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The Headland Hotel & Spa

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Fistral Beach, Newquay TR7 1EW England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2098)
360
Panoramas (3)
Room & Suite (295)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 24/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 24/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 40 hotels in Newquay
Location
Cleanliness
Service
Value
Stylish, elegant, and beautifully unique The Headland Hotel & Spa is a luxury five-star hotel in Newquay, Cornwall with private self-catering cottages set upon an iconic clifftop overlooking Fistral Beach. Offering the perfect blend of discreet English ambience and decadent hospitality, we take pride in our individually designed luxury hotel rooms and suites, rosette-worthy dining in our Samphire and Terrace restaurants and award-winning pampering in the five-bubble awarded Headland Spa. We are very excited to introduce you to The Aqua Club, our new £10 million swimming and wellness space. The Aqua Club completes the five-star Headland experience with six pools, a Mediterranean-inspired restaurant, and a sun terrace overlooking the Atlantic Ocean. Welcome to one of the most personal spa hotels in Cornwall.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Babysitting
Children's playground
Electric vehicle charging station
Paid private parking nearby
Parking
Wifi
Hot bath
Pool with view
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
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Room features
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, Russian, Spanish, German and 3 more
5521Reviews54Q+A100Room tips
Traveller rating
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Popular mentions
Emily L wrote a review 25 Oct
1 contribution2 helpful votes
We booked to stay for 2 nights in a Fistral hybrid suite. Room was nice and spacious for the 3 of us. A couple of the pillows were like rocks though and there’s no turn down service. On arrival we headed into the terrace to get some food. The atmosphere wasn’t great however it was gone 3pm so most people were having afternoon tea. I ordered the pumpkin salad which had the GF symbol next to it. I am not celiac but I am gluten intolerant. When the food arrived I had a couple of spoonfuls only to realise that it was not GF as it appeared to have couscous or some other type of grain mixed within. When I asked the waitress she wasn’t sure so she took it away to check. On return she said it did have gluten and that I never mentioned to the waiter that I couldn’t have gluten. The symbol implied GF so I am not sure why I should have to state an intolerance when in general the sign is there to let you know that it’s ok. I was then told to pick something else off the menu. I picked the burger with a GF bun and was then informed they’re would be a 25 minute wait. So I sat and watched both my husband and daughter finish theirs. When my husband went to sign the receipt they had charged us for both the salad & burger. In my opinion we shouldn’t have been charged for my meal at all. The aqua centre is very impressive and define geared towards a relaxing couples weekend away. Slightly disappointing that children are restricted to 3 of the pools 2 of which are very small. Today on our last day I asked for GF toast with poached eggs after about 5 mins I am told that they have run out of GF bread. My husband waited over half an hour for a mushroom omelette without cheese which then turned up and had cheese in it. Overall the stay was not what we had hoped. Staff are inexperienced, not very friendly & don’t go out of their way to make it a special stay. As the subject states this is really a 4* and not a 5* hotel. Unlikely to recommend or return ourselves.
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Date of stay: October 2021Trip type: Travelled with family
2 Helpful votes
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Binny B wrote a review 25 Oct
Swindon, United Kingdom64 contributions57 helpful votes
Had the best welcome from Sarah, Concierge & Giselle, Reception. We've stayed at the Headland a few times before however not visited since the new spa was added. Sarah took us for a quick tour. She was so friendly it was like being with an old friend. We loved spending time in the Aqua club. It was so refreshing especially the bubble seats & the outside Jacuzzi. We left there so chilled. Our room was really comfy & had everything we needed. Breakfast was amazing with a huge range to chose from. The service was fantastic , so friendly. As always we felt we didn't have long enough at the Headland. Especially as we had the most gorgeous weather & we were looked after so beautifully. Hopefully we'll be back soon for a longer stay.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded yesterday
Thank you very much for your superb review. It is really good to see that you felt so at home at The Headland, which is exactly how we like our guests to feel. I am glad that you enjoyed your time in our fabulous Aqua Club and that it made you so relaxed. It is also lovely to know that you liked your room and breakfast so much. Thank you, too, for praising our wonderful staff so highly. We look forward to welcoming you back to The Headland often in the future. Kindest regards Wyn
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WozzonWorld wrote a review 23 Oct
Newquay, United Kingdom3 contributions
My wife and I had an incredible experience at the new Aqua Club. We couldn’t have asked for more. The staff were welcoming and made us feel completely at ease and relaxed from the moment we walked through the door. Each pool offered its own unique experience; there is certainly something here for everyone to enjoy. Whilst being busy, it didn’t feel overcrowded. Staff also subtly ensured people rotated out of pools were they to be in for too long and children were kept to the appropriate areas. Although we are local to Newquay, we felt like we were on holiday for the afternoon, with staff delivering drinks to wherever we were relaxing at the time. Headland, you definitely delivered. We will be back!
