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Mercure Chester Abbots Well Hotel

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Mercure Chester Abbots Well Hotel
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1,292 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Chester Abbots Well Hotel
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Showing 1,279: English reviews
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 August 2015 via mobile

The staff at the hotel were brilliant. Nice reception area and restaurant area. We stayed for one night in a family room, however it was too hot in the room even with the windows open. The hotel provided a fan, however this did little to cool the room, and it had to be turned off when we put our child... More 

Helpful?
2 Thank Aledwg
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Chester Abbots Well Hotel. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back... More 

Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 August 2015

We stayed 1 night en route for Holyhead ferry - quite satisfactory. A very long walk to our room at far end of several corridors. No lift, so help needed if you have heavy luggage, as we always do! No wardrobe in the room, just a clothes rail. Helpful staff, good buffet breakfast. When booking online the price dropped so... More 

Helpful?
Thank John G
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest We very much appreciate your comments regarding your stay at Mercure Chester Abbots Well Hotel. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. Regards Chris... More 

Wigan, United Kingdom
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 5 August 2015 via mobile

Stayed in a family room which was pretty basic but clean and the beds were comfy. Really liked the fact that you can get the bus from just a short walk down the road and get into Chester in roughly 20 minutes. The pool and Spa facilities were really nice a little dated but still enjoyable. The breakfast was lovely... More 

Helpful?
1 Thank stephanie b
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest Many thanks for your kind comments regarding your stay at the hotel. We do really appreciate the positive feedback as we strive to improve our services. Hopefully we will have the opportunity to welcome you back again soon. Regards Chris Hull More 

Middlesbrough, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2015

We booked to stay here for our family visit to the zoo. Great location, was a little disappointed with the room and we up graded. We had to pay the bumped up price with it being chester race weekend. The rooms are modern but tired. The walls in this hotel are made of paper, you could hear everything! I could... More 

Helpful?
1 Thank Becp30
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest Many thanks for your review on your stay at the hotel. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. Regards Chris Hull More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2015

We stayed at Abbots Well for 4 nights and I have some observations for potential guests, The hotel and its rooms look ok in the pictures but the reality is far below our expectations. The Hotel has two floors, we stayed on the upper floor, the flooring in the corridors to the rooms is soft and flimsy, the squeak bow... More 

Helpful?
1 Thank alwaystravelling302
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest Thank you for taking the time to tell us about your stay at the Mercure Chester Abbots Well Hotel, but I was very disappointed to hear that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. Regards Chris Hull More 

Pudsey, England, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 August 2015 via mobile

Very outdated and needs a refurb. TV is slower than windows 95 and very long menu before you get to even watch it. Rooms are warm but we did have air Con which made it cooler. Food at hotel is a bit pricey but harvesters just up the road and food is cheaper

Helpful?
Thank DarrenH515
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Chester Abbots Well Hotel At Mercure, we strive to provide a superior service experience for every guest and your comments is very important to us. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back... More 

Montreal
Level Contributor
403 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
Reviewed 3 August 2015

At first I was a little disappointed that we were so removed from Chester center, however there are lovely places to walk in the evenings (and run in the early morning) and that counts for a lot with me. The hotel facilities themselves were thoroughly good, no complaints from the room to the food service. In the evening, we discovered... More 

Helpful?
Thank 45DegreesNorth
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for your kind review on your stay at the hotel. I must agree that the hotel has some lovely walks along the canal and on a nice evening you can even walk to Chester. (It will take about 30mins). We do hope to welcome you back to the hotel soon. Kind Regards Chris Hull More 

Dilton Marsh, Wiltshire,
Level Contributor
84 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 August 2015

This was a 52nd Wedding Anniversary Trip . . . just to get-away. Now, the good bits . . . a standard Mercure chain, modern, clean hotel located about 5 minutes drive / 15 minutes by bus from Chester City centre, and situated in its own green park - ideal to let the kids let-off steam. The bed was quite... More 

Helpful?
1 Thank DeeMarshian
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Many thanks for your constructive review on your stay at the hotel. I can assure you that we have discussed your feedback and are currently working on some ways to rectify some of the problems you have encountered. I am also pleased that you found some aspects of the hotel positive and that the $60000 question on if... More 

Newbury, United Kingdom
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 July 2015

This was a Sunday night business trip. I arrived late evening after my satnav dumped me in the wrong place. A coach load of visitors arrived at the same time, but the check in staff were great - tour to one side of reception, I had my own check in help. The hotel doesn't win prizes for its external prettiness,... More 

Helpful?
Thank Chris W
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Many thanks for your constructive review on your stay at the hotel. I can assure you that we have discussed your feedback and are currently working on some ways to rectify some of the problems you have encountered. I am also pleased that you found some aspects of the hotel positive and that the $60000 question on if... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 

Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $100 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Reservation Options:
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Also Known As:
Ramada Chester
Chester Ramada
Hotel Style:
#7 Spa Hotel in Chester
#12 Business Hotel in Chester
#13 Luxury Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Chester Abbots Well Hotel staff and other travellers.
10 questions
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Grasonville, Maryland, United States
over a year ago
Newcastle upon Tyne, United Kingdom
1 month ago
Blackpool, United Kingdom
3 months ago
birkenhead
over a year ago

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Questions? Get answers from Mercure Chester Abbots Well Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“W Our room was on the ground floor.”
 of 5 bubbles Dabernon, 15 Nov 2016 | Read review
“The Studio Room we stayed in was just fine. It had tea & Coffee making facilities, etc.”
 of 5 bubbles 474rooster, 5 Nov 2016 | Read review
“Always select a room near to dinning area otherwise you will have to walk a lot.to go there.Most rooms on ground level facing car park.”
 of 5 bubbles 811vasanthb, 28 Oct 2016 | Read review
“room 243 was quiet , clean and had good facilities”
 of 5 bubbles U7853OJleeb, 24 Oct 2016 | Read review
“Very nice views over parkland to the rear of the hotel”
 of 5 bubbles clampitsontour2016, 19 Oct 2016 | Read review
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