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Crowne Plaza Gatineau-Ottawa

HolidayInn.comUSD 135*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Crowne Plaza Gatineau-Ottawa
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367 Reviews from our TripAdvisor Community

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Showing 303: English reviews
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Edinburgh, United Kingdom
Reviewed 2 days ago NEWvia mobile

We had booked Hotel Indigo in central Ottawa but IHG failed to tell us they no longer owned the hotel and that our reservation had been cancelled. We therefore found out, 24 hours before arrival, that we had no hotel reservation (the same evening that Ottawa was hosting a major hockey match.) After 2 hours on the phone to IHG,...

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Helpful?
Thank LouLouMaythorne
Peru
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Stayed this past weekend for a hockey tourney. Very large rooms only small complaint would be the very very hard beds. Within walking distance of many nice restaurants. Parking garage is nice does cost 18.00 cad per day. However worth it very difficult to find parking. Hotel is directly across the stree from a very nice park if you would...

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Helpful?
Thank jemirata
About Hotel's Favourite Review
Nathalie T, Sales department at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear jemirata, Thank you for reviewing our property after your stay. It is delightful to know that you appreciated our hotel and the proximity to parks. We appologize that the bed comfort did not meet your expectations. Thank you again for your comments and we hope to welcome you back soon again. Émilie B. Sales department

Hanover, Canada
Reviewed 3 days ago NEW

My husband and I just came back from a 5 day get away to Ottawa for the tulip festival and stayed at the Crowne Plaza, in Gatineau. Our room was very spacious and the beds were very comfortable. The one day we did not get our coffee supplies replenished so had to ask at the front desk for additional supplies,...

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Helpful?
Thank Jo R
Nathalie T, Sales department at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Jo R, Thank you for reviewing our property after your stay with your husband! It is delightful to read that you appreciated your time at the hotel Thank you again for your comments and we hope to welcome you back soon again. Kind regards, Émilie B. Sales departement

Reviewed 1 week ago via mobile

I travel the globe and generally stay in IHG hotels. We'll always if there is one where I'm visiting. The hotel seems to cater for groups and is surrounded by government buildings. Hence they don't seem to care. Staff at best were disinterested most of the time. The only helpful and friendly member of staff was the maid. The sauna...

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Helpful?
Thank Andy C
Michael L, Front Office Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Andy C, I am truly sorry for your experience and appreciate that you have shared that your impressions are of my management of my hotel and not representative of IHG and her brands. The sauna floor is being redone this week, the cedar is cut and onsite. For all your experiences and impressions I apologize. Michael, GM

Hamilton, Canada
Reviewed 2 weeks ago via mobile

There were no reasonably priced hotels on the Ottawa side so I booked for 2nights. Monday to Wednesday.There was a dance type of competition and every amenity, elevator,restaurant, was crawling with excited kids. The clerk gave me a room that turned out to be across from one of the parents' party, door open, at least 20 people. I had to...

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Helpful?
Thank Suzanne B
Nathalie T, Sales department at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Suzanne B, Thank you for taking the time to write your review, we appreciate getting feedback from your recent stay. We appologize for the inconvience during your stay, as we were hosting a a competition group in the area. Your comments are very important as we strive to achieve complete guest satisfaction. We hope to welcome you back. Kind...

Holt
Reviewed 2 weeks ago via mobile

Not sure what to make of this as a Crowne Plaza Arrived late-ish, about 930pm after a long wet drive from Niagara. At check-in, one guy not at all interested as he spent all the time on phone, but someone eventually told me to park around the corner, directions were a tad lacking! No offer to assist with cases etc....

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Helpful?
Thank EvertonBrian
Nathalie T, Sales department at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear EvertonBrian, Thank you for taking the time to write your review, we appreciate getting feedback from our IHG members. I can understand your disappointment. I wish I could give you an explanation for the wait you experienced. Your comments are very important as we strive to achieve complete guest satisfaction. They will be shared with the supervisor to reinforce...

Toronto, Canada
Reviewed 4 weeks ago

Stayed here for a business meeting for 2 days Its a bit isolated- nothing in the immediate vicinity although there are restaurants within 10-15 minute walk My room was spacious and clean with a well renovated bathroom, although ceiling was stained and bedding was lowish quality- it was a bit cold and the covers were thin. I wanted room service...

