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Merchants Manor

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#14 of 25 Hotels in Falmouth
Certificate of Excellence
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1 room 2 adults 0 children
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Merchants Manor
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498 Reviews from our TripAdvisor Community

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Showing 481: English reviews
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London, United Kingdom
Reviewed yesterday NEW

​Extremely bad customer service, unhygienic horrible rooms- our bed had pubic hairs in and on the bed on our arrival and stains on the quilt and furniture, awful staff, small lacking menu. We stayed over New Year and I would never recommend it​. We had to leave four days early after one night. And they had the audacity to take...

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Thank Grace G
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

This hotel was a string of disappointments from the beginning. The hotel website is extremely misleading - the only parts that have been properly refurbished are the communal ones (restaurant, bar, pool area). We booked the old master suite (for £250 in low season!!) expecting pure luxury and 4 star spa experience. I can honestly say it was the worst...

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1Thank lizzieclaireisabella
London, United Kingdom
Reviewed 5 days ago NEWvia mobile

The hotel looked like most of the others, a big Falmouth period house. Never tell a book by its cover, once inside it was a different story, exuding luxurious cosiness. We sadly only stayed one night and unfortunately had dinner booked elsewhere by friends so cannot comment on the restaurant dinner. Although having enjoyed the perfect breakfast in the restaurant...

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Thank MartinHandy
Camborne, United Kingdom
Reviewed 5 days ago NEW

Booked in for a night as a birthday treat for my wife, we was given a suite with a jacuzzi bath, the room was dated, but it was clean with wonderful views...we could not quite understand how we could use the shower, but with that large bath who cares? anyway we went down to their gym and pool...the gym was...

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Thank Camborneman
Reviewed 1 week ago via mobile

Very disappointed with the lack of changing rooms,one being out of order. lack of lockers, with most not able to lock. not very clean. Even though there was a young chap meant to be cleaning. Very over crowded in the pool. Won't be going back.

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1Thank Dene C
Cornwall, United Kingdom
Reviewed 1 week ago

Different room from the one we booked. We were put in the 'honeymoon suite' something from the 1980's really needed decorating old jacuzzi sunken bath in room with broken drainage holes which were hazardous., thick layer of dust on top of the four poster easily visible from the raised bath area!. Unhelpful staff, awful food the waiters did not even...

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2Thank kimmclelland1
Sussex
Reviewed 2 weeks ago via mobile

I cannot recommend Merchants Manor highly enough! I was fortunate enough to win a one-night spa break in a competition and how lucky I was to find this beautiful place! As my Mum and I were travelling from Sussex, we decided to book an additional three nights and I'm so glad we did. From the moment we arrived we were...

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1Thank CarinaTalmey
Punta del Este, Uruguay
Reviewed 2 weeks ago

We had a really enjoyable and relaxing stay at Merchants Manor this weekend. Really really good food, lovely helpful staff but there was a down side to our stay. Our room - A bit disappointing to be honest. Dated but comfortable. We had chance to speak to the General Manger direct and he understood our concerns. He informed us that...

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1Thank R D
Cadgwith, United Kingdom
Reviewed 3 weeks ago via mobile

The four of us went to Merchants Manor for a Sunday night bed, breakfast and evening meal deal. It was fantastic value £80 per couple. I had some misgiving as I could not believe it could be so cheap and be of a good quality. But it was fantastic. We had lovely double rooms in the newer part of the...

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1Thank CornishJane
Brock_GM_Merchants_M, General Manager at Merchants Manor, responded to this review

Hello Cornish Jane, To say we are pleased with your review would be an understatement. More than happy about the review we are happy that you enjoyed your visit. Sounds like we will see you again and we look forward to your next visits. Take care, Brock - gm@merchantsmanor.com GM

Pattaya, Thailand
Reviewed 3 weeks ago

A Facebook advert tempted me to try the Sunday Lunch special and I was pleasantly surprised. Good food (only criticism was that the starter was tiny) but the roast beef was excellent with plenty of freshly cooked veg. Attentive polite staff.

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1Thank SuzieW1
Brock_GM_Merchants_M, General Manager at Merchants Manor, responded to this review

Dear Suzie, I am so pleased you took the time to write a review. I am also so happy you enjoyed your meal and our service. We look forward to seeing you again soon. Take care, Brock - gm@merchantsmanor.com GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
Imagine your perfect holiday - a privately run Cornish Hotel, with far reaching views across the stunning Falmouth bay, South Cornwall. The Merchants Manor is unpretentious and yet wonderfully individual and provides the perfect base from which to explore the Cornish Riviera. Merchants Manor offers friendly and professional service and the kind of efficiency you would expect from a luxury Falmouth Hotel. Whoever you are or whatever you're looking for, whether that is a family holiday, a hotel perfect for Weddings in Cornwall, Merchants Manor is just fitting for all your needs. Come and enjoy attractive accommodation, good food and service reminiscent of a bygone era. ... more   less 

Additional Information about Merchants Manor

Address: Western Terrace, Falmouth TR11 4QJ, England (Formerly Green Lawns)
Region: United Kingdom > England > Cornwall > Falmouth
Price Range: $168 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Merchants Manor 3*
Number of rooms: 39
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Also Known As:
Green Lawns Falmouth
Green Lawns Hotel Falmouth
Merchants Manor Falmouth, Cornwall
Hotel Style:
#5 Family Hotel in Falmouth
#6 Romantic Hotel in Falmouth
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Questions & Answers

Here's what travellers have asked, with answers from Merchants Manor staff and other travellers.
2 questions
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Questions? Get answers from Merchants Manor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed room 3....5 star!”
  • Room 3
 of 5 bubbles Camborneman, 19 Feb 2017 | Read review
“Maybe avoid rooms directly opposite the pool area as can be a bit noisy in the morning.”
 of 5 bubbles nbuckley2016, 23 Jan 2017 | Read review
“It appears to be somewhat of a lottery.”
 of 5 bubbles andews2014, 3 Jan 2017 | Read review
“Having stayed in both the New Master and Old Master rooms we prefer the Old Master. Smaller but more character.”
 of 5 bubbles trevora564, 28 Dec 2016 | Read review
“Not sure if there is lifts”
 of 5 bubbles mandy6247, 18 Oct 2016 | Read review
5 of 5