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 3 days ago
Thank you so much for this wonderful feedback! I am delighted to see that you and your wife enjoyed your experience so much in our lovely new Aqua Club. We really appreciate your very kind comments and hope that you will come back often to relax in the club and to enjoy everything The Headland has to offer. Kindest regards Wyn
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Hannah J wrote a review 21 Oct
Coalville, United Kingdom1 contribution1 helpful vote
I booked the one of the sea view cottages as a PLAN B due to Coronavirus for my husbands 30th and I can honestly say our stay was incredible. On arrival we couldn't have been made to feel more special, we got access to the facilities before check in, they offered to look after our luggage for us, asked if we would like newspapers daily and a wake up call! The facilities are absolutely breathtaking and are 5*, we hadn't been away in over 2 years and we both felt a little emotional at how perfect everything was and how we were made to feel so well looked after by every member of staff. Having two completely luxurious spas on site was heavenly, it was refreshing that one was adults only for a peaceful evening after a long day. Our sea view cottage was very cosy and spotless with the best view we have ever experienced on holiday, our cottage looked right over Fistral beach which was very special. My husband had a Birthday card from the hotel, a box of clotted cream fudge with a headland balloon attached, chocolates, bottle of wine in the fridge and rose petals and swan towels on the bed, just a huge amount of little touches and details that meant the world to both of us. Breakfast was the best we have both ever had, the amount of choice is actually unbelievable, you can also request eggs benedict, omelets and even pancakes. I could say a lot more but the word count is not allowing me, so a huge thank you to everyone at The Headland Hotel and Spa!!
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Date of stay: October 2021
1 Helpful vote
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Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 6 days ago
Dear Hannah I am truly delighted to see how much you and your husband enjoyed your stay in one of our beautiful cottages. It is also really good to see that his 30th was such a happy and special occasion. Thank you so much for praising our staff and their friendly service so highly- much appreciated. It is a joy to read how much you enjoyed our breakfasts and all the little touches you mention. We feel it was a pleasure to have you here and we hope you will become regular guests. There will always be a warm Headland welcome waiting for you here. Kindest regards Wyn
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Happysnapper50 wrote a review 18 Oct
Leeds, United Kingdom212 contributions122 helpful votes
+1
We try and visit the Headland every year, as we enjoy the views and pay the high cost of around £350 per night inc breakfast for an ocean view room. This time we had a turret room. The room is tastefully decorated with a great view of the ocean. It had a large en suite bathroom which was not up to the 5 star standard. Tiles were dirty in the shower, with no where to put your soap/shampoo while showering, apart from a filthy hinge on the tiles where they may once have been a shelf, so they went on the floor. It generally needs a deep clean. There are two sinks I used the right one and turned the cold tap on to do my teeth and was surprised to find the right hand tap was the hot one, nearly scalded myself, my wife used the other bowl which is as it should be with cold water on the right, just weird! There was a box of tissues in the bathroom with just two tissues in it these were replaced the next day by another 2 tissues to make it look full again weird, and a sign of cost cutting. The toilet was also old and in need of replacement. WIFI is a joke in our room kept dropping out, asked reception to sort it out and they said they would get their IT guy to get in touch, he never did. So the Hotel doesn't have all wifi coverage as advertised. We went downstairs for a drink on the terrace and ordered from the bar on our way out, the drinks were delivered promptly and I asked the waitress if we could get food shortly as were planned to eat in the terrace restaurant, yes no problem she said. So at around 4-25pm we said can we have a table please? NO the kitchen is closed...What??? so decided to go in the lounge and order a club sandwich or something as we have done in the past, again NO you cant have anything till the Samphire restaurant opens at 6pm. So despite