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Crowne Plaza Chester

Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Chester Rows
    0.2 km
  • 4 star hotel
  • Pool
Reviewed 23 May 2015
Extremely pleasant visit
We had booked a three night stay beginning on a Saturday. The... more
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1,506 Reviews from our TripAdvisor Community

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Showing 1,474: English reviews
England
Reviewed 23 May 2015

We had booked a three night stay beginning on a Saturday. The hotel car park was full but there was no problem parking close by. The post code for the hotel sent us to the correct area for reception and parking which was very helpful. There were no upgrades available for that night as they were fully booked (often so...

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Helpful?
Thank pickyfromYorkshire
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest I am delighted that you enjoyed your stay with us and we would love to welcome you back next time you visit Chester. Kind regards Peter Gregory Operations Manager

Northampton, United Kingdom
Reviewed 23 May 2015

Very impressed with this hotel and the service right from the time we arrived. Upon arrival the reception staff greeted us and made us feel very welcome. Comfortable, spacious and quiet room. Really good quality food and nothing too much trouble.

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Helpful?
Thank Sharon F
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review our hotel. I am glad that you had a pleasent time during your recent stay with us and I look forward to welcoming you back again soon Kind regards Peter Gregory Operations Manager

London, United Kingdom
Reviewed 22 May 2015

Often I would only think to say something if I was unhappy with an experience but the service, staff and room were so lovely here I've decided to make my first review! The room was very nice especially for the great value price we paid. It was very clean with wifi, Sky TV and a range of complementary toiletries. The...

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Helpful?
1Thank Lucy T
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to reveiw the Crowne Plaza, We certainly appreciate your comments and we hope that you will be able to visit us again soon. Kind regards Peter Gregory Operations Manager

Leicester, United Kingdom
Reviewed 22 May 2015 via mobile

Booked this hotel with a friend as a spa package! It was fantastic! Treatments where amazing, staff couldn't be more helpful and the hotel was beautiful. Will definitely go again! The restaurant was really nice. Food was delicious and reasonably priced for the quality. Only downside was the parking.

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Helpful?
Thank Lorraine B
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your reveiw of the Crowne Plaza Hotel. My team and I are delighted that we were able to help you have a relaxing weekend. We look forward to seeing you again soon. Kind regards Peter Gregory Operations Manager

London, United Kingdom
Reviewed 20 May 2015

1 nights stay while visiting family. Car Parking was great onsite and it goes on your account and you pay when you leave, which is great you don't have to worry about finding the correct money and at £7.50 for 24 hours that's really good price bearing in mind its right in the middle of the city centre. The room...

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Helpful?
Thank Emz723
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your lovely review. It sounds like you and your family had a fabulous stay with us, and I will be glad to share your nice feedback with my team. Looking forward to see you again soon, Kind regards, Peter Gregory Operations Manager

London, United Kingdom
Reviewed 20 May 2015

I stayed at the Crowne Plaza pretty much 4 night a week from Aug'14 to May'15 and must say I was surprised, presently surprised! Lets face it, it is not the prettiest hotel, the room are OK (dated) and Chester is never going to entice you out every night so you can be sure that the menu also got a...

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Thank OrangeThoughts
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Wow, let me take this opportunity to firstly thank you for continued loyalty for such a long period of time. I would like to think that our consistently high standards are the reason that you keep returning to us. It's always valuable to have feedback from someone who spends so much time in our hotel and I assure...

Shipley, United Kingdom
Reviewed 17 May 2015 via mobile

Great location with car parking on site. We booked for two nights and included breakfast. The bedroom was lovely with a huge comfortable bed. Shame housekeeping failed to notice the holes in the pillow case and the wash basin which needed un blocking. Breakfast was great with lots of choice however the service delivery was poor. The restaurant manager appeared...

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Helpful?
Thank Yogirich
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for posting a review here. I'm happy to see that you particularly enjoyed the leisure club and our Crowne Spa. Your critical comments and observations have certainly been taken onboard and will be cascaded to the relevant departments and team members. I hope you will return again soon and give us the opportunity to prove we...

Barnsley, United Kingdom
Reviewed 17 May 2015

Just finished our 2 night stay here....our room was lovely..super king sized bed which was incredibly comfortable and in a quieter room too..cannot fault. Hotel was very well placed for the city being just a few minutes walk away to the centre...reception staff very knowledgeable and helpful. Regarding appearance the communal areas were all tidy and the style of the...

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Thank Nowthenleepy
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your taking the time to review your stay with us. I appreciate that throughout your stay you have taken advantage of most of our facilities and apart from your breakfast experience they did not disappoint you. Addressing that issue, I will have a discussion with our Food and Beverage Team and the departmental manager to...

Wirral
Reviewed 17 May 2015

After checking the hotel website to see if they served lunches, we decided to book a lunch date in July, an important date after our wedding. Not only would we book lunch that day but we would book a room for the night. So we decided to go and sample the food... before booking. Impressed with the look of the...

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Helpful?
Thank rider2713
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your comments and feedback. I am sorry you have not had the greatest experience in our bar and restaurant, and it appears there was a series of communication errors with your enquiry. I am currently investigating with my food and beverage team what went wrong to avoid situations like this in the future. If you...

Bristol, United Kingdom
Reviewed 15 May 2015

Lots of noise from adjacent rooms and corridors, poor sound insulation. You could actually hear snoring from adjacent room and even someone going to the toilet ! The reception staff were impersonal , not even bothering to ask if I had a nice stay . Parking was expensive .Fridge in room not even working. Heating not on but still clanging...

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Helpful?
Thank bristol29
gm_cpchester, Front Office Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Firstly thank you for taking the time to review your stay with us, It's great to hear that you found the room service team pleasant. It's disappointing to hear that the rest of your stay certainly didn't meet the high expectations that we strive for at Crowne Plaza Chester. I have investigated the issues you have outlined in...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $156 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
11 questions
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Leigh, United Kingdom

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Well placed mid-price hotel”
 of 5 bubbles 777cathyd, 15 Jan 2017 | Read review
“Pay the extra and upgrade to executive room”
 of 5 bubbles colemen, 15 Jan 2017 | Read review
“They have quiet rooms on higher floors. We were on floor 3 and it was fine”
 of 5 bubbles 473cathp, 7 Jan 2017 | Read review
“Be careful when booking this hotel. If you book an Advanced purchase room, it is impossible to get any type or refund.”
 of 5 bubbles T9721KDjoed, 4 Jan 2017 | Read review
“3rd &4th floors for club”
 of 5 bubbles BarbieAKAJudith, 27 Dec 2016 | Read review
5 of 5