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Helpful?
1Thank TW53
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear TW53, Thank you for taking the time to review our property after your stay. I apologize our services in the restaurant and meeting area were unsatisfactory. I will share your comments with our team in order to achieve complete guest satisfaction. Kind regards,

Kingston, Canada
Reviewed 14 April 2017 via mobile

Staff was very welcoming. Should have ATM machine. Didn't seem close to any restaurants or coffee shops. Rooms are decent but smell stuffy, window seal was broken so it was fogged up. Beautiful view of the water. Would return.

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Helpful?
Thank NatalieC29
Nathalie T, Sales department at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Nathalie C29, Thank you for taking the time to provide feedback on your stay. It is unfortunate that you didn't fully enjoying your time at the hotel. Sorry for the inconvenience, the necessary adjustments will be made to achieve complete guest satisfaction. Thank you again for your comments; we look forward to serving you in the future. Sincerely,

Reviewed 10 April 2017 via mobile

This hotel is in Gatineau but excellent location to attend meetings or visit downtown Ottawa (2 min drive). You can even walk. Hotel is nice, regular rooms are spacious, excellent view of the river from the starting 5th floor, very comfy beds and pillows. Bathroom is clean, well equiped and large. Rooms are very good. One restaurant on site; food...

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Helpful?
Thank Ivonne S
Nathalie T, Sales department at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Yvonne S, Thank you for your review! We hope to welcome you back. Kind regards,

Winnipeg, Canada
Reviewed 19 March 2017 via mobile

I arrived Ottawa in the mist of a snowstorm and was happy getting to the hotel. There was no sign in front of the hotel guiding me where to park my car so I pulled up to the Hotel entrance. While checking in I was told that there are no complementary parking options available, the only possibility to park was...

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Helpful?
1Thank Gass1
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Gass1, As a valued IHG Rewards Gold member, I know that you have many experiences & I appreciate that you took the time to express your views on our hotel. Your comments will be shared with our team members as we strive to achieve complete guest satisfactions. Kind regards, Nathalie T., Director of Sales

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Pour de l'information en Français, visitez: Crowne Plaza Gatineau-Ottawa Hotel. Welcome to a 4-Star Hotel in Gatineau, Quebec. The Crowne Plaza Gatineau-Ottawa hotel offers the perfect blend of leisure activities and business amenities in a convenient location just 2.4 kilometres (1.5 miles) from Parliament Hill. Guests of our Gatineau hotel appreciate the convenience of close proximity to attractions in both Quebec and Ontario. The Casino du Lac-Leamy, Rideau Canal and Byward Market are all less than six kilometers away. For outdoor enthusiasts, the Chaudiere Falls, Provincial bike path, La Route Verte are just out our door at the Parc des Portageurs. You can jog for miles right beside the Ottawa River. Business guests love the comfort of our riverside hotel near Ottawa, which includes a Business Centre and free high-speed Internet access. For meetings, we have more than 15,000 sq. ft. of flexible space. While staying at our hotel in Gatineau, just across the street from the Ottawa River, dine in our restaurant, La Jardiniere, enjoy a drink in Bar des Chutes, do a lap in our saltwater lap pool, sweat it in our Fitness Ctr, sauna or soak in our whirlpool. And of course, our rooms offer the most comfortable stay in the area. Discover the Nation's Capital with us. ... more   less 

Additional Information about Crowne Plaza Gatineau-Ottawa

Address: 2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
Region: Canada > Quebec > Outaouais Region > Gatineau
Price Range: $162 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Gatineau-Ottawa 3.5*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Priceline, Travelocity, Hotwire, Hotels.com, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA, HotelQuickly and Hotel.de so you can book your Crowne Plaza Gatineau-Ottawa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Plaza La Chaudiere Hotel Gatineau
Holiday Inn Gatineau
Gatineau Holiday Inn
Hotel Style:
#6 Business Hotel in Gatineau
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Gatineau-Ottawa staff and other travellers.
3 questions
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Liverpool, New York
London, Canada
over a year ago

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Questions? Get answers from Crowne Plaza Gatineau-Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“decent beds is about all i can say”
JayCl, 9 Feb 2017 | Read review
“No sufficient food or hot beverages so did not experience”
jeanf570, 1 Dec 2016 | Read review
“great view from higher floors on the front side”
932kaya, 18 Oct 2016 | Read review
“get to breakfast buffet before 8 if you want to eat”
chunkster152, 13 Oct 2016 | Read review
“try the executive kings”
Davax, 6 Oct 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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