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Just returned from my fith tour there this year,this time taking 47 passengers! not one complaint from anyone, which does make the job worth while. Peter (ish) was up to his usual self and looked after my passengers with respect and friendliness.Will be back again...More
On arrival at hotel booking system (manual) did not appear to work as we were greeted by a receptionist who said she was not aware that we had booked an extra night - this had happened to her three times today!! Lift was very small...More
1 Thank suzypark
Response from bingoace, Manager at Hotel KistorResponded 12 September 2010
Yes we are proud that we still manage to maintain the personal touch witrh our bookings, but apologise when an occassional mistake is made as we did to you when you arrived. All systems haved their gliches.
The lift carries four people and is average...More
Visited again on a coach tour with Gee Vee travel, Had a great time, Food is served promptly and is tasty, All the staff I was in contact with were very good, hoping to be back next year at least once.
When my friend and I arrived at the Kistor Hotel, our first impressions were of shock horror!!!! The decor was very dated,the carpets were tread-bare and when we saw our hotel room was disgusting dirty!!! filthy window casements and the extractor fan in the bathroom...More
Response from bingoace, Manager at Hotel KistorResponded 7 September 2010
Dear Grumpyoldwoman, I am dismayed by your review and whilst I agree with some of your statements I really must protest about first impressions! The whole of the front entrance and walls, steps, fountain, lawns etc are new and designed to give the wow factor....More
Stayed a single night as we have done regularly over a number of years. Hotel is well situated and our room was decent enough. Some refurbishment is in progress I believe, and is necessary in some areas. Breakfast is a bit of a cattle market...More
2 Thank Scratch90
Response from bingoace, Manager at Hotel KistorResponded 3 September 2010
Yes, I too am disappointed and concerned! Not so much about our staff but by the inference and tone of this review.
The member of staff responsible for this room has worked here for the best part of twenty years and she recieves many tips...More