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The Saddle Inn

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The Saddle Inn
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203 Reviews from our TripAdvisor Community

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Showing 199: English reviews
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Reviewed 4 days ago NEWvia mobile

From the moment we stepped inside we were welcomed like family members. Nothing was too much trouble, the staff were extremely helpful and friendly. Leigh and Rebecca were wonderful. The pub has a great relaxed comfy atmosphere but by no means boring, Circus Freak rock band on sat 18th March proved that. They were brilliant!! The food was good and...

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Helpful?
Thank Mandy T
thesaddleinnchester, General Manager at The Saddle Inn, responded to this review

Dear Mandy & Nige, Wow what a great review, thank you so much for your kind words. It means such a lot to us having been here such a short time. So glad you enjoyed your stay and the band, they were brilliant and will definitely be playing here again soon. Please do not hesitate to contact us for your...

Denver, Colorado
Reviewed 1 week ago

Pros: Location is awesome, close to everything. the manager(?) who checked us in and served breakfast was very nice and helpful. large room (we had two twins and a double) for a family, room was clean, breakfast was nice and included. The pub was also nice for a drink and chat. Cons: the bathroom was very moldy and not the...

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Helpful?
Thank val080
thesaddleinnchester, General Manager at The Saddle Inn, responded to this review

Dear Val. Thank you for your review. Its always good to read guest feedback to help us improve our offering to residents and customers alike. We are ideally located for the city centre and as you say parking is very close by. Thank you for highlighting the bathrooms, since taking over 3 weeks ago this has been a concern for...

Reviewed 1 week ago

Stayed here as a couple a few times, always enjoyed it. Stayed Friday 17 March to find it was under new management. All staff are warm and friendly. Really good vibe, karaoke on the Friday with some excellent singers, Saturdays are now going to have live bands on.. great to have something different on offer in chester. Will definitely be...

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Helpful?
Thank Nicky B
thesaddleinnchester, General Manager at The Saddle Inn, responded to this review

Dear Nicky, Thank you for taking time to write your review. Its great to hear that you enjoyed the new entertainment we have started at The Saddle and look forward to hosting you again soon. Please do not hesitate to contact us directly for your next stay in our beautiful city. Kind regards Leigh

Rhosgoch
Reviewed 2 weeks ago via mobile

We booked the family room for a girly night out in Chester and what a great find. The room was big enough and very comfortable for all 4 of us plus all the makeup and clothes we had. Nothing was to much trouble for the staff and as it was a Friday night they had karaoke, after we sang a...

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Helpful?
Thank Mair H
thesaddleinnchester, General Manager at The Saddle Inn, responded to this review

Dear ladies, thank you for taking time to write such a lovely review. It was a pleasure to host you at The Saddle Inn and we are glad you enjoyed your stay with us. I will pass your comments on to all the staff and we look forward to seeing you again soon. Kind regards Leigh

llandudno
Reviewed 2 weeks ago via mobile

What an absolute fantastic place to stay. Great room, location, and most of all atmosphere. Karaoke was on the night we stayed, wanted to stay an extra night for the live music but unfortunately they were fully book. Rebecca & Leigh aswell as all other staff we saw made me and my partner feel very welcome. We go to Chester...

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Helpful?
1Thank kate240481
thesaddleinnchester, General Manager at The Saddle Inn, responded to this review

Dear Kate, Thank you for writing your review. It was great to spend time with you both and we are so glad you enjoyed our Karaoke night. Please do not hesitate to contact us directly for your next visit and hopefully you can stay for more than one night. Please follow us on Twitter or Facebook to see all the...

Manchester, United Kingdom
Reviewed 3 weeks ago via mobile

4 family members age ranging from 18-73 stayed in a 4 bedded family room for 1 night. We were given a very warm welcome and instantly felt really comfortable. We were helped to our room and given lots of really helpful information. The room was really spacious, comfortable and clean. It had all the facilities we needed including plenty of...

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Helpful?
Thank rhial30
thesaddleinnchester, General Manager at The Saddle Inn, responded to this review

Dear Guest, Thank you for taking time to write such a detailed review. It's lovely to read that all age groups enjoyed the entertainment that we provide and I will pass on your comments to chef regarding his breakfast. We are in an ideal location for City centre shopping and if your require us to make any dining arrangements for...

