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Mercure Chester Abbots Well Hotel

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Traveller (167)
Room & Suite (69)
Dining (15)
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Overview
  • Excellent24%
  • Very good36%
  • Average23%
  • Poor11%
  • Terrible6%
Travellers talk about
“park and ride”(189 reviews)
“privilege room”(16 reviews)
“health club”(31 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (1,697)
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All reviewspark and rideprivilege roomhealth clubleisure facilitiesevening mealbar pricesbreakfast was buffet stylecity centresteam roomcheshire oaksminute drivestayed here for two nightstea and coffeetwo night stayenjoyable stayweekend breakyogurt
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461 - 465 of 1,679 reviews
Reviewed 27 August 2016

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Review collected in partnership with Accorhotels.com
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 29 August 2016

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Reviewed 26 August 2016 via mobile

When you first arrive the hotel doesn't look too bad from the outside, however once you go through the reception doors this all changes. The hotel is totally dated and depressing! Supposedly clean towels were covered in stains. The swimming pool is filthy - mould...More

Thank emilyt2592
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 2 September 2016

Dear Emily, I was surprised and disappointed to read your review. As you will see this is not the kind of feedback we generally receive. I would be grateful if you would e-mail me directly on gm.mercurechester@jupiterhotels.co.uk so that I can understand your experience better...More

Reviewed 25 August 2016 via mobile

We stayed here for 5 nights last weekend as our son was getting married near by. All the staff are lovely and very friendly whether they be cleaning, reception or restaurant staff. The room was small and the only storage was a hook sticking out...More

Thank booker_donna
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 25 August 2016

Dear Donna, Thank you for taking the time to feedback to me following your recent stay. Thank you for your kind comments about the team and the food, I will ensure your positive feedback is passed on. I am very pleased to hear you will...More

Reviewed 23 August 2016

Two firsts: My first truly critical review of an Accor hotel, and secondly my first review whilst still in residence. The hotel is lovely. Loads of parking, a fitness club which I intended using tomorrow, nice bar and what looks to be a nice restaurant....More

Thank Jennifer B
Response from Eric S, General Manager at Mercure Chester Abbots Well HotelResponded 24 August 2016

Dear Jennifer B, Thank you for taking the time to tell us about your stay at the Mercure Chester Abbots Well Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies....More

Reviewed 23 August 2016

Hotel room and bathroom a good size and nice and clean, the hotel bar was good and the staff were accommodating as with the excellent breakfast, location was ideal with both bus access and reasonable priced taxi to and from the centre. Would use this...More

Thank Malcolm A
Response from Eric S, General Manager at Mercure Chester Abbots Well HotelResponded 24 August 2016

Dear Malcolm A, Thank you for taking the time to review us on TripAdvisor and I was pleased to read you enjoyed the hotel. It is always a pleasure to respond to nice feedback on the team and I will share your comments with the...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Multilingual Staff
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
USD 65 - USD 254 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Room types
Non-Smoking Rooms
Details
Price range
USD 65 - USD 254 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Room types
Non-Smoking Rooms
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Traveller (167)
Room & Suite (69)
Dining (15)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
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Lcm91xx
20 March 2018|
Answer
Response from kez482 | Reviewed this property |
Yes they do
0
Votes
linabelina
19 March 2018|
AnswerShow all 3 answers
Response from Tat30 | Reviewed this property |
Sorry I did not have treatments
0
Votes
Room Tips
"Book a classic double room as the normal double rooms are very small"
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"Ask for air conditioned room"
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"Best Views, Privilege Room,"
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"All good as they are quite"
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