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BEST WESTERN PLUS Gatineau-Ottawa

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516 Reviews from our TripAdvisor Community

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Showing 363: English reviews
Easton, Pennsylvania
Reviewed 10 December 2015

My wife and I had a pleasant experience at this hotel. The staff was extraordinarily helpful and very friendly. They made us feel welcome the minute we entered the lobby. The location is great being right across the river from downtown Ottawa. They also had parking on site which made everything easier as we did not have to carry our...

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Helpful?
Thank George W
Martin F, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review

George W, Thank you for taking the time to share your experiences at our hotel, with the Trip Advisor community. I was happy to read that our hotel's location and services, met both your needs and your expectations. We are very fortunate by our location and how central we are to all major tourist attractions. On behalf our entire team,...

toronto, Canada
Reviewed 7 December 2015

when i go to best western, i think of quality and service. didn't feel so well on this hotel's hardware,just too old.The staff are nice and easy, but didn't like the old style, plus the air conditioning is noisy at work, no hot water kettle in the room and no teeth brush in bathroom.you need to buy your own breakfast...

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Helpful?
Thank Yuan L
Martin F, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review

Yuan, Thank you for your review of our hotel, we appreciate the time and energy it takes to write comments after your stay. One of our greatest priorities is to offer clean and comfortable accommodations to our guests with speedy and friendly service. Without the help of our guests leaving comments and letting us know what improvements are needed we...

bristol
Reviewed 5 December 2015

1) Arrived on a Saturday after a 9 hour drive and the hotel was full of kids hockey teams who ran around until 1:30, up & down the stairs beside our room. Complained, hotel didnt do anything. Complained the next day & got free parking for that night. 2) Hotel is undergoing extensive renovation with noise all day. Used hotels.com...

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Helpful?
1Thank laulaupip
Martin F, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review

laulaupip, I thank you for your review, I can empathize with your feelings on this subject very well, and can only apologize for the unpleasant situation you experienced. I will certainly be following up with our overnight team regarding these noise issues. I was also sorry to hear of your displeasure with our renovations. Please be aware that all clients...

Reviewed 25 November 2015

Huge clean room. Free wifi. Great omelette for breakfast. Parking was available outside for a reasonable rate. Just over the bridge on the Quebec side of Ottawa. Friendly staff. You always know what you get with Best Western.

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Helpful?
Thank Scott C
Martin F, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review

Scott C, I wanted to personally thank you for your review of our establishment. It takes time and effort to write a review and I want you to know how much I appreciate your time. Please be assured that I have already shared your comments regarding your stay with my team and have congratulated them on a job well done....

Toronto, Canada
Reviewed 21 November 2015 via mobile

I've seen this hotel many times and finally decided to try it out when in town for a regular business trip. I stayed two nights. In general I was happy and it is a fantastic value for the price I paid, which shocked me it was so low. A few notes. On the positive, the room was clean and well...

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Helpful?
Thank TravellingPriest
Martin F, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review

Travelling Priest, Thank you for your review of our hotel, we appreciate the time and energy it takes to write comments after your stay. I was so pleased to read that you had such a positive first impression of our hotel and services. You even commented on our high levels of cleanliness and customer service. We value all comments from...

East Grinstead, United Kingdom
Reviewed 20 November 2015

Incredibly large comfortable room. Free wifi. Parking. Good value breakfast: I had an excellent omelette. It was clean and professionally presented. 24 hour reception just over a bridge in the Quebec side very close to Ottawa.

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Helpful?
Thank Scott C
Martin F, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review

Scott C, Thank you so much for sharing your experience at our hotel with the Trip Advisor community. I was so happy that you felt good about the "value on dollar spent" you received from your stay Offering clients a courteous, clean, comfortable stay are our greatest goals and ones we take to heart. Once again, on behalf our entire...

St. Thomas, On, Canada
Reviewed 17 November 2015

Excellent location. Nice view. Good staff. Lovely rooms. Staff was helpful with suggestions regarding restaurants and attractions. Construction was made as inconspicuous as possible. Very comfortable beds. The room was large and comfortable. WIFI was fast.

