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Holiday Inn Express & Suites Surrey

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#7 of 18 Hotels in Surrey
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Holiday Inn Express & Suites Surrey
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228 Reviews from our TripAdvisor Community

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Showing 223: English reviews
Victoria, Canada
Reviewed 10 June 2016

The hotel is located just off the highway and there is easy access. There is little traffic noise. Check in and check out worked well. The Wifi worked okay. The room was clean and had all the amenities. The breakfast had a good variety and was better then other major hotel chains. We didn't use the pool. Parking was good...

Thank Dennis07
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you for sharing your experience. We're delighted you enjoyed the free breakfast, WIFI, and that our amenities fitted your needs well! I am concerned about the elevator comment as we have had no issues and Otis regularly maintains them to ensure smooth and proper operation - in my 6 years at this property no one has ever been "stuck"...

Reviewed 27 May 2016 via mobile

Where to begin? The gym: - go to check out the gym after I check-in. It is extremely warm. Go to the desk and see about making it cooler. They will see. Check back to have Samidha tell me the temp is 69 F. Not possible. Yup, it's 69 she says. Went and bought a thermometer, was 78 F /...

1Thank AMS5025
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

It can't be expressed enough how much it is appreciated that you have provided an opportunity to respond to the issues you eloquently express through your review. First and foremost, it is very disappointing to read that you did not have a successful stay and we are saddened to read the level of your disappointment. The disappointment is enhanced when...

Reviewed 27 May 2016 via mobile

Spent 4 nights. Quiet place to spend after long busy day. Room was clean and provided with all we needed. Good variety of food for breakfast. Staff helpful. Enjoyed our stay. Good distance to Vancouver. No restaurant, but have places to eat just arround the corner Earls ect.

Thank D S
Vancouver, Canada
Reviewed 25 May 2016

My partner and I stayed at this hotel for a couple of days and we were satisfied about it. My only issue is that when they asked for the deposit, they specifically wanted a credit card although I offered to provide my debit card as I forgot my credit card. I even asked if I can pay by cash but...

Thank Jhon C
Penticton, Canada
Reviewed 18 May 2016

Arrived at the Hotel after 9:00 PM and was greeted by the night Manager who remembered me from a previous visit. He noticed that my "Rewards" information was out of date and told me he would have it updated for me.. The room was very spacious , with a bar fridge, microwave oven and a large seating area. An enormous...

Thank D M
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

This is one of the best compliments any hotel can receive, simple words do not express how much it is appreciated that you took the time to share your experience. Most of our staff have been with us for some time and always appreciate seeing a familiar face, it is like welcoming guests back to our home. Thank you very...

Montreal, Canada
Reviewed 17 May 2016

We stayed here twice on a recent trip and recommend the hotel for cleanliness, good and varied buffet breakfast and helpful staff. While part of a chain, one gets the impression that staff really care and a solid breakfast is a good start to your day.

Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

It is extremely heartwarming to read that it shows that our staff truly do care because they work very hard and pride themselves in providing a "welcome to our home, we are so glad you came" experience for all our guests. Thank you very much for your kind review and we hope to see you again!

Los Angeles, California
Reviewed 5 April 2016

This location is tucked into a quiet, residential neighborhood. It has easy highway access. So if you're going back-and-forth to Vancouver, you'll probably have to cross the Port Mann Bridge. It's a toll bridge, so be prepared to pay a bit. (That's a consideration if you're planning a budget vacation.) Standard wi-fi is fast. Rooms are clean and well-maintained. Breakfast...

Thank Ernest K
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you for the great review! Just a side note: There is an alternate route to avoid the toll bridge heading west. It is admittedly quite a detour, but very doable if one wishes to avoid the toll. We appreciate you taking the time to share your experience and we hope to see you again!

Seattle, Washington
Reviewed 22 February 2016

Holiday Inn Express Surrey is off the freeway, and a straight drive from Canada to another US-Canadian border checkpoint. It is a three-star hotel, located near Guildford town center. There is nothing much around, but we were attending a lacrosse game in Langley. Check In/Check Out: It was quick both ways. I booked a standard King room, and when we...

