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Hallmark Hotel The Queen, Chester

City Road, Chester CH1 3AH, England
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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  • Grosvenor Park Miniature Railway
    0.5 km
  • 4 star hotel
  • Free Wifi
Reviewed 4 days ago
Fab fab fab!
Had two nights at this beautiful hotel. Bed, breakfast and... more
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3,051 Reviews from our TripAdvisor Community

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Showing 3,008: English reviews
Liverpool, United Kingdom
Reviewed yesterday NEWvia mobile

Hi I bave stayed in this hotel many times Ive never been disappointed. Ive always given it a 5 rating. On this occasion im struggling to give it a 1 rating. Im in room 89 on the ground floor. The room is very cold the shower is warm not hot water. I told reception abput the room not being heated...

Thank p_fearon
Reviewed yesterday NEWvia mobile

I have to give this hotel 1 star because the belligerent, unsympathetic and aggressive attitude of one employee tainted our entire stay. On Tuesday 27th December we arrived at The Queens hotel chester with our extended family as we did in previous years. Unfortunately on this occasion we were immediately informed that we were not booked into our usual Superior...

Thank Guy J
Cheshire, United Kingdom
Reviewed 2 days ago NEW

6 Members of my family came to dinner on 22/1/17 at 6 pm. Disabled access was not open, even through we had phoned ahead, booked and explained about needing access for electric wheelchair. Parking was expensive and a long way from the entrance. The King's Grill restaurant, did not have a number of dishes available, but the biggest problem was...

Thank 115trisha1952
Reviewed 2 days ago NEWvia mobile

Disappointed with this hotel sadly! We have stayed in Chester a couple of times for my birthday but in different hotels & they have been so much better than this one & a fraction of the price too. Firstly the other hotels provided complimentary wine as a birthday treat which was very much appreciated, this hotel offered absolutely nothing even...

Thank xxJaynexx
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear xxJaynexx A Belated Happy Birthday to you, I am sorry to see you did not enjoy your stay with us here but i am happy to see you enjoyed breakfast. I am very sorry that you feel we did not furnish you with the little extras on your special day - this is something i will investigate and raise...

Reviewed 3 days ago NEW

First I got a room very far from reception & main entrance, it was clean and quite nice but hadn't bath so asked to change, reception was fine and moved me to the room with bath. But here we go. Carpet didn't seem clean here, and room seemed outdated....strange smell as well. It was only one night but for the...

2Thank Estella S
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello Estella S Thank you for taking the time to review your stay here at The Hallmark Hotel Chester The Queen. from reading your email i can surmise that you were originally in one of our modern bedrooms that were updated recently - but with your subsequent room move request i think you were allocated one of our grand yet...

Birmingham, United Kingdom
Reviewed 4 days ago NEWvia mobile

Had two nights at this beautiful hotel. Bed, breakfast and dinner. Couldn't fault it. Staff welcoming and friendly, food fabulous, and location just 10 minutes from town centre with railway station across the road. Had amazing stay, would recommend and definitely return. Thank you for a momentous stay.

Thank juliebeard40
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello juliebeard40 Thank you very much for your review and thank you for choosing to stay with us here at The Hallmark Hotel Chester, The Queen. We are very happy to see you had a Fab stay, and we very much hope to see your return to visit us again. Kindest regards and all the best for the future

Reviewed 4 days ago NEW

Large room full of character. Friendly staff and good service received from everyone. Excellent breakfast in the Jubilee Room. Evening meal in the King's Grill was really good. Grounds extensive and also full of character. We did have a 'problem' with our room which was attended to immediately and it was US not THEM but it was all handled with...

Thank David W
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello David Thank you for your 5 Star review of The Hallmark Hotel Chester, The Queen. Here at The Queen we always go out of our way to make every guests feel at home and will do our up most to ensure everyone gets a pleasurable stay and i am glad to see we did not let you down. Its...

Reviewed 5 days ago NEWvia mobile

After spending lots of time researching Chester hotels this one was recommended by a friend and found a Groupon deal for a Saturday night for £99.. On arrival at check in a person in front was complaining of a bad smell in his room...not a good start. We received a key to our standard double room and tbh I was...

Thank Millsey13
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello Millsey. Thank you very much for taking your time to pass on your comments to other travelers, Here at The Queen we feel all feedback is a useful tool that allows us to constantly monitor and improve our service. I know we have spoken already and you have my contact details if you need to get in touch, i...

High Peak
Reviewed 1 week ago NEW

Had a night away for an anniversary treat. This was a deal which included dinner, bed & breakfast. Very large room and bathroom, quite pleased with what we got. BUT if you go in winter, take a dressinggown or similar, the room had the smallest single radiator, and it was behind the curtains when closed, also no heating in bathrooms,...

Thank Pauline C
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello Pauline Thank you for reviewing your visit with us here at The Hallmark Hotel Chester, The Queen. I am glad you had an enjoyable stay, and had a good dinner with us here. In regards to our hotel - we are blessed to have Chester most grand Victorian hotel that comes with the high ceilings, opulent staircases adorned with...

Reviewed 1 week ago

Had a lovely time,hotel convenient to railway station.Had cream tea on arrival,room lovely.Evening meal excellent,breakfast lots of choice with excellent service.All round a great experience,would certainly recommend hotel to family and friends

Thank nulcan
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello Nulcan Thank you for your review, and thank you for choosing to stay with us here at The Hallmark Hotel Chester, The Queen. We are happy to read that you had a great stay and rated us 5* Stars. I hope we will get to see you again soon. kind Regards

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: $128 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel The Queen, Chester staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enquire of the hotel as there are several varieties of themed rooms available to suit your stay if that would make a difference for you.”
 of 5 bubbles davidwA3369JT, 20 Jan 2017 | Read review
“Upgrade your room to the Kings Quarters. Worth the money.”
 of 5 bubbles RichPaulJones, 11 Jan 2017 | Read review
“Kings suite definitely”
 of 5 bubbles collettes484, 9 Jan 2017 | Read review
“I imagine all great rooms,we had Jack Dobbs Room 219. If you enjoy Coronation Street this is a bonus.”
 of 5 bubbles Nettycan, 9 Jan 2017 | Read review
“Kings rooms, 7 floors, we had Alexander 111 Russian kings floor.”
 of 5 bubbles thomo48, 5 Jan 2017 | Read review
5 of 5