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Hallmark Hotel The Queen, Chester

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#13 of 44 Hotels in Chester
Certificate of Excellence
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1 room 2 adults 0 children
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Hallmark Hotel The Queen, Chester
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3,228 Reviews from our TripAdvisor Community

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Showing 3,185: English reviews
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London, United Kingdom
Reviewed today NEW

Rooms are very comfortable and have all the basic amenities you would expect. Decor is interesting and unique throughout the hotel. It's a genuinely nice place to be and doesn't feel sterile or too elaborate as is what can happen with some other hotels. Pricing is very decent. Would definitely recommend the breakfast options in the morning.

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Helpful?
Thank Rob K
Reviewed yesterday NEW

We had a brilliant overhight stay last Saturday. The welcome to the hotel stood out. The reception staff were very friendly and helpul. The concierge was amazing throughout the stay. The room was on the 3rd floor and continued the atmopsheric feel of the place. There was free wifi (decent speed too) in the rooms. The bathroom was spotless. The...

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Thank Jessica M
Swansea, United Kingdom
Reviewed yesterday NEW

Staff in particular were welcoming and friendly. We stayed in one of the refurbished rooms which were great. The main thing about our stay was that it was great value. We stayed for 2 nights in April and paid £235 for three adults in a family room. This included dinner on the first night, which was very good and breakfast...

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Thank kwilliams24
Stourbridge, England, United Kingdom
Reviewed yesterday NEW

This is my second stay at this hotel and my second great review. The staff are always professional but welcoming, love the rooms and the breakfast with Buck's Fizz is delicious. Always a great experience.

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Thank Tracey J
Reviewed yesterday NEWvia mobile

We visited here for a meal. We wasn't staying at the hotel but was warmly welcomed all the same. The food was very tasty and well cooked. Price wise a little more than you pay at your average restaurant but value for the quality you get. The waiters were very friendly, efficient and chatty. This is the type of place...

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Thank Dave R
Torquay
Reviewed 2 days ago NEW

We love Chester for a weekend away and we love staying at the queens hotel. The staff are friendly and the concierge is great he is always smiling and he greets you at breakfast with a lovely Buck's Fizz. Rooms in the Kings side are stylish and comfortable (queens side is OK to). It not to far from the centre...

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Thank Pat J
Solihull, United Kingdom
Reviewed 2 days ago NEW

Great Hotel with excellent service, fantastic buffet style breakfast with more selection than you can possibly eat, staff attentive and very hard working but from this hotel it is only to be expected. Room was on the 4th floor in the Kings quarters which is the more modern part of the hotel although we understand that the other wing is...

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Thank Stephen M
Reviewed 3 days ago NEWvia mobile

Lovely room .....great hotel ...but ...breakfast ....was poor.. put in side room away from main room ...table dirty ...crumbs all over it ....no food there...no bacon .sausage...complained 10 mins later food turned up other guest said at last .....would have still been there if no complaint ......they need to address this for tomorrow s service .....

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Thank iffy2404
Preston, United Kingdom
Reviewed 3 days ago NEW

I stayed here with my partner in April 2017 and we had a great time . The staff were very welcoming and attentive . The rooms were very clean and comfortable and the food was really nice in the Kings Grill restaurant . Breakfast was nice but my only criticism would be that perhaps more staff were needed as it...

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Thank Joanne T
Blackburn
Reviewed 3 days ago NEW

Lovely hotel and nice room, very friendly staff and wonderful breakfast, definitely recommend this hotel, it's also a fantastic location near the main places in chester. I love Chester and was easy to access to the shops and a walk from the bares in the area.

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Thank Pikamenchu

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $134 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel The Queen, Chester staff and other travellers.
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Questions? Get answers from Hallmark Hotel The Queen, Chester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back and ask for one of the refurbished rooms.”
kwilliams24, 25 Apr 2017 | Read review
“Only have liquid soap which is difficult to use if u like a soak in the bath like me so take a little block with you”
763patj, 24 Apr 2017 | Read review
“Rooms in the Kings Quarters are the best but more expensive than the Queens Quarters.”
C1077GCstephenm, 24 Apr 2017 | Read review
“Standard room”
Pikamenchu, 23 Apr 2017 | Read review
“Kings Quarters third floor room lovely and quiet.”
phyl557, 23 Apr 2017 | Read review
5 of 5