Thank solewalker
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you for sharing your experience. I am very sorry to learn that there were no cinnamon buns present when you were in the breakfast area, that is highly unusual and will be investigated to see what may have happened. The nearby Guildford Mall hosts Walmart, The Bay, Sears, H & M, Old Navy, and numerous other popular stores and...

Williams Lake, Canada
Reviewed 20 February 2016

When my husband and I first arrived at the hotel, we were greeted by great friendly front desk staff. We even received a complimentary bottle of wine as we were celebrating our engagement. We booked the Jacuzzi suite, which was decent aside from some garbage and I had to clean the tub before I used it (which I do at...

Thank b g
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

It is always an uncomfortable situation when a room is damaged by smell to such a degree that it has to be put out of order for extra cleaning and a damage deposit has to be imposed. This is a step rarely taken at our property due to the hard feelings it causes and pleasing our guests is always our...

Kamloops, Canada
Reviewed 7 February 2016 via mobile

Stayed here 4 nights on business. The staff was very friendly and helpful. Small, well-furnished workout room, nice pool and hot tub are all nice. Hot breakfast was decent for a hotel with meat and egg options alongside all the typical carb offerings. The only downside (if you don't have a vehicle) is the only restaurant nearby is in the...

Thank revleann

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Smart Choice among Vancouver Area Hotels! Welcome to the Holiday Inn Express & Suites Surrey. Located just outside of Canada's third-largest city, guests of our cozy hotel experience big city convenience with rural hospitality. Combining the best of the business and leisure worlds, our hotel in Surrey stands out from the crowd of other British Columbia hotels. Business travelers appreciate our convenient on-site meeting facilities, perfect for a corporate briefing, training seminar or board meeting. Even more convenient is our Surrey hotel's unbeatable location near local business and corporations, with easy access to the Trans Canada Highway and big businesses in nearby Vancouver. Guests in town on vacation find our location among the best of British Columbia hotels. Because we are located just east of Vancouver, our hotel's guests can enjoy the attractions and shopping downtown without forsaking the charming rural pleasures located further inland. Surrey's numerous recreational parks and outdoor activities are a sign of what lies just minutes away after escaping the city. Stay Smart at the Holiday Inn Express Hotel & Suites Surrey, and you can relax in elegant rooms with stylish decor and modern amenities, including free high-speed, wireless Internet access and a mini fridge and microwave in all rooms. Impressive among Vancouver hotels, our amenities include an indoor pool, hot tub, sauna and Fitness Ctr. And enjoy a free breakfast with a view of woodlands and wildlife. ... more   less 

Additional Information about Holiday Inn Express & Suites Surrey

Address: 15808 | 104th Ave, Surrey, British Columbia V4N 5L2, Canada
Region: Canada > British Columbia > Surrey > Guildford
Price Range: $121 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Surrey 2.5*
Number of rooms: 85
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Also Known As:
Holiday Inn Express And Suites Surrey
Holiday Inn Express & Suites Surrey Hotel Surrey
Holiday Inn Express Surrey
Holiday Inn Surrey
Hotel Style:
#3 Family Hotel in Surrey
#4 Romantic Hotel in Surrey
#6 Business Hotel in Surrey
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back - quiet, and nice wooded outlook”
 of 5 bubbles IMUK, 5 Jul 2016 | Read review
“stay away, the four points across the street was great I'm told”
 of 5 bubbles stevesZ2990MG, 5 Jul 2016 | Read review
“ask for a room on top floor if possible, or at least facing away from street.”
 of 5 bubbles lulubelle45, 30 Sep 2015 | Read review
“Use your GPS.”
 of 5 bubbles SURFERDON, 20 Sep 2015 | Read review
“You might ask the person at the desk.”
 of 5 bubbles G7373KOmaryl, 17 Aug 2015 | Read review
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