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Doubletree by Hilton Cambridge City Centre

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Doubletree by Hilton Cambridge City Centre
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1,961 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Cambridge City Centre
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Showing 1,890: English reviews
North Yorkshire
Reviewed 2 weeks ago

No better than a Premier Inn or Holiday Inn and cost about 4 times as much. For £100 per person per night I expected so much more and certainly free car parking and wifi included. In fact Premier Inn rooms are bigger and beds comfier. Breakfast was good but no better than other hotels I have stayed in.

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Helpful?
1Thank Beety
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Beety Thank you for your review. We are really sorry to see that you were not happy with your stay with us. It is very unfortunate that this experience has tarnished your overall impression of the Doubletree by Hilton Cambridge and in turn, influenced your decision stay here in the future. I certainly hope you will reconsider this decision...

Reviewed 2 weeks ago

My husband and I visited here in Spring and really enjoyed the hotel. It has a perfect location on the river near to city center and the central colleges. Easy to walk to all the major attractions. I suggest the river view rooms. Our room had a mini bar and a kettle for tea/coffee. The bar is a comfortable place...

Review collected in partnership with DoubleTree by Hilton
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Thank LetitiaNashville
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear LetitiaNashville Thank you for your feedback. We are very pleased to see that you really enjoyed the hotel, and that all the amenities and facilities were perfect for you during your stay. Thank you for booking your next stay with us for Graduation, we are looking forward to welcoming you back then. Kind regards, Aitziber Hermoso (PA to the...

Reviewed 2 weeks ago

This hotel is beautifully situated in the middle of Cambridge, but because it backs onto the river, one feels at though one is in the heart of the country. Watching the students punting on the river, and riding their bicycles along the towpath was an added joy and contributed to perfect hotel stay. The staff at this DoubleTree Hilton were...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Dawn W
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Dawn W Thank you for your review. We are so happy to read that your stay was so enjoyable and that the team really delivered in our aim to offer the best possible service. Thank you for taking the time to leave a review, we are sure it will be very useful for all TripAdvisor members. We are looking...

Reviewed 2 weeks ago

Fantastic staff who make this hotel. Its a bit 'corporate' otherwise. Will just say to double check your bills as the fridge has a 'movement sensor' on it so even if you put your own things in there you will get charged!

Review collected in partnership with DoubleTree by Hilton
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Thank X4453CVanthonyb
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear X4453CVanthonyb Thank you for your review. We are pleased that you enjoyed your stay and thank you very much for your fantastic comments about the team, they are indeed the soul of the hotel and we are very proud of having such a dedicated group of people at the hotel. Looking forward to your next stay with us. Kind...

London, United Kingdom
Reviewed 3 weeks ago

Stayed in the family room, very close to the centre, lovely hotel, professional and friendly staff, great facilities, great breakfast, highly recommended hotel, good value for money for a top hotel, would def stay again

Review collected in partnership with DoubleTree by Hilton
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Thank kate f
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear kate f Thank you for your review. I was really pleased to see from your ratings and most kind comments on TripAdvisor that overall you enjoyed very much your stay with us. We are very grateful for your kind words, it will be a great motivational tool for the team in appreciation of their hard work. For now, thank...

London,
Reviewed 3 weeks ago

One night stay in Cambridge. Attractive riverside location which would be even more enjoyable in the summer. Pleasant and helpful staff but rather dated facilities. Bedroom windows do not open. Difficult to regulate room temperature. Restaurant area also very warm.

Review collected in partnership with DoubleTree by Hilton
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1Thank Simon F
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Simon F Thank you for your review TripAdvisor. At the DoubleTree by Hilton Cambridge we take guest feedback very seriously and we appreciate you taking your valuable time to provide us with your thoughts on your stay. We have duly noted your comments about the windows and room temperature, I can only hope that this did not mar your...

Oxford, United Kingdom
Reviewed 3 weeks ago

Stayed here for three nights in February. Room overlooked the building site but this didn't cause us any problems. The room was clean and warm with a very comfy bed. Shower pressure was pathetic but at least the water was hot and very nice shampoo, etc. Breakfast was excellent with a good array of food and it is lovely to...

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Thank Widmerpoole
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Widmerpoole Thank you for your review. As on our previous communications, we are very sorry for any shortfall in service you received during your stay with us. We were under the impression that our heartfelt and honest apologies would have been sufficed. There was no request on your card for it to be responded to and once further communications...

Cambridge, UK
Reviewed 3 weeks ago via mobile

A tired Hilton where the whole operation seems to have just given up. Some examples - checked in to be told to be wary of the disruption because of the half marathon on Saturday (it's actually on Sunday). At breakfast, I could have waited all day for the man to bring me the coffee I asked for - it never...

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Helpful?
3Thank Tim W
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear Tim W Thank you for your feedback. We are extremely sorry that you have experienced such shortfall in service during your stay with us, this is absolutely not the kind of service our valued guests usually experience as more often than none we hear excellent feedback from customers about the caring and professional service received. For this reason we...

Reviewed 3 weeks ago

The hotel is a building site at the present time so you have to pick your way through gravel and building rubble at the back of the hotel, then up and down endless stairs following paper signs (lifts not working) dragging your luggage to even find reception. Our room was very dirty, dark and the decor very tired and faded....

Review collected in partnership with DoubleTree by Hilton
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2Thank kimaC360EZ
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear kimaC360EZ Thank you for your review. We are very sorry that you felt so unhappy with the hotel that decided not to stay overnight. We totally appreciate the inconvenience that is the outside work being carried out at the moment but the Construction company are doing an outstanding job at keeping the car park and the access to the...

Gaithersburg MD, United States
Reviewed 3 weeks ago

Stayed at this hotel on business for 4 nights in February. There was no heating in the room, or meeting room.... ever! It took 15 mins every morning for hot water to reach my shower. The AV equipment in the meeting room was blurry and could not be fixed. The breakfast food was average and with no variety every day....

Review collected in partnership with DoubleTree by Hilton
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1Thank D7738AFlynnh
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review

Dear D7738AFlynnh Thank you very much for your review. We are very sorry to read of your disappointing visit to the hotel on this occasion. We are constantly monitoring the performance of our team members, high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. All the relevant managers are now aware...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 

Additional Information about Doubletree by Hilton Cambridge City Centre

Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Region: United Kingdom > England > Cambridgeshire > Cambridge
Price Range: $247 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Orbitz, Booking.com, Travelocity, Agoda, Cheap Tickets, HotelsClick, Priceline, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Doubletree by Hilton Cambridge City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge
Hotel Style:
#6 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Cambridge City Centre staff and other travellers.
7 questions
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SUFFOLK
London, United Kingdom
1 month ago
Bowmore, United Kingdom
4 months ago
Wymondham, United Kingdom
over a year ago

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Questions? Get answers from Doubletree by Hilton Cambridge City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book the Penthouse if you want great views!”
 of 5 bubbles jennyren747, 26 Mar 2017 | Read review
“River view rooms cost extra but also side rooms are quiet.”
 of 5 bubbles tonicsfitnesscentre, 12 Mar 2017 | Read review
“Balcony rooms at a supplement”
 of 5 bubbles Beety, 12 Mar 2017 | Read review
“Ask for third floor river view, and keep away from current building works”
 of 5 bubbles richardemail, 1 Mar 2017 | Read review
“Ask to be away from the car park and overlooking the river”
 of 5 bubbles flo5050, 15 Feb 2017 | Read review
5 of 5