Chester, United Kingdom
Reviewed 3 weeks ago via mobile

Me and my partner had arrange for a engagement party for April time, it was stated that 60 people were required in order for them to close the pub and make it a private event. We agreed and paid for 3 rooms for family to stay and paid a deposit for a buffet for 70 people. I had said We...

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1Thank Claire J
Cheltenham, United Kingdom
Reviewed 3 weeks ago

I went to Chester for my husbands birthday The Saddle Inn was agree at place to stay rooms had it all no complaints to say the breakfast was superb staff we had were so polite and friendly and helpful.There was so much to do but we didn't get to do all of it so that's an excuse to come back...

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Helpful?
1Thank amanda t
thesaddleinnchester, General Manager at The Saddle Inn, responded to this review

Dear Amanda, Thank you for writing a review for The Saddle Inn. It's lovely to read that the staff were polite and friendly, I will certainly pass your comments onto them. Chef will be happy to know his breakfast was superb! Please do not hesitate to contact us for your next stay and we look forward to seeing you again...

Birmingham, United Kingdom
Reviewed 4 weeks ago via mobile

My boyfriend and I came here for Valentines day/out anniversary pre visit to Chester zoo the next day. The staff were lovely, both who worked the evening and the morning ( didn't get names) asked if we needed help with bags and asked how the night was etc etc The room was overall ok, the bedding was clean and comfortable...

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Helpful?
Thank ParisChante
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Thank you so much for leaving us an honest assessment of your stay with us. I'm glad that you found our staff lovely, as we all try our best to be as helpful as possible. I apologise if the map for parking wasn't of use to you. Usually with any direct bookings, we send out all the info a guest...

Birmingham
Reviewed 14 February 2017 via mobile

Stayed here for one night. Chose the saddle inn as was close to city centre and good value. Staff are incredibly friendly and helpful. Room was clean and tidy if a little dated. Bed was comfortable. Only criticism would be the bathroom was very old and really needed gutting and refitting. However would be more than happy to stay again...

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Helpful?
Thank james400
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Thank you for a very fair review. We know there are area's to improve on in our business, and we are honestly trying our best to get things done quicker. The bathroom you mentioned is one that irks me, and I have mentioned it to the powers that be, so fingers crossed we can improve it quickly. Once again it...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Official Description (provided by the hotel)
The Saddle Inn is located close to the amenities of the city centre and the racecourse and are ideally situated for you to enjoy a fun-filled weekend stay or a relaxing drink or meal with friends and family. The public areas on the ground floor have undergone a complete refurbishment offering our customers a stylish and welcoming environment. A newly designed bar area is sure to impress offering a wide range of draught beers, cask ales, spirits, wines and cocktails. The newly appointed dining area offers a range of home cooked food including light bites, pub classics and a traditional Sunday Roast offering. You can also relax in our lounge area and enjoy a coffee or speciality tea and make use of the free wifi. (Please check with us for our food opening times) The Saddle Inn, newly established in 2014 is in a fantastic central location that enables our guests to truly immerse themselves in the city's thriving cultural landscape. The Saddle Inn is a large historical building which is located near the Roman amphitheatre. We are situated next to the museum and also within walking distance of the race course and shops. All our rooms come with comfortable en-suite or private facilities including: Tea & coffee making facilities, TV with freeview, ironing facilities available by request, hair-dryer by request, fresh towels, complimentary toiletries and free WiFi internet access in the public areas on the ground floor. We are also available for private dining and private functions please contact us for details to make your celebration a special one. ... more   less 

Additional Information about The Saddle Inn

Address: 21 Grosvenor Street, Chester CH1 2DD, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: $79 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Saddle Inn 3*
Number of rooms: 9
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Also Known As:
Chester Bells Hotel Chester
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Questions & Answers

Here's what travellers have asked, with answers from The Saddle Inn staff and other travellers.
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North West England, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 2 first floor accommodate up to 4 people”
 of 5 bubbles 826joannes, 12 Dec 2016 | Read review
“Probably at the rear - mine was no 3.”
 of 5 bubbles Greeklover20, 28 Nov 2016 | Read review
“Room 8 was very spacious”
 of 5 bubbles phoebej240, 18 Nov 2016 | Read review
“Full English breakfast included with room 8”
 of 5 bubbles motormatic, 1 Nov 2016 | Read review
“No lift stairs narrow so able bodied only ! Lovely comfortable pleasant hotel”
 of 5 bubbles eadie2016, 24 Sep 2016 | Read review
5 of 5