large waterfall shower, freestanding bath and magnificent fireplace. The bed was very comfortable and the room was quiet so we both slept very well. We didn't dine in the hotel but the breakfast was nice with a range of...

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Thank Turboclo
Management response:

Hello Turboclo, Thank you very much for the 5* review :-) I am guessing you stayed in my favourite room in the hotel De Trafford? So glad you had a great time. Kind Regards Ben

Reviewed 2 weeks ago

Special,occasion dinner for myself, wife and son : Beautiful location, staff were fantastic, service was impeccable, but the food was average at best for early evening £120 meal for 3. Great starters, lovely fresh bread, but then the mains were a disappointment : a vegetarian dish that was overlooked and just far to sweet to completely mask the taste of...

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Thank John E
Management response:

Hello John E, Thank you for taking the time to write a review and I do hope that you do try us again. I have just taken over here as GM and am catching up on reviews, so when you do visit again please let me know on ben.fox@hotelduvin.com and I will ensure the Bistro team get it spot on...

Cardiff, United Kingdom
Reviewed 2 weeks ago

A really comfortable and stylish hotel with super friendly staff. Location is great for shopping and dining. We didn't eat dinner in the hotel, the bar was comfortable with a very relaxing atmosphere. Our room ( Grande Dame ) was superb, very comfortable and good attention to detail. If you enjoy watching television you will be in heaven, with 4...

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Thank Kenz2613
Management response:

Dear Kenz2613, All in all a fab review but a shame we didn't quite get the breakfast right. I do hope that wouldn't put you off staying with us again? Grande Dame is a fab room though isn't it? You will defintely have to try us out for dinner too next time. Very Best Ben

Reviewed 2 weeks ago via mobile

It was a couples dinner, i had to ask for bread otherwise we wouldn't get any. By the time they delivered it the starters came. Everyone's meal was horrible, admittedly except mine. My boyfriends meal was £26 and he hated it. He wanted to send it back but noone came to check the food. All of us ordered coffee but...

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Thank Daniela H
Management response:

Hello Daniela H I have very recently taken over as GM here in Cheltenham and am catching up on reviews posted on Trip Advisor. Such a shame to read your review and would like the opportunity to see if we can win you back to HDV? My email is ben.fox@hotelduvin.com if you'd like to make contact? Kind Regards Ben

Warwickshire, United Kingdom
Reviewed 3 weeks ago

This is a delightful hotel with friendly staff, I thoroughly enjoyed my stay here and would recommend it to anyone. The hotel itself is very well presented with a lovely bar and dining area. The breakfast was one of the best I've had for a long time. All round very good.

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Thank steve f
Management response:

Hello steve f Thank you very much for the 5* review and I am really pleased you enjoyed your breakfast too, we hope to welcome you again soon. Very Best Ben

Sussex
Reviewed 3 weeks ago via mobile

Spent three nights at the hotel du vin,really nice hotel in great location.Breakfast really good and great choices cooked to order,the Restuarant food also good,smart relaxing bar area also.Good room with great shower. All staff really nice and helpful,one and only draw back is the limited parking.

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Thank T4432JTphiliph
Management response:

Hi T4432JTphilph That name is quite a mouthful! Thank you for the great review. We do have limited parking I am afraid being so close to the centre of Cheltenham this is one drawback to the location that all hotels here suffer with. We can make recommendations as to the best places to park when you visit though if our...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Tom Ross. ... more   less 

Additional Information about Hotel du Vin Cheltenham

Address: Parabola Rd, Cheltenham GL50 3AQ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Price Range: $160 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Cheltenham 4*
Number of rooms: 49
Reservation Options:
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Hotel Style:
#3 Business Hotel in Cheltenham
#4 Romantic Hotel in Cheltenham
#5 Family Hotel in Cheltenham
#5 Luxury Hotel in Cheltenham
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Questions & Answers

Here's what travellers have asked, with answers from Hotel du Vin Cheltenham staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 'PLANETA' overlooks front of the hotel. No views here but attractive architecture on show.”
 of 5 bubbles 541jennyc, 14 Nov 2016 | Read review
“My first stay but Penfold was very pleasant”
 of 5 bubbles colinr587, 5 Nov 2016 | Read review
“we had a room on the side .. bit noisy with people arriving for work this am .. but was fine really”
 of 5 bubbles 255nickyb, 31 Oct 2016 | Read review
“The exec rooms and suites are much bigger”
 of 5 bubbles EJBailey, 18 Oct 2016 | Read review
“Room, we had was facing a car park, and we still don't understand why it is called a hotel of wine, seems like a marketing ploy.”
 of 5 bubbles hcs79, 8 Oct 2016 | Read review
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