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Helpful?
Thank Ellen P
Martin F, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review

Ellen P, Thank you for your comments and for taking the time to post your review of our Best Western Plus Hotel. It is comments such as yours that allow us to continually improve upon our products and services. It was most gratifying to learn that our continual investments into training, customer service have not gone un-noticed. Thank you once...

Kingston, Canada
Reviewed 9 November 2015

The hotel is ideally located with an excellent view of the Ottawa River and the city of Ottawa. The rooms are clean and very comfortable. There is a restaurant there with excellent food. There is also a swimming pool to go for a swim and relax. Another benefit is having a pleasant park in front of the hotel where you...

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Helpful?
Thank Nicholas D
Martin F, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review

Nicholas D. Thank you for your review of our hotel, we appreciate the time and energy it takes to write comments after your stay. I was so pleased to read that you had such a positive first impression of our hotel and services. You even commented on our high levels of cleanliness and customer service. We value all comments from...

Montreal, Canada
Reviewed 31 October 2015

Paper thin walls. Noisy. People having parties all the time. Had to change room at 4am because night staff was unable to tell people to calm down.. Breakfast rate forces you to choose one menu option even if you'd like something cheaper... food not fresh. Restaurant staff not real waiters... this hotel is in dire need of refurbs.

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Helpful?
Thank Etienne D
Martin F, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review

Etienne D, I thank you for your review; I empathize with your feelings on this subject, and can only apologize for the unpleasant situation you experienced. I am disappointed to hear your stay did not meet or exceed your expectations. Offering value and providing clean and comfortable accommodations to our guest, are our greatest priorities. We sincerely value the comments...

Canada
Reviewed 29 October 2015

for the location, web rating and PLUS title beside the name I had much higher expectations. staff are good. rooms are decent. parking is below average and I felt uncomfortable parking a nice car there. some nights there were no spots available and I had to park down the street. older building and lucky to be in a great location...

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Helpful?
Thank David W
Martin F, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review

David W, Thank you for taking the time to express your concerns regarding your stay with us. Be assured our property looks at every comment, positive or negative and will act on improving our products and services for all our guests. I was very sorry to read that your stay with us was not to your expectations. I have personally...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Take a moment to relax and enjoy the view! Best Western Plus Gatineau-Ottawa is an award winning, waterfront hotel that provides guests with a picturesque view of Canada’s Capital. Our 9 storey structure has 133 guest rooms including 9 suites, 4 banquet rooms offering a total of 4500 square feet of meeting and banquet space and with our events manager directly on site, we can accommodate all your business or leisure event needs. Our hotel offers a relaxing blend of inviting hospitality with state of the art, modern day conveniences, including complimentary wireless high speed internet throughout, free local phone calls, an equipped health facility, a newly renovated indoor salt water pool with a lifeguard provided at all times and indoor parking. Enjoy a stroll across the historic Alexandra bridge, to the famous Byward Market and Ottawa’s downtown business, shopping and entertainment district. We look forward to welcoming you to the Outaouais’ best kept secret. ... more   less 

Additional Information about BEST WESTERN PLUS Gatineau-Ottawa

Address: 131 rue Laurier, Gatineau, Quebec J8X 3W3, Canada
Region: Canada > Quebec > Outaouais Region > Gatineau
Price Range: $119 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Gatineau-Ottawa 2.5*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Hotel Gatineau
Best Western Gatineau
Gatineau Best Western
Hotel Style:
#5 Business Hotel in Gatineau
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Gatineau-Ottawa staff and other travellers.
4 questions
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North Bay
Kingston, Canada
over a year ago
Kingston, Canada

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Questions? Get answers from BEST WESTERN PLUS Gatineau-Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view is excellent with the Parliament buildings in clear view”
 of 5 bubbles GBCaper, 30 Aug 2016 | Read review
“Ask for river view”
 of 5 bubbles marciao159, 16 Aug 2016 | Read review
“ask for river view -- beautiful”
 of 5 bubbles OakvilleCubalover, 15 Aug 2016 | Read review
“As for the king size bed on a higher floor - rooms that end in pair numbers face the river!”
 of 5 bubbles mamarica, 19 Jul 2016 | Read review
“River View is preferable”
 of 5 bubbles GlobetrotterSH, 8 Jul 2016 | Read review
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