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Mercure Exeter Southgate Hotel

2,113 reviews
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Traveller (197)
Room & Suite (103)
Dining (31)
Overview
  • Excellent37%
  • Very good42%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Offers from Mercure Exeter Southgate Hotel
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,113)Write a Review
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761
830
290
110
44
Show reviews that mention
All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centreper daylovely hotelexcellent locationgood sizenespresso machinewalk in showerkippersreception staffon site parkingfew minutes walkstandard roombuffet style
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11 - 15 of 2,035 reviews
Reviewed 2 weeks ago

A nice hotel and pleasent staff, The venue is nice but grounds and location leave a bit to be desired. I had a nice enough time taking the weight off my feet and they do have good confrence facilites but it all just feels a...More

1  Thank geoffpalmeruk
Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 1 week ago

Dear Geoffpalmeruk, Thank you for your review. Your comments have been noted and will be reviewed with the relevant individuals. Thank you for your kind words about our team and hotel facilities. Warm regards, Nicholas Carn General Manager

Reviewed 2 weeks ago

Great weekend stay, couldn,t fault the staff, food or room. We used the Leisure facilities which, added to our enjoyment. Special thanks to the Management for providing a card and a pressie for a Birthday whilst there.More

Thank PTG16007
Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 2 weeks ago

Dear PTG16007, Thank you for your excellent review of our hotel, we are delighted you enjoyed your experience with us. Your feedback will be passed to the team who I am sure will be encouraged by it. We all look forward to welcoming you back...More

Reviewed 2 weeks ago via mobile

Mercure Exeter Southgate has proved to be an exceptionally wonderful hotel that provides guests with high standards of service, amenities and facilities. The hotel facilities are listed on their website, but what they have not mentioned is how brilliant, friendly, attentive, efficient and professional their...More

Thank Austin C
Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 2 weeks ago

Dear Austin C., Thank you for your excellent review of our hotel, we are delighted you enjoyed your experience with us. Your feedback will be passed to the team who I am sure will be encouraged by it. We all look forward to welcoming you...More

Reviewed 2 weeks ago via mobile

I have rated this as average for the NYE Gala experience as this was the reason for staying at this hotel. Had we had a better experience then I would have rated the hotel as very good. There is no denying the hotel is lovely...More

Thank SandyB1722
Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 2 weeks ago

Dear SandyB1722, Thank you for your review of our hotel. I was disappointed to read that you felt your New Year's Eve experience did not meet your expectations. Your feedback has been noted and will be reviewed at our forthcoming Christmas and New Year critique...More

Reviewed 2 weeks ago

We booked here to spend New Years Eve and the next day. We had a privelege room which was quiet, a reasonable size and comfortable. The Dinner dance for New Years Eve was good the food was nice quality and well prepared. The disco covered...More

Thank willowSwUk
Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 2 weeks ago

Dear WillowSwUk, Thank you for your great review of our hotel, we are delighted you enjoyed your experience with us. Your feedback will be passed to the team who I am sure will be encouraged by it. We all look forward to welcoming you back...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 96 - USD 184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 96 - USD 184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (197)
Room & Suite (103)
Dining (31)
Pool & Beach (2)
Hotel & Grounds (177)
Bathroom (33)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
beachbum5597
1 December 2017|
AnswerShow all 3 answers
Response from Nicholas C | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Gerry B
13 November 2017|
Answer
Response from Nicholas C | Property representative |
Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
1
Vote
William T
21 October 2017|
AnswerShow all 3 answers
Response from Nicholas C | Property representative |
Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
0
Votes
Room Tips
"Book direct and get a better room than using booking sites"
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"Previlige Room 145, really quiet."
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"Privilege rooms have bath robessoft drinks so nice to have"
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"Choose i higher floor room always a good idea for peace and quiet."
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