the signs at the gateway to the hotel saying all day food it actually does not do all day food. Also empty glasses left around and used tissues used to wipe tables. So we went off site and were glad we did. Next day went down for breakfast, ordered a coffee and a tea, my coffee arrived luke warm, I noticed there was some small Flora margarine packets on the table, I asked for butter and the astonishing response was we don't have any butter...WHAT??????? 5 star establishment this, it was the talk of the dining room! I got some bits from the buffet breakfast which consisted of a sausage difficult to cut as it was so hard and bacon you could tile a roof with just plain awful, asked for a refund and got it and cancelled any future days breakfast there. Had breakfast at the Fistral beach cafe which was superb, and yes they had butter,suggest the Headland staff go there and see how it's done. In conclusion we didn't spend much time at all in the Hotel as the service was poor, food poor and cleanliness poor. Sorry we wont be back, a real shame as we have been coming for several years and spent several thousand pounds there. It's a 5 star hotel as they keep reminding you, actually nearer a 3 star, No doubt the hotel will blame staff shortages and Covid, if so tell everyone the issues and reduce your prices.
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Date of stay: October 2021
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4 Helpful votes
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Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 6 days ago
Thank you for your feedback. Our turret rooms are totally unique and have magnificent ocean views. I am glad that you found yours tastefully decorated, however, I do sincerely apologise for your bathroom not being presented at our usual standard. We have now had it deep cleaned and thank you for bringing this to our attention. I am very sorry to see how little you found to enjoy here, especially as a former regular guest. Wifi is perfect in most rooms in the hotel, but it can be temperamental high up in the turrets. I am sorry for any inconvenience this caused you. There would have been a welcome letter in your room explaining the opening and closing times for each restaurant. At the time of your stay the Terrace closed at 4.30 p.m. So, again , I am sorry if you did not realise this. We are now serving evening meals there once again. We use blue paper cleaning rolls to wipe down surfaces with anti bacterial spray as this is more hygienic than using cloths. With regard to our temporary shortage of butter, this was due to delivery issues beyond our control. It is a well publicised national problem at the moment. I am glad that the cafe you visited had butter at the time, but it could be that they have not had the same drain on their stocks as a large fully booked hotel with demands for butter at breakfast, lunch and dinner. We regret that you do not intend to return to The Headland, but we send you every good wish for the future. Kind regards Wyn Pheby
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PRICE RANGE
USD 187 - USD 334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
headland hotel newquay
LOCATION
United KingdomEnglandCornwallNewquay
NUMBER OF ROOMS
91
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Frequently Asked Questions about The Headland Hotel & Spa
Which popular attractions are close to The Headland Hotel & Spa?
Nearby attractions include Whiskers (1.1 km), Lighthouse Cinema @ Newquay (1.0 km), and Towan Beach (1.1 km).
What are some of the property amenities at The Headland Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at The Headland Hotel & Spa?
Top room amenities include a flat screen TV, a refrigerator, and a seating area.
What food & drink options are available at The Headland Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Headland Hotel & Spa?
Yes, free parking and paid private parking nearby are available to guests.
What are some restaurants close to The Headland Hotel & Spa?
Conveniently located restaurants include Toast Tapas & Bar, The Fish House - Fistral, and Kook.
Are there opportunities to exercise at The Headland Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are pets allowed at The Headland Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Headland Hotel & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Headland Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, German, Russian, Polish, Lithuanian, and Latvian.
Are there any historical sites close to The Headland Hotel & Spa?
Many travellers enjoy visiting Trerice (5.6 km), The Huers Hut (0.6 km), and Holywell to Crantock circular walk (4.1 km).