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BEST WESTERN Duke of Cornwall Hotel

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BEST WESTERN Duke of Cornwall Hotel
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920 Reviews from our TripAdvisor Community

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Falmouth, United Kingdom
Reviewed 2 days ago NEWvia mobile

This historic hotel looks the part from a distance. The closer you get, the more you can see how much work is needed to keep this hotel in the game with the many rivals Plymouth has. Inside the staff were friendly and the rooms clean and tidy. Lounge bar could do with either modernising or improving the existing design. Priced...

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Helpful?
Thank mattexdj
Rochester, United Kingdom
Reviewed 5 days ago NEW

Stayed for the second time on 20,21,22/04/2017. It really is a very nice place. The room's have load's of space, 5ft bed and a lovely bathroom. All well clean and looked after. The staff are friendly and they seem to remember you at meal time's so they know who has tea or coffee. We was here for a group conference...

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Helpful?
Thank bob_batchelor
Leila N, Director of Marketing at BEST WESTERN Duke of Cornwall Hotel, responded to this review

Thank you so much for taking the time to leave us a review, we really do appreciate it. Paulina, our new Head of Housekeeping, and her team take a pride in all rooms and will appreciate your comments as will our Restaurant Manager. We love being at the heart of Britain's Ocean City and are pleased that you had the...

Stoke-on-Trent, United Kingdom
Reviewed 1 week ago

This is a lovely old hotel - the outside needs a little work - but the rooms and public areas are well decorated - the staff are excellent and the breakfast was fabulous - it is well positioned near to the city centre and The Hoe - I would certainly stay when next in the area -

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Thank mah18632016
Leila N, Director of Marketing at BEST WESTERN Duke of Cornwall Hotel, responded to this review

Thank you so much for taking the time to leave us a review, it is very much appreciated. We are pleased to tell you that the exterior of the building is due to get refurbished over the course of the next 12 - 24 months. We started last year by refurbishing the entrance canopy and will continue to paint all...

Miami Beach, Florida
Reviewed 1 week ago via mobile

I would give this 1 star if not for the friendly staff. It needs a makeover. Looks tired and old. Very small bathrooms. Mattress was old with horrible springs. Location is ok within walking distance to the Hoe and mayflower steps

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Helpful?
Thank lucineia2016
Leila N, Director of Marketing at BEST WESTERN Duke of Cornwall Hotel, responded to this review

Thank you so much for taking the time to leave us a review, we do appreciate it. We are sorry that the mattress was uncomfortable, we do encourage all guests to call our Reception team as we would always do our best to make sure you enjoyed your stay at the hotel. We do have a regularly programme of replacing...

Reviewed 1 week ago

My wife and I stayed for 2 nights for a wedding being held at the hotel. Even before we arrived on the Friday the service was fantastic. We love that they let us bring our pet dog for only a £10/night supplement and we were blown away to find a treat box on the bed in our room that included...

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Helpful?
Thank Jonathan P
Leila N, Director of Marketing at BEST WESTERN Duke of Cornwall Hotel, responded to this review

Thank you so much for taking the time to leave us a review, it is really appreciated. Thanks also for going into such detail, we pride ourselves on giving first class customer service and going the extra mile for our guests. We believe it makes a difference. We are indeed dog friendly and can even recommend other local places where...

Reviewed 2 weeks ago via mobile

Attended here as part of a conference gala dinner. The food was fine, although nothing special, however I suspect this is more a function of the conference budget than the actual menu. The bar serves a wide selection of beers, wines and spirits including local tipples. The staff are diligent and certainly earned their keep. All round a decent night...

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Helpful?
Thank Dan G
Leila N, Director of Marketing at BEST WESTERN Duke of Cornwall Hotel, responded to this review

Thank you so much for taking the time to leave us a review, it is appreciated. As you rightly say we do offer a variety of menus to cater for every budget, we take a pride in all that we do and aim to produce the best quality meal, whatever menu has been selected by the organiser. We hope we...

UK
Reviewed 3 weeks ago via mobile

First of all it's important to say the Duke of Cornwall is a beautiful hotel, really lovely. But.... We booked to have our family Mothers Day celebration at the Duke of Cornwall Hotel, was looking forward to it as I remember the food used to be good there. However, the meal was very mediocre mothers day meal, overpriced with luxury...

