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Doubletree by Hilton Chester

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#15 of 44 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
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Doubletree by Hilton Chester
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2,818 Reviews from our TripAdvisor Community

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Showing 2,786: English reviews
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Reviewed today NEWvia mobile

We checked in on the 20th for my partners Birthday, being members of the Hilton Honors Club we were upgraded to a lovely room on the Honors floor and a lovely little cake left in the room for us! This was a fabulous touch! We got changed into our robes and made our way down to the spa for our...

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Helpful?
Thank Josie L
Nottinghamshire, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 20 March 2017

My husband and I stayed here at the weekend, and in all honesty was a bit weary due to some of the recent reviews... yes there are building wokrs, but they have mad a car park with a path way that seems as though an effort to keep clean has been made. Once inside the hotel there is no sign...

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1Thank georgiiiii
About Hotel's Favourite Review
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear georgiiiii, Your 5 star review is greatly appreciated by all of us here at DoubleTree by Hilton Chester. It is so rewarding for our team to know that they have made a positive impression on our guests during their time with us. We are pleased to hear that you enjoyed your room with the extra special touches that come...

Reviewed 2 days ago NEWvia mobile

Nice clean rooms although nothing special. Staff were super friendly and attentive and the spa was lovely! Great relaxing weekend, however breakfast a little overpriced. Room service menu slightly small

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Helpful?
Thank Charlotte H
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Charlotte H, We are always grateful to hear our guests feedback regarding their time with us, especially when our team have made a lasting, positive impression on our guests. It is pleasing to hear that you were happy with your room and our spa. Your constructive, honest feedback concerning our In Room Dining menu will be reviewed with our...

england
Reviewed 3 days ago NEW

We stayed as we were eating at the MPW Steakhouse there and celebrating a birthday. The Hilton hotel has been refurbished and is modern but not luxurious in feel. Very simple functional rooms. Service is usually the saving grace however we found it lacklustre.

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Thank calvi4two
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear calvi4two, Thank you for sharing your honest feedback regarding your recent stay with us. Our team love helping our guests celebrate a special occasion and am sorry to hear that elements of your stay were not to your liking. Please be assured that your comments have been shared with our management team and will be used to help us...

Colchester, United Kingdom
Reviewed 4 days ago NEW

Booked a Spa Day (Top to Toe Pamper Package) for my daughter's 16th birthday surprise treat in mid-April. Our party included me (mum), my two teenage daughters and dad (the 3 of them all spa novices). Whilst we didn't stay at the hotel we spent the whole day there from 9.30am to 5pm and thoroughly enjoyed ourselves. The hotel is...

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Helpful?
Thank srichards2015
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear srichards2015, Thank you so much for sharing your lovely. relaxing experience in the spa with the Trip Advisor community. It is really satisfying to read that every aspect of your day not only met, but exceeded your expectations, especially the spa novices! We would love to be able to welcome you back to you back to see us in...

Preston, United Kingdom
Reviewed 4 days ago NEWvia mobile

I booked the hotel within very good time and seemed to get a very good deal on the room. From arrival, the staff were so lovely: myself and my partner were greeted by a very helpful and polite receptionist who gave us our free cookies (AH!!) and gave us directions to our room. Our room was stunning with a huge...

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Helpful?
Thank dannit_98
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear dannit_98, We are all really pleased to hear that you have left our hotel with a positive impression of both our facilities and service that we offer, and that you have taken the time to post a review of your time with us. We take great pride in offering a warm welcome to our guests(helped by the Doubletree Cookie!)...

england
Reviewed 4 days ago NEW

stayed here for a few days. Hotel not quite finished in some parts but did not interfere with our stay everything was very good . Lovely spa. Excellent food in the restaurant . Drinks expensive. Comfortable bedrooms .Staff all very attentive.

Review collected in partnership with DoubleTree by Hilton
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Thank georgina20
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear georgina20, We love reading that our guests have enjoyed their time with us, and thank you for sharing your experience with the Trip Advisor community. I am pleased to hear that your stay was not impacted by our improvement plan. Our new reception and lobby/lounge area will be open very soon. It is rewarding for us all to read...

Bristol, England, United Kingdom
Reviewed 4 days ago NEW

Room perfect as was the on-suite bathroom, bed very comfortable, the only slight criticism was the complicated TV which could have done with an instruction book. Meals were very good and as we were such a large party the dinner menu was restricted for obvious reasons, but the service was superb and we all seemed to be served quickly. Wine...

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Helpful?
Thank Ron F
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Ron F, Thank you so much for taking the time to share your 5 star review of your recent stay with us. It is pleasing to hear that you have left our hotel with a positive impression of our service and facilities. It would be our pleasure to welcome you and any number of friends that you would like...

Reviewed 4 days ago NEWvia mobile

We've just stayed here for 1 night and enjoyed it for the most part. We were greeted at check-in by a lovely lady at reception and given freshly baked cookies which was a really nice touch. The room was really nice but had a slight smell of smoke which was a bit strange. We didn't bring it to the attention...

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Thank LucyOhhh
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear LucyOhhh, It is always great to hear our guests feedback regarding their time with us, and I would like to thank you for taking the time to share yours with the Trip Advisor community. We pride ourselves on our warm welcome at the front desk, and it is pleasing to hear that you enjoyed the freshly baked Doubletree cookie...

Reviewed 5 days ago NEWvia mobile

The surroundings are lovely and the hotel is modern we had a lovely stay the meal/breakfast was very nice the room was spacious and clean the only thing that was disappointing was the bed it wasn't very comfortable and struggled to get a good night's sleep.

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Helpful?
Thank Hannahblackpool
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Hannahblackpool, Thank you for sharing your thoughts on your recent stay with the Trip Advisor community. It is so pleasing to hear that you enjoyed your dining experience at dinner and breakfast. We are sorry to hear that you didn't sleep so well, and will make sure that your comments are acted upon. Our reception and lobby/lounge will be...

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 

Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: $171 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Chester staff and other travellers.
51 questions
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stockport
Asheville, North Carolina
County Durham
10 months ago

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Questions? Get answers from Doubletree by Hilton Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the building work!!!!!”
SamG837, 20 Apr 2017 | Read review
“wait until the refurb is done before you book - they are all poor”
DurhamColin, 17 Mar 2017 | Read review
“stay somewhere else”
ChrisR996, 13 Mar 2017 | Read review
“use the spa do not miss out”
Audichic69, 6 Mar 2017 | Read review
“choose a suite”
tommyc305, 22 Feb 2017 | Read review
5 of 5