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The Chester Grosvenor

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The Chester Grosvenor
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2,013 Reviews from our TripAdvisor Community

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Showing 1,988: English reviews
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Reviewed 3 days ago NEWvia mobile

A 1 night mid-week stay. A fantastic location right in the centre of Chester. If you come by car, the hotel will valet park your car. The room was large and well appointed. I could not fault this hotel. We enjoyed a lovely meal in Michelin star restaurant "Simon Radley".

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1Thank Dawn T
Reviewed 4 days ago NEW

We were lucky enough to win a Mini Adventure and as part of the prize they arranged for us to stay for 3 nights at a 5 star hotel, everything about this hotel was luxury the staff are friendly and welcoming from the moment you arrive you are treated with respect. Our room was exquisite even the spare bed was...

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2Thank Candice Michell... F
Reviewed 5 days ago NEW

Me and my wife stayed here for a night to celebrate her Birthday, I would recommend the hotel to everyone!! We arrived and parked in the multi story car park that’s connected to the hotel, so convenient especially if you have some luggage to carry. Check in was quick and easy, we gave our bags to the porter and where...

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3Thank Davegbi
Preston, United Kingdom
Reviewed 5 days ago NEW

We stayed over Easter Monday and the Tuesday in a classic room, which was extremely comfortable. All the staff were very helpful and courteous. Breakfast was delicious served in beautiful surroundings. We enjoyed drinks in the Brasserie and Arkles Bar and although expensive, the service was impeccable. We ate out in the evenings so didn't try either restaurant. Perhaps next...

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1Thank Dorothy M
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Dorothy M What a lovely review, thank you for such kind feedback and I'm very pleased that your Easter stay with us here at The Chester Grosvenor was so enjoyable. I was particularly delighted at your praise of our wonderful people, this magnificent hotel has a long reputation for the warmest hospitality and exceptional service. I'm sorry you didn't...

United Kingdom
Reviewed 5 days ago NEW

On previous visits to Chester, we have stayed at the DoubleTree by Hilton and the Blossoms Hotel. However, we thought it was time for a little indulgence and paid extra for an Executive Room at the hotel. The Chester Grosvenor has a great location in Chester and with that comes a higher price tag than most other hotels in the...

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3Thank TheTravelReviewerUK
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear TheTravelReviewerUK Thank you for such a detailed review of your stay with us, and I'm delighted that your arrival experience was so smooth and welcoming. I'm also pleased that you enjoyed the location of your room, those at the front of the hotel offer a superb view of vibrant Eastgate Street. Our superking beds are of the split divan...

Shropshire, United Kingdom
Reviewed 5 days ago NEW

So stayed here for a weekend break with my husband. Location is great! Check in was relatively smooth- although the lady who checked us in promised a call when our room was ready and this never came !!! The room itself was spacious and well equipped with a comfy bed...however...the ceiling had paint marks all over it where bits had...

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3Thank worldtravellerkatie
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear worldtravellerkatie Thank you for taking the time to review your experience of The Chester Grosvenor and I'm delighted that you enjoyed your stay with us overall, with a very comfortable night's sleep. I was sorry however to read your comments with regard to the negative aspects of your stay. We have installed irons and ironing boards in the majority...

Milton Keynes, United Kingdom
Reviewed 6 days ago NEW

The door staff were very friendly as were the reception staff. The rooms were very clean and quiet - a turndown service in the evening is very nice and we were left with complimentary water at the same time. I had a birthday dinner in the restaurant - the food and service were very good. The only area for improvement...

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1Thank Sarah8700
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Sarah8700 The Chester Grosvenor is a fabulous venue for a personal celebration, and thank you for choosing to enjoy your birthday with us. I was delighted to read your thoughtful feedback, and I'm only sorry that our performance was a little disappointing at breakfast. I'm aware that breakfast service can sometimes be challenging at peak times during periods of...

Stoke-on-Trent, United Kingdom
Reviewed 1 week ago NEWvia mobile

Very beautiful hotel. The service was very good from beginning to end. We were met at the front of the hotel and our car was taken and parked up for us. We sat down to check in and the Receptionist took us up to our room. Our cases were brought up to the room too. We had a lovely meal...

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2Thank Lizziesweetpea
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Lizziesweetpea Thank you for such a kind review of The Chester Grosvenor, and it's great to know that your expectations of our charming hotel were so well met. I particularly appreciate your positive feedback with regard to the service afforded by our outstanding team who go the extra mile every day, it's always very rewarding when this is recognised....

Leek, United Kingdom
Reviewed 1 week ago

We chose to stay on a Sunday evening in March. On arrival by car as on our previous visit, we were greeted in welcoming way & our car was valet parked. The young lady on Reception also greeted us with a friendly welcome & personally took us to our room. This was extremely comfortable. We ate in the Brasserie where...

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Thank Elizabeth E
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Elizabeth E Thank you for giving us such a positive review, and I'm very pleased that your second experience of The Chester Grosvenor was as enjoyable as the first! It's always a pleasure to be able to convey such guest satisfaction to the whole team, we sincerely appreciate the time that our reviewers take in giving their feedback, whether...

Reviewed 1 week ago

We had an enjoyable night in Chester staying here. The staff were welcoming and professional on our arrival. Our room was fine, luxurious, with traditional decor. it was a nice touch to receive a bottle of mineral water with the turndown service. Constructive comments:- we booked directly with the hotel and once you've booked, the hotel immediately tries to upsell...

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3Thank Gerald E
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Gerald E Many thanks for taking the time to share your experience of The Chester Grosvenor, and I'm delighted that you enjoyed your stay. I particularly appreciate your generous feedback with regard to our wonderful team. May I respectfully say that the charge for use of the Thermal Suite is in fact £35 per room per stay irrespective of...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
La Brasserie
La Brasserie
Cuisines: European, British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 

Additional Information about The Chester Grosvenor

Address: Eastgate, Chester CH1 1LT, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: $235 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Reservation Options:
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
Hotel Style:
#1 Romantic Hotel in Chester
#1 Spa Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from The Chester Grosvenor staff and other travellers.
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Questions? Get answers from The Chester Grosvenor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think we were in room 344, very quiet. Large room. Best bed ever.”
JJ180462, 5 Apr 2017 | Read review
“Luxury hotel with a variety of rooms, they are happy to upgrade you if they have something available at the time.”
tonypL6056WV, 24 Mar 2017 | Read review
“Stayed in the Grosvenor Suite and have to say it was worth the extra”
929miket, 23 Mar 2017 | Read review
“Floor 2 near the spar is peaceful.”
892roberth, 9 Mar 2017 | Read review
“Pay for what you can afford. They are all great”
AndrewandChris2804, 5 Mar 2017 | Read review
5 of 5