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Helpful?
Thank ViaggioSimon
Leila N, Director of Marketing at BEST WESTERN Duke of Cornwall Hotel, responded to this review

Thank you so much for taking the time to write a review, we do appreciate it and take on board all feedback. At £23.00pp for three courses (and a gift for every Mum) we tried to produce a great menu without a high price tag and received great feedback from other guests. We are truly sorry that this wasn't your...

Reviewed 3 weeks ago via mobile

Company booked me this.... so a change from prem inn style. First impressions... wow! Lovely , almost royal in appearance. On check in I asked about breakfast as I had an early appointment... 7 is the earliest, else it's the continental tray to the room game. (Boo !) Strike 1. Room 309 shocking.... Ok decor etc but no direct access...

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Helpful?
Thank Neil G
Leila N, Director of Marketing at BEST WESTERN Duke of Cornwall Hotel, responded to this review

Thank you so much for taking the time to give us a review, we do appreciate all comments and I have spoken to several departments to investigate what happened during your stay. I am so sorry that you were unhappy with your room. When a guest complains we would always move rooms and would never charge for an upgrade to...

London, United Kingdom
Reviewed 3 weeks ago via mobile

Visited the Best Western Duke of Cornwall for one night. The proximity to the centre is great and the service is good but my room was freezing and tired looking. I ordered room service which was poor. I was given the wrong dessert options twice before they had to come to my room with the actual menu. Room was cheap......

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Helpful?
Thank Niamh M
Leila N, Director of Marketing at BEST WESTERN Duke of Cornwall Hotel, responded to this review

Thank you so much for taking the time to review the hotel, we very much appreciate it. We have fed your comments back to the relevant teams to make sure that our communication and service is improved. We pride ourselves on making sure that every guest is looked after and are sorry that this was not your experience. We do...

Windsor and Maidenhead, United Kingdom
Reviewed 4 weeks ago

Not a brilliant stay. We happened to pick the night that Billy Ocean was in Plymouth - clearly a bad choice! The room was a good size but the shower didn't work and the toilet wasn't too good at flushing more than once! Billy Ocean somehow meant that bar snacks were all delayed - the quickest we could be served...

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Helpful?
Thank Leapinglizard57

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to the Duke of Cornwall, Plymouth's original character hotel, a treasure in the heart of Devon's city-by-the sea. Tower and turret, ballroom, oak panels, elaborate ceiling roses, sea views and cityscape. We have 72 rooms and suites, each with a unique view.Built during the Golden Age of steam, the Duke of Cornwall was Plymouth's first luxury hotel and provides first class accommodation today. ... more   less 

Additional Information about BEST WESTERN Duke of Cornwall Hotel

Address: Millbay Road, Plymouth PL1 3LG, England (Formerly The Duke of Cornwall Hotel)
Region: United Kingdom > England > Devon > Plymouth
Price Range: $122 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Duke of Cornwall Hotel 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Plymouth
Duke Of Cornwall Plymouth
Plymouth Best Western
Hotel Style:
#3 Family Hotel in Plymouth
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Duke of Cornwall Hotel staff and other travellers.
6 questions
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Canterbury, United Kingdom
Brighton, United Kingdom
7 months ago
Brighton, United Kingdom
7 months ago
Mandurah, Australia

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Questions? Get answers from BEST WESTERN Duke of Cornwall Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quieter rooms on top floor”
mah18632016, 20 Apr 2017 | Read review
“Stay elsewhere if you prefer modern.”
Y4142BVbarrym, 14 Mar 2017 | Read review
“Each room is individual. All beds are comfy. There is some unavoidable noise at the front from traffic, but it's not bad.”
LinH543, 12 Mar 2017 | Read review
“always the top floor”
  • remember these, grandad?
  • brrrr brrrrr brrrr brrrrrrrrrrr
BarnsleyHarry, 10 Mar 2017 | Read review
“rooms at front can be noisy”
garethj708, 9 Mar 2017 | Read review
5 of 5