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Hallmark Hotel The Queen, Chester

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#13 of 44 Hotels in Chester
Certificate of Excellence
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Hallmark Hotel The Queen, Chester
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3,221 Reviews from our TripAdvisor Community

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Showing 3,178: English reviews
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Reviewed yesterday NEWvia mobile

Lovely room .....great hotel ...but ...breakfast ....was poor.. put in side room away from main room ...table dirty ...crumbs all over it ....no food there...no bacon .sausage...complained 10 mins later food turned up other guest said at last .....would have still been there if no complaint ......they need to address this for tomorrow s service .....

Thank iffy2404
Preston, United Kingdom
Reviewed yesterday NEW

I stayed here with my partner in April 2017 and we had a great time . The staff were very welcoming and attentive . The rooms were very clean and comfortable and the food was really nice in the Kings Grill restaurant . Breakfast was nice but my only criticism would be that perhaps more staff were needed as it...

Thank Joanne T
Reviewed yesterday NEW

Lovely hotel and nice room, very friendly staff and wonderful breakfast, definitely recommend this hotel, it's also a fantastic location near the main places in chester. I love Chester and was easy to access to the shops and a walk from the bares in the area.

Thank Pikamenchu
Reviewed yesterday NEW

Hotel seemed to be absolutely heaving with loud and drunk people. We tried to check in fairly late (around 6-7pm) and we had to literally push through a crowd of blind drunk people (at a wedding) crowding reception. The crowds of drunk people actually flowed onto the sweeping staircase, which seemed dangerous. Reception did apologise for this. Rooms didn't have...

Thank iamrizzo8
Manchester, United Kingdom
Reviewed yesterday NEWvia mobile

This was a birthday treat for my husband. From the moment we arrived the staff could not do enough for you. They were attentive and polite. We stayed in a standard room which was a good size. Had dinner in the Kings Grill. Fabulous food and great atmosphere. Breakfast was wonderful including a Buck's Fizz. Will definitely be coming back....

Thank Cwestxx
Hartlepool, United Kingdom
Reviewed yesterday NEW

Hotel full of history in great location, fabulous comfortable room in King's Quarters, staff very helpful and smiling. Lovely gardens with sculptures to enjoy and relax in. Would love to stay at this hotel again!

Thank phyl557
Sheffield, United Kingdom
Reviewed 2 days ago NEWvia mobile

Came on a Groupon deal for one night with my mum. Staff couldn't do enough beautiful old hotel conveniently placed next to the train station and a 5 minute bus ride into the city. Great breakfast and a great stay overall- fully recommend it- Chester is beautiful and so much to offer

Thank 123yankiedoodle123
Reviewed 4 days ago NEWvia mobile

Spent 2 nights at the Queens Hotel Chester given to us as a Christmas present from our daughters, the hotel was very welcoming, all the staff were very friendly and helpful, the room was tastefully decorated, very comfortable bed, bathroom had a jacuzzi, the breakfasts were very good

Thank Mary R
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Mary R Thank you very much for staying at The Queen Hotel We are delighted to see you had a 5 star stay with us and enjoyed your visit. We have our fingers crossed that you will have another present to return again next year. Kind Regards

Wales, United Kingdom
Reviewed 4 days ago NEW

Arrived by train, hotel across road. I would describe as a grand old Lady in its Day. Check in male member of reception staff was very rude and unfriendly . It was about 14.30 but room was not ready although he gave us the room number . This was a room on the first floor when I had prior to...

2Thank location125
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear location125 We are very sorry for your experience, i know we have spoken over email regarding the matters raised and again i must apologize for the wedding guests enjoying the celebration of their friends marriage during the daytime, and for the young guests waking up for breakfast in the morning ready to catch a flight. As is the nature...

Newcastle, United Kingdom
Reviewed 5 days ago NEWvia mobile

This hotel is not perfectly presented but the rooms are great, the meals and drinks are reasonably priced but above all the staff are incredibly friendly; everyone from the receptionists to the contractors you meet on the stairs! Definitely one to visit again.

Thank David N
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear David N Thank you for your Glowing Review of our wonderful hotel. We are very happy to see you had a great visit and managed to enjoy our amazing staffs hospitality, as you would of seen we are in the process of upgrading the hotel and improving our offering for the guests and i will be sure to pass...

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  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $131 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard room”
Pikamenchu, 23 Apr 2017 | Read review
“Kings Quarters third floor room lovely and quiet.”
phyl557, 23 Apr 2017 | Read review
“Don't rely on requests being granted”
location125, 20 Apr 2017 | Read review
“Kings quarters without a doubt”
Chez01, 18 Apr 2017 | Read review
“The back part of the hotel (with the kings rooms) is the newest and the most quiet.”
SolidRocks, 17 Apr 2017 | Read review
5 of 5