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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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1 room 2 adults 0 children
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Crowne Plaza Chester
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1,535 Reviews from our TripAdvisor Community

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Showing 1,503: English reviews
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Reviewed yesterday NEWvia mobile

Superb service !!! This place drives customer service to another level. Excellent and super fast checkin and checkout (not the standard in the U.K.) Staff goes the extra mile to provide 100% customer satisfaction being it the extra bottle of complementary water on the room or lending a phone charger adapter to charge the phone. Very well done Only drawback...

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Thank equilibrium_go
Birmingham, United Kingdom
Reviewed 3 days ago NEW

This hotel ticked all the boxes for our road trip to Chester. Upon arrival, you will have access to the hotel car park on the upper level which is safe and practical. You can even leave it there the next day while you explore the town (Be warned though, you have to pay £10 on departure and this was just...

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Thank Gazza346
Doncaster, United Kingdom
Reviewed 3 days ago NEW

Another enjoyable stay, this time with two kiddiwinks in tow. The parking scenario has changed a little but it's still a good hotel staffed by nice people. We found it ideal for our visit to Chester Zoo and the reception organised the tickets at a cheaper rate than we would have otherwise paid, so much appreciated!

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Thank Dogwipebeno
Reviewed 3 days ago NEWvia mobile

Had a nice weekend at this well built hotel in the city of Chester. Surrounded by bars clubs shops markets you couldn't ask for more!! The hotel itself was amazing. Staff 5* Restaurants 5* Swimming pool plus pool attendant staff 5* plus Rooms 5* as got upgraded. Thank you crown plaza weekend break was 5* plus, would recommend to all...

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Thank Gavin F
Burton upon Trent, United Kingdom
Reviewed 6 days ago NEWvia mobile

Just had the best weekend away for my mums 70th birthday . Staff absolutely lovely... Especially Dan on bar he had the best sense of humour and made us feel so special and welcome. Food excellent and spa really relaxing.. Rooms clean and comfortable . All in all a bloody good weekend !!!

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2Thank TOOKEY520
Reviewed 6 days ago NEW

Fantastic location to city centre, walking distance to the shops and the hotel has its own car park. This is our second stay at the hotel, we find it relaxing, the staff are friendly and very helpful. The rooms are comfortable, we had interconnecting rooms which was great for our teenage son. As stated in another review the view on...

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Thank Deborah B
Reviewed 6 days ago NEWvia mobile

Came here via train on 16-2-17 - 18-2-17 Arrived to the hotel went to reception to cheakin had booked a twin room. Go to the room that reception had allocated and it was a double back down to reception got advised of a wait to cheakin to a twin so left our luggage with reception and went to the bar...

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Thank Hayley1994
Derby, United Kingdom
Reviewed 1 week ago

Staff without exception very good. Was told room was designated quiet, it overlooked the dual carriageway which runs down one side of the building! Room overdue an update a little old fashioned and starting to show age, sockets still in the skirting board, but v. Clean. Had trouble getting room cool enough to sleep properly, but I seem to be...

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Thank BarbaraK10UK
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest. Thankyou for taking the time to review your stay with us in Chester. It was pleasing to read you enjoyed your stay. We will use your feedback to help improve our services to guests in the future, but Its pleasing to read you enjoyed your food with us & overall you enjoyed your stay. Thankyou for taking the...

Cheltenham, United Kingdom
Reviewed 1 week ago

We chose to stay at the Crowne Plaza in Chester because of its excellent central location, which enabled us to access all the city attractions on foot. The integral (charged) carpark was very convenient. From start to finish of our two-night stay, we were more than happy with the pleasant and welcoming service from every member of staff, in reception,...

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1Thank Rob C
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest. Thankyou for taking the time to review your stay with us in Chester. It was pleasing to read you enjoyed your stay. I will be sure to pass over your fantastic comments to the team. Thanks again for your kind feedback. Kind Regards Peter Gregory Operations Manager

North Wales
Reviewed 1 week ago

We live in Chester, so I cannot comment about the quality of the bedrooms. We got married in May 2016 and had a small, intimate family gathering after the service at the Crowne Plaza. Everything was organised by our excellent events manager, Laura, and our lunch was served in a small room, which was free of charge. The cost of...

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Thank Clynnog
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest. Thank you for taking the time to review your stay with us in Chester. It was pleasing to read you enjoyed your stay. We will use your feedback to help improve our services to guests in the future, and I am so pleased that you have had the opportunity to enjoy so many special occasions with us! I...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $148 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
14 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Stoke-on-Trent, United Kingdom
23 days ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the better, views are great! There are plenty of rooms so maybe say something if you're put in the disabled room.”
 of 5 bubbles Gazza346, 22 Feb 2017 | Read review
“As a Chester resident I cannot comment about the bedrooms but the public rooms are of a good quality.”
 of 5 bubbles Clynnog, 16 Feb 2017 | Read review
“the rooms on the race course side have the best views”
 of 5 bubbles caravan3838, 11 Feb 2017 | Read review
“Rooms 136. & 137 no noise at all,”
 of 5 bubbles 374DavidW, 28 Jan 2017 | Read review
“Well placed mid-price hotel”
 of 5 bubbles 777cathyd, 15 Jan 2017 | Read review
5 of 5