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    Mercure Exeter Southgate Hotel

    Southernhay East, Exeter EX1 1QF, England
    011 44 1392 690532
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    03/12/2017 04/12/2017
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    Overview
    • Excellent37%
    • Very good43%
    • Average14%
    • Poor5%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
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    Rooms
    3 Dec.4 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (2,062)
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    611 - 615 of 1,986 reviews

    Reviewed 29 October 2015

    More

    Review collected in partnership with Accorhotels.com
    Thank GSteward
    Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 30 October 2015

    More

    Reviewed 28 October 2015

    I have been staying in Exeter regularly for a number of weeks for work at an "insert name of popular mid range chain" so when this hotel came up cheaper for this stay I thought I would treat myself and overall was a bit disappointed....More

    Thank Claire B
    Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 28 October 2015

    Dear Claire B, Thank you for your recent review and feedback particularly the comments about the team. Please accept my apologies for the shortcomings you experienced in relation to maintenance and cleanliness levels which is certainly not our normal standard. Please could I ask you...More

    Reviewed 27 October 2015 via mobile

    We are regular guests at this hotel as out son is at University in Exeter. The check in process is good and the rooms are ok - quite nice bathrooms actually. The car park is challenging and busy so don't be surprised if you cannot...More

    Thank Stephi1975
    Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 28 October 2015

    Dear Stephi1975, Thank you for your review and feedback which as a regular guest with ourselves is greatly appreciated. Please accept my apologies for the slow service experienced within the bar I have discussed with my Food & Beverage manager about ensuring we have adequate...More

    Reviewed 27 October 2015

    My Partner and I booked the Southgate for two nights in late October. We booked a Privilege Room which was large and well appointed with robes, slippers, free newspaper etc. The bed was very comfortable and boasted a lovely mattress topper. The hotel is welcoming...More

    Thank Lis R
    Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 27 October 2015

    Dear Lis R, Thank you for your recent review and feedback. I was delighted to read your positive comments and will happily share these with the team as I know they will be encouraged by this. I hope we can welcome you back to Exeter...More

    Reviewed 26 October 2015

    We spent two nights exploring Exeter. The location is central for the cathedral, shops and quay. The room was a good size and very clean and we had a good nights sleep. Bumped into Jimmy Carr in car park so it must be one of...More

    Thank Elly1974
    Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 26 October 2015

    Dear Elly1974, Thank you for your recent review and positive comments provided. I'm sorry you did not find our breakfast value for money it can be booked in advance at a discounted rate of £10 per person and includes not only a full continental range,...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Pool
    • Spa
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • USD 104 - USD 201 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Exeter
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 154
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Priceline, Expedia, Orbitz, Hotwire, TripOnline SA, Evoline ltd, Cancelon, HotelQuickly and Cheap Tickets so you can book your Mercure Exeter Southgate Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Devon >
    • Exeter
    • Also Known As
    • Accor Southgate Exeter ,
    • Mercure Exeter Southgate Hotel Devon
    Add Photo Photos
    Traveller (191)
    Room & Suite (106)
    Dining (29)
    Pool & Beach (2)
    Hotel & Grounds (167)
    Bathroom (33)
    Business Centre & Event Rooms (11)
    Nearby
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    4.08 km away
     
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    1,344 reviews
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    The City Gate Hotel
    253 reviews
    .58 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    .30 km away
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    Ask a question
    Questions & Answers
    Gerry B
    13 November 2017|
    Answer
    Response from Nicholas C | Property representative |
    Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
    1
    Vote
    William T
    21 October 2017|
    AnswerShow all 3 answers
    Response from Nicholas C | Property representative |
    Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
    0
    Votes
    Jenilovestoshop
    8 September 2017|
    AnswerShow all 5 answers
    Response from EamonnBell | Reviewed this property |
    Sorry just seen your question, I'm sure the hotel will offer tea / coffee etc its non residential
    0
    Votes
    Room Tips
    "try and get a room looking towards the cathedral and on second floor or above"
    Read review
    "Rooms at the rear are quieter."
    Read review
    "All rooms much the same and hotel is quiet for City Centre"
    Read review
    "I had a privilege room and it was quiet but unfortunately the other conditions have badly affected by stay..."
    Read review
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