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Hallmark Hotel The Queen, Chester

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#13 of 45 Hotels in Chester
Certificate of Excellence
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1 room 2 adults 0 children
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Hallmark Hotel The Queen, Chester
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3,111 Reviews from our TripAdvisor Community

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Showing 3,068: English reviews
Start your review of Hallmark Hotel The Queen, Chester
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Chester, United Kingdom
Reviewed yesterday NEW

Not only was my stay not good on Feb 24th but now after checking my bank statement I've been charged for two rooms after ringing the hotel to cancel one room days before, I only hope management see this review & reimburse us as £129.00 is a lot of money to lose after being told room had definitely been cancelled!...

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Thank Winty G
Walsall, United Kingdom
Reviewed yesterday NEW

Only stayed for one night on a shopping trip to Chester. Sadly Chester is not the special place it used to be but this hotel is certainly unique. Because it was built as a railway hotel the ground floor reflects this with old suitcases and trunks incorporated into the furnishings and luggage racks high on the walls. The newer part...

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Thank Ann P
A TripAdvisor Member
Level Contributor
8 reviews
3 hotel reviews
6 helpful votes
Reviewed 2 days ago NEWvia mobile

Took my wife here for the weekend and after reading a few reviews I was a bit worried as it was our first time,don't know what people complain about I was very impressed with the place accommodation, food, staff and the hotel in general can only be described as special, I can thoroughly recommend the Queens and will definitely be...

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Thank A TripAdvisor Member
Greater Manchester, United Kingdom
Reviewed 2 days ago NEW

We visited here for a sunday evening for one night, on arrival we asked if any upgrades were available, the chap at reception after much groaning said yes you can have a king exec room for 30 quid extra!! Ok fine we took that. Would not have thought our room was an upgrade when we got into it however it...

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Thank paulmeehan2
Wombourne, United Kingdom
Reviewed 3 days ago NEWvia mobile

Just returned from a 2 night weekend break and it has to be said this hotel was fantastic, perfect location, gorgeous building with lots of traditional character We were on a package that included dinner, bed, breakfast and afternoon tea From the minute we arrived the staff were fantastic and that was all the staff from reception to the front...

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Thank Amanda D
Walsall, United Kingdom
Reviewed 3 days ago NEW

Had the most amazing one night in this hotel could not fault it. From the time of arriving with the most attentive young lady on reception to the food in the waiting room which was amazing the breakfast was amazing too, The hotel is magnificent and the history is mind blowing, The staff all of them are so friendly. The...

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Thank kay w
Pembrokeshire, United Kingdom
Reviewed 3 days ago NEW

Dirty throw on the bed very off putting! I complained was given another room to look at but that one was worse. I didn't have time to view more as I had a table reservation booked elsewhere. I did find the general cleanliness of the room poor. I complained at the desk but could only get my parking fee reimbursed...

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Thank sandrahearn6
Conwy, United Kingdom
Reviewed 4 days ago NEW

We have stayed at this hotel many times in the past, however we have not been for some time and were concerned at some of the recent negative reveiws. Needless to say we should not have worried as we had a lovely stay. We stayed in the King Emperor Suite which is very plush with 3 televisions incl uding one...

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1Thank GaynorE18
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear GaynorE18 Thank you very much for choosing Hallmark Hotels. I am very happy to see you had a great time, especially enjoying Andy in the Kings - he is very popular. Many thanks for taking the time to review your stay, it means a lot to the team and i will be sure to pass on your kind words....

Bridgnorth, United Kingdom
Reviewed 4 days ago NEWvia mobile

Had a shopping trip to Cheshire Oaks and found a groupon deal for this hotel for £79 B and B and with two free drinks in the bar. Our room was on the 6th floor of the newer section of the hotel. Nicely presented double room, good sized bed and well decorated. Very clean and amenities as you would expect...

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Thank jollymuncher
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear jollymuncher Thank you very much for taking the time to review your visit. Here at The Queen, guest satisfaction is our number 1 motivation and i am so happy to read we did not let you down. Be sure to check out the Hallmark website regularly and sign up for the newsletter as we always promote our properties with...

Reviewed 4 days ago NEWvia mobile

I recently stayed at this hotel and it was absolutely beautiful!! I stayed for 1 night in the kings suite 1609! The room was lovely, spacious and the interior was superb!!! Fast check-in, straight to the room no problems at all. Breakfast in the morning was really nice (and busy) there was a gentleman outside offering buzz fizz to those...

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Thank Bethany E
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello there Bethany E Thank you for your kind words and 5 star review- but most of all thank you for staying with us here at Hallmark Hotel The Queen Chester. Its a pleasure to read you had a fabulous stay and we are very happy to see you plan to return again soon. Be sure to check out of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $126 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel The Queen, Chester staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have always stayed in the Kings rooms and have never been disapointed”
 of 5 bubbles GaynorE18, 25 Feb 2017 | Read review
“Don't bother”
 of 5 bubbles 167loraine, 25 Feb 2017 | Read review
“The upgrades offered were great on the rooms each day”
 of 5 bubbles johnsonchristine499, 24 Feb 2017 | Read review
“Did not stay here”
 of 5 bubbles PeterWC2014, 22 Feb 2017 | Read review
“All rooms will eventually be upgraded but it might be a good idea to ask for one that has been refurbished just in case.”
 of 5 bubbles katiequirk, 17 Feb 2017 | Read review
5 of 5