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Sheraton Vancouver Guildford Hotel

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Traveller (123)
Room & Suite (98)
Dining (16)

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Sheraton Vancouver Guildford Hotel in Surrey, British Columbia sits in the beautiful Fraser Valley and is a four-star, 279 guest room hotel with a 26,000 sq ft conference centre near Stanley Park, Grouse Mountain, and White Rock. Our hotel offers an ideal location in the business and entertainment districts of Surrey.
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Property amenities
Pool
Restaurant
Room service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Centrally Located
HOTEL CLASS
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532Reviews
190Photos
6Q+A
100Room tips
Traveller rating
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Popular mentions
I recently stayed in a double queen room with the daily buffet breakfast. The room decor was modern and the beds/pillows/linens were super comfortable. It was also quiet and clean. The fitness center and outdoor pool were closed for renovations. This is definitely one of the
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Stayed at the hotel two nights while attending a business event. On the positive side, the hotel has very nice rooms, with great beds, pillows, bedding, and ample space. Bathrooms are modern and have all the amenities you need. Service was great with quick checkin and self
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The hotel has a mission statement on its invoice that says: "When you stay with us, we Go Beyond so you can too with thoughtful service, exceptional experiences and everything you seek when travelling." The hotel stay was only exceptional in it's inattentive staff, who seem to
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Response from SarahL8637, Manager at Sheraton Vancouver Guildford Hotel
Responded 2 weeks ago
Thank you for letting us know about your experience, Z8383QAmichelb. Our VIP/ Club Services Manager was in contact with you on February 24th and on February 25th there was going to be half an hour wait to speak to the Front Desk Manager as they were attending a meeting. Usually our Front Desk agents who are empowered to take care of any guest issues that may arise, are able to resolve guest issues without the need for management involvement. I sincerely apologize that they were not able to rectify the issue. Due to the recent launch of our new loyalty program, hotel website updates were not permitted to publish to inform our guests in advance of the fitness room renovation. The hotel is in no way trying to be deceptive. Please accept our full apology for your negative experience.
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Great hotel. Decor was modern and nice. Beds were comfortable and room was spacious. Ask for a mountain view room. The view was spectacular! We did not use the pool as it is currently being renovated. I would have liked to have been told this when I booked the hotel, not after
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Pathetic Service...No courtesy shown by the Duty Manager at the Front Desk Mr. KEN MUNRO himself. What will the Manager percolate down to his staff when he himself is not capable to Servicing Guests in a nice manner. The complementary things like Shampoo is not given and
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Response from Francine W, Manager at Sheraton Vancouver Guildford Hotel
Responded 31 Jan. 2019
Dear Aks M To follow up on our telephone conversation yesterday regarding your negative experience at our property and in particular with our Night Manager. As I said during our conversation yesterday I sincerely apologize for this particular Manager and how he made you and your wife feel. When we spoke yesterday I told you the hotel takes these types of complaints very seriously and we will be addressing the matter directly with the associate responsible for your negative experience. This is not the type of service we are known for and we are very sorry that this was your experience. We wish you safe travels in the future.
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Photo provided by managementSheraton Vancouver Guildford Hotel
Club room with a mountain view
Really nice views from top floors
King plus Sofabed room
Bathroom
Double Queen room
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12345620
What are the pool hours? Is there a time for adults only?
Good afternoon Kim S. the pool at the Sheraton Vancouver Guildford Hotel is open at 6:30am and closes at 11pm. Adult only swim is from 10pm-11pm. Warm regards.
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Hello Gabriel, Please be advised that our penthouse suites are out for renovation and do not have a return to service date. Our Club floors are out for renovation but will be back in late February 2017. Please let me know if a club room will suffice. John Kearns General Manager
0 votes
Is the Club Floor worth the extra cost?
Depends on what the extra cost is on the night you're considering. You get free continental breakfast (maybe valued at ~$10-15 per person), and free snacks and bottled water/bevs (~$5 p/p). Other amenities like free wifi and phone calls might not be worth as much, since wifi is free in all rooms and most travelers have cell phones. You'd have to do the math but generally it's not worth it, usually a perk hotels use to reward loyal customers and some businesses permit their employees to book these rates. Think of it like flying first class. Is it objectively worth it financially? Probably not. Is it fun to splurge sometimes? Sure is!
2 votes
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Is the pool open in winter?
Thank you for your question. Yes our pool is open in the winter months. Warm regards.
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Thank you for your question. The outlet mall is about 1.5 hours away from the hotel using public transit. Our shuttle service ends at 6:30pm nightly and we do not offer any other free transportation outside of these hours. Our location is very conveniently located close to Skytrain and bus stops. Warm regards.
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12
"ask for a mountain view room"
"Get the highest floor possible facing the mountains"
"Our room was a mountain view that was very nice"
"Gold status with starwood gets you some good perks"
"get the club suites. It saves the hassle of getting out for a breakfast"
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12345620
PRICE RANGE
USD 123 - USD 247 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton surreysurrey sheraton
LOCATION
CanadaBritish ColumbiaSurreyGuildford
NUMBER OF ROOMS
279
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