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Premier Inn Cheltenham North West

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Premier Inn Cheltenham North West
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404 Reviews from our TripAdvisor Community

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Showing 402: English reviews
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Hailsham, United Kingdom
Reviewed 2 days ago NEW

As expected from the Premier Inn, i had a clean comfortable and modern room. Everything was good. The breakfast was at the next door beefeater and was the standard premier inn breakfast, lots of choice of hot freshly cooked food and plenty of cold options. The coffee wasnt great quality but the tea was good. I had issues with my...

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Thank PinkSapphire2012
Chatham, United Kingdom
Reviewed 1 week ago

Decor is slightly dated, but clean and well kept. Manual key (only one per room) not swipe key. Close to lots of out-of-town type shops and industrial units, but not intrusive. Small Beefeater next door decent enough.

Review collected in partnership with premierinn.com
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Thank neilcX6468GV
Motherwell, United Kingdom
Reviewed 1 week ago

Rooms were decent enough as you would expect from Premier Inn although some of the furnishings were starting to look a bit tired and some mould in the bathroom. Likewise the rest of the hotel could be doing with a refurbish and whilst the hotel was handy for where I was visiting it didn't have much of an outlook being...

Review collected in partnership with premierinn.com
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Thank Brianlescargot
York, England, United Kingdom
Reviewed 2 weeks ago

This is a convenient stop over location for the area being close to the A5. The restaurant next door did a good breakfast, staff were attentive even though It was very busy. Room was a nice size and very clean, good night sleep promise met - again!

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Thank Jackie A
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for your comments regarding your stay with us here at Cheltenham North west Premier Inn. The team both in the restaurant and in the hotel will be pleased to know that you enjoyed your stay and had a good night's sleep. We look forward to seeing you again in the future. Kind Regards Carol Molyneux (Reception)

Worksop, United Kingdom
Reviewed 3 weeks ago

The room could have been a little cleaner. (cobwebs on the ceiling and bedside lampshades) The duvet cover had a hole in it and was worn thin. We had to wait over half an hour for our breakfast order to be ready. (Self service buffet style cooked breakfasts at other Premier Inn's are much better)

Review collected in partnership with premierinn.com
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Thank wilkinsonmrpeterw
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. and we sincerely apologise that on this occasion our hotel did not meet your expectations. We would like to assure you that we listen to our guests comments and will speak to the...

England
Reviewed 3 weeks ago

Travelled here for the weekend to go to the races. The hotel was as we expected having stayed in other Premier Inns before. Nice size clean room, comfy bed and pillows and lots of friendly polite staff. The food in the Beefeater attached was also very nice - recommend the fillet steak. I am one of those people who never...

Review collected in partnership with premierinn.com
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Thank nikkikirk
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you very much for your feedback on your stay with us here at Cheltenham Northwest Premier Inn. It is great to hear that you liked our comfy beds and pillows and that you found our staff friendly and polite. The staff in the Beefeater restaurant next door will be pleased to know that you enjoyed their food. We look...

Southampton, United Kingdom
Reviewed 3 weeks ago

The mattress needed replacing as it had a missive dip in it. Normally the premier Inn mattresses are fine and I sleep really well but I had the worst night's sleep here. There were cobwebs in the room and the bedding was ripped and had several marks/stains on them.

Review collected in partnership with premierinn.com
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Thank leightonhorler
WhitbreadHotels, Premier Inn Team at Premier Inn Cheltenham North West, responded to this review

Hello Thanks for sharing your review of Cheltenham North West, Premier Inn. It's concerning to read that you felt the mattress provided on the bed within your room needs replacing. We'll ensure this feedback is passed onto the team for the bed to be checked and replaced if not to standard. Your comments regarding the cobwebs in the room and...

Bournemouth, United Kingdom
Reviewed 4 weeks ago via mobile

Old, tired, broken. However friendly staff. Nice beds as always with premier Inn. Staff did all they could but systems don't work and heating in room doesnt work. Was supplied with an oil heater which was good.

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Thank SimonPurbeck
WhitbreadHotels, Premier Inn Team at Premier Inn Cheltenham North West, responded to this review

Hi Simon Thanks for taking the time to share your review. We're pleased to hear you liked the bed and that the team were friendly during your stay, however it's a shame to hear that the heating didn't work. It may be that this hotel is due for a refurbishment, so I've passed your comments on to the Hotel Management...

Cardiff, United Kingdom
Reviewed 17 January 2017

This hotel is very conveniently placed for the out of town retail parks which are on the main road into the town centre. There is a good local bus service into town. Easy access to the motorway. Hotel room needs refreshing after staying in many other premier inns.

Review collected in partnership with premierinn.com
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Thank Pamela B
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for your comments about your recent stay with us here and also about irefreshing the hotel rooms. We always welcome guest’s feedback, no matter how small and would like to inform you that our hotel is due a refurbishment. We hope to welcome back soon. Kind Regards Carol Molyneux Reception)

Reviewed 6 January 2017 via mobile

My wife and I live in Los Angeles and came to spend Christmas and New Year with my friends and family in Cheltenham and chose to stay here for the near 2 week stay as my family home is a 5 minute walk. From the moment we arrived the entire staff made us feel extremely welcome and bent over backwards...

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Thank Nigel G
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you very much for the lovely comments you made about your stay with us here at Cheltenham Northwest Premier Inn for Christmas. All the team are delighted that you had a really good time whilst you stayed with us and that we all made you feel welcome especially after your long flight from America. We know that you also...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Step straight out into this beautiful city with its museums, shops and famous Cheltenham Racecourse ... more   less 

Additional Information about Premier Inn Cheltenham North West

Address: Tewkesbury Road | Uckington, Cheltenham GL51 9SL, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Price Range: $84 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Cheltenham North West 3*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Premier Inn so you can book your Premier Inn Cheltenham North West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Cheltenham West Hotel Cheltenham
Hotel Style:
#3 Family Hotel in Cheltenham
#6 Business Hotel in Cheltenham
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn Cheltenham North West staff and other travellers.
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Questions? Get answers from Premier Inn Cheltenham North West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best chance of seeing/hearing the railway was around 2nd floor rooms 52-56 I think?”
  • Scarce view of railway line behind Premier Inn, Cheltenham - shame about the trees! [MGC 1-9-16]
  • Scarce view of railway line behind Premier Inn, Cheltenham - shame about the trees! [MGC 1-9-16]
  • Scarce view of railway line behind Premier Inn, Cheltenham - shame about the trees! [MGC 1-9-16]
  • Scarce view of railway line behind Premier Inn, Cheltenham - shame about the trees! [MGC 1-9-16]
 of 5 bubbles martincX7657ZQ, 8 Sep 2016 | Read review
“Not facing extractor fans from kitchen”
 of 5 bubbles hewwy, 31 Aug 2016 | Read review
“We had a ground floor room that was fine.”
 of 5 bubbles trailwalker2014, 24 Aug 2016 | Read review
“Stay on Premier Inn Central !”
 of 5 bubbles sazzle1967, 26 Jul 2016 | Read review
“Not room 116”
 of 5 bubbles stevemacAshbourne, 6 Jul 2016 | Read review
5 of 5