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The Grand Hotel

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The Grand Hotel
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2,129 Reviews from our TripAdvisor Community

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Showing 2,104: English reviews
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Reviewed yesterday NEW

I was treated to a short stay here for my Birthday, it was wonderful, I was well spoilt!. The room was amazing and very clean,the tea making facilities was full of all different choices. There was lots of choice of breakfast and the lovely staff always ready to help, same at dinner too. The sea and beach is just across...

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Helpful?
Thank dot h
Preston, United Kingdom
Reviewed 2 days ago NEW

My partner and I stayed at this lovely majestic hotel for four night 16th-19th Feb 2017. The hotel is very impressive and has some wonderful decor. Our room was on the third floor 305, it was very clean and serviced regularly. The only down side was the big spot light outside shining on the building reflected into the room so...

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2Thank Stuart N
Peter W, General Manager at The Grand Hotel, responded to this review

Dear Stuart N, Thank you for your review following your stay with us over the weekend. I am delighted to read you found your visit to be enjoyable, and it is lovely to see yet more wonderful comments about our team and such positive comments about our breakfast. We look forward to welcoming you back again soon. Kind regards

Bristol, United Kingdom
Reviewed 2 days ago NEWvia mobile

Lovely hotel, friendly and welcoming staff. Brilliant location right by the sea. Breakfast was very good, all choice you would expect from 4 * hotel. Only a short stay to see show at Princess Theatre, which was 15 to 20 minute walk along sea front. Would stay again.

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Helpful?
Thank sonia139
Peter W, General Manager at The Grand Hotel, responded to this review

Dear sonia139, Thank you for your lovely review following your stay with us at The Grand. I am delighted to read you enjoyed your time with us, along with our stunning seafront location and the choice & quality of our breakfast offering! We do take pride in our team and their commitment to looking after our guests, and I am...

Bristol, United Kingdom
Reviewed 2 days ago NEWvia mobile

We have stayed 3 times now and always enjoy very relaxing visits. I would say the hotel building is a faded version of its former glory and does need updating especially the indoor pool facilities. However it is comfortable and the staff are so friendly and welcoming that it doesn't matter to us. I am a single mum with a...

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Helpful?
Thank 499Sarah
Peter W, General Manager at The Grand Hotel, responded to this review

Dear 499Sarah, Thank you for taking the time to leave your review following another stay with us. I am pleased to read that you enjoyed your time with us, and have noticed some of the improvements and changes we have made. I am delighted to read your comments about Megan, Liam & Antony and have taken the time to share...

Bath, United Kingdom
Reviewed 2 days ago NEW

Very disappointed with my stay here, tired room that needed updating and cleaning. Afternoon tea with stale sandwiches. Not what I would expect from a 4 star hotel. good breakfast and nice staff but would not recommend this hotel as it is not worth the money.

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Helpful?
Thank 47jstevenson
Peter W, General Manager at The Grand Hotel, responded to this review

Dear 47jstevenson, Thank you for taking the time to leave your review following your recent visit to the Grand. I am disappointed to read your review, however I should note that we have communicated separately, and I do regret that you were not satisfied with the sandwiches for the afternoon tea and bedroom. Kind regards

Sherborne, United Kingdom
Reviewed 3 days ago NEW

A clean hotel , with mostly friendly staff , wth above average food. The hotel itself is in need of up dating . we stayed in a two bed suite. The room was clean but Needs up dating bathroom and shower poor one of the single beds was broken

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Helpful?
Thank class0ne
Peter W, General Manager at The Grand Hotel, responded to this review

Dear class0ne, Thank you for taking the time to leave your review following your stay with us. I am disappointed to read your comments and have asked our maintenance team & housekeepers to follow up your comments regarding your suite. I am pleased to note that you found the hotel to be clean and the food above average - Mark...

Ceredigion, United Kingdom
Reviewed 3 days ago NEWvia mobile

We booked the Grand for my birthday weekend. Reading reviews it seems we were ignored as others got "birthday treats". We mentioned when booking and on arrival we were here for my birthday. But that's not the issue. Rooms are boiling. I'm writing this at 4am and have had no sleep. For once nothing to do with my son! But...

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Thank J0nes17
Peter W, General Manager at The Grand Hotel, responded to this review

Dear J0nes17, Thank you for taking the time to leave your review following your stay with us. I am disappointed to read your comments and have taken the time to share this with the team. When we next review our breakfast offering, I will bear your comments in mind regarding the fruit and yoghurt, and I do apologise about the...

Plymouth, United Kingdom
Reviewed 3 days ago NEWvia mobile

If you are thinking of planning a visit to the Grand Hotel, please read all of my review first.... Me and my friend booked a spoil yourself spa package, which included use of the facilities, am inland twin bedroom, dinner, breakfast, massage in the spa and a manicure. You get what you pay for. Here's me thinking I've got a...

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Helpful?
Thank KirstyFairy
Peter W, General Manager at The Grand Hotel, responded to this review

Dear KirstyFairy, Thank you for taking the time to leave your review following your Spa break at our hotel. I am extremely disappointed to read your comments regarding your experience in the spa and during dinner. I am currently investigating your comments regarding the spa, and whilst no faults have been found with the Jacuzzi, we will continue to monitor...

Camberley, United Kingdom
Reviewed 3 days ago NEW

The Grand never fails to impress! Lovely facilities in a perfect location! The staff as always were very efficient and courteous and food and drink delicious. The bed was particularly comfortable! I can highly recommend this hotel!

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1Thank Geoffrey B
Peter W, General Manager at The Grand Hotel, responded to this review

Dear Geoffrey B, Thank you for taking the time to leave your review following another stay with us at The Grand. I am delighted to read that you enjoyed all aspects of your stay and we look forward to your return. Kind regards

Devon, United Kingdom
Reviewed 5 days ago NEW

My son and I had a really lovely time at The Grand. Our room was super comfortable, clean - and looked out to the sea with beautiful big windows which was fantastic. The reception staff, and the dining staff were all really kind and friendly. We had a most fantastic massage (I am a massage therapist myself, so it was...

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Helpful?
Thank karenski2017
Peter W, General Manager at The Grand Hotel, responded to this review

Dear karenski2017, Thank you for taking the time to leave your review following your birthday break at The Grand. I am delgithed to read that you enjoyed your time with us, and the special touches and the throughout impressed. Your comments have been shared with the team and we look forward towelcoming you back again soon. Kind regards

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Gainsborough
The Gainsborough
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more   less 

Additional Information about The Grand Hotel

Address: Sea Front, Torquay TQ2 6NT, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Price Range: $143 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 132
Reservation Options:
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Hotel Style:
#7 Spa Hotel in Torquay
#12 On the Beach Hotel in Torquay
#16 Business Hotel in Torquay
#16 Luxury Hotel in Torquay
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel staff and other travellers.
8 questions
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Questions? Get answers from The Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely a sea view room”
  • Inside the family room
  • View from room
 of 5 bubbles doth553, 21 Feb 2017 | Read review
“not worth the money even when discounted”
 of 5 bubbles 47jstevenson, 20 Feb 2017 | Read review
“Suites are not value for money”
 of 5 bubbles class0ne, 19 Feb 2017 | Read review
“Sea view rooms with balconies are definitely best!”
 of 5 bubbles geoffreyb938, 19 Feb 2017 | Read review
“Definitely rooms with a sea view”
 of 5 bubbles karenski2017, 17 Feb 2017 | Read review
5 of 5