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Doubletree by Hilton Chester

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#13 of 45 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
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Doubletree by Hilton Chester
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2,666 Reviews from our TripAdvisor Community

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Showing 2,636: English reviews
London, United Kingdom
Reviewed 2 days ago NEW

My pre-booked room rate was £107.00 incl vat but without breakfast. A voucher was purchased at the discounted rate of £11.00 for the full buffet breakfast. I was impressed by the room except for the total absence of 13amp plugs at the otherwise good work desk. Good adjustable chair, wide worktop and effective lighting but where to plug in laptop...

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Helpful?
Thank Brian M
Liverpool, United Kingdom
Reviewed 3 days ago NEW

Stayed in hotel for a midweek break. The hotel is nice and undergoing a modernisation program. Ate in Pierre whyte restraunt which was great Spa very good had two treatments and enjoyed it. Would go again

Review collected in partnership with DoubleTree by Hilton
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Thank Roy1237
nicosia
Reviewed 5 days ago NEW

As always the position, the service and the value for money were tghe best. We spent two days there and enjoyed the pleasant atmosfear and the nice breakfast. For the first time they had an outside lets say caffe areaor bar. The service there was acceptable but not perfect as the tables were cleaned with a lot of delay and...

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Thank petroskyriakides
Reviewed 6 days ago NEWvia mobile

We have been 2 years in a row now to have our staff party and both times we have been well looked after, served quickly for drinks and the food was amazing! There was 18 of us this time and not one of us had a bad thing to say, the DJ was also great he put a wide variety...

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Thank Amy W
Crowborough, United Kingdom
Reviewed 6 days ago NEW

My partner and I visited the DoubleTree by Hilton as we were visiting Chester, and after a long drive, we needed some relaxation. I emailed ahead as we weren't members or guests at the hotel, but wanted to use the facilities. Arriving at the reception the lady behind the desk greeted us and explained that the information I had been...

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Thank Jenni S
Stoke-on-Trent
Reviewed 6 days ago NEW

The staff were helpful and check in was very quick, I had contacted them previously to query the charge for the spa because I had been under the impression that it was free. They had apparently introduced the charge last November, however they waived the charge for us. The spa was brilliant and not overly busy, they do have restrictions...

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Thank loopdo
Leeds, England, United Kingdom
Reviewed 1 week ago

Have stayed here a couple of time with my wife and loved both trips, rooms are standard with Doubletree which is a good standard. Hotel has a restaurant and a Marco Pierre White steakhouse, tried both, as you would expect both are very nice. The spa is very good here, one of the best facilities we have used anywhere in...

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Thank Paul P
DoubleTreeChester, Public Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Paul P, Thank you for taking the time to provide your great feedback regarding your time with us recently. It is always nice to hear that guests continue to return to stay with us. We are pleased to hear that you enjoyed our Marco-Pierre White Steakhouse and our brand new Garden Room restaurant, we are very proud of it....

Reviewed 1 week ago

A very warm welcome and great online check in. Food in the bar is very good and can recommend the burger. Pizza are great although can be a little overdone at times. A very good spa is available. Winter sale price is fantastic with DBB.

Review collected in partnership with DoubleTree by Hilton
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Thank terryd469
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Terryd469, Thank you for taking the time to submit your feedback regarding your recent time with us. It is pleasing to hear that you enjoyed the food in the bar, particularly our burger. We hope to welcome you back to stay with us in the future. Warmest Regards

Glasgow, United Kingdom
Reviewed 1 week ago

We booked the presidential suite hoping that it lived up to its billing for 4 days around New Year ...very disappointed with the room , basic and bland with basic furnishings. with 2 children they were looking forward to the Xbox and smart TV they offered with the room ... xbox removed a week ago as faulty and smart tv`s...

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Thank steveandr0sie
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear steveandr0sie, Thank you for choosing to stay with us recently, and also for taking the time to provide your constructive feedback regarding your time with us. Please be assured that your comments are reviewed by the management team, and will be used to improve our offering. Here at Doubletree by Hilton, we take great pride in offering high levels...

Runcorn,Cheshire
Reviewed 1 week ago via mobile

Being a regular Hilton Honours customer I was distressed to find the morning after my stay that there was No Mattress Protector on the bed. This is definitely not acceptable for a 4* hotel and has changed my outlook of future stays. Also with the extra charge for the spa facilities (£15 per room and restricted entrance times for children)...

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Thank LovelyLou5
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear LovelyLou5, Thank you for your continued loyalty to us here at Doubletree by Hilton Chester. We are very much aware that there is a lot of choice in the area in terms of places to stay, and are grateful when you return to stay with us based on previous experiences. Our housekeeping manager is aware of your comments regarding...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 

Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: $145 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Priceline and Travelocity so you can book your Doubletree by Hilton Chester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#9 Luxury Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Chester staff and other travellers.
43 questions
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stockport
Asheville, North Carolina
County Durham
6 months ago
Birmingham, United Kingdom
10 months ago

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Questions? Get answers from Doubletree by Hilton Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double room and second floor is preferred”
 of 5 bubbles petroskyriakides, 11 Jan 2017 | Read review
“presidential suite a waste of money !!”
 of 5 bubbles steveandr0sie, 6 Jan 2017 | Read review
“ask how far it is to your room its a big place”
 of 5 bubbles bobthegardener2016, 22 Dec 2016 | Read review
“Closer to lift or choose another Hotel”
 of 5 bubbles celia088, 15 Dec 2016 | Read review
“Ask for a quiet room on a weekend, away from the courtyard and the wedding party.”
 of 5 bubbles TEW0101, 13 Nov 2016 | Read review
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