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Hilton Vancouver Metrotown

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Hilton Vancouver Metrotown
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1,330 Reviews from our TripAdvisor Community

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Showing 1,261: English reviews
Port Alberni, Canada
Reviewed 21 March 2016

I have stayed many times at this hotel for business and never had a problem. The rooms are comfortable and clean. The staff are amazing. I can't say enough about the staff. Room service is fast and hot. The restaurant is comfortable and provides a great selection of food.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Sarah J
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Sarah J, Thank you so much for your wonderful feedback on your recent stay at our hotel. We are very appreciative of your continued loyalty of our property and am even more thrilled to read such great words toward our team members and the products and services we provide. We look forward to welcoming you back very soon. Best...

Reviewed 21 March 2016 via mobile

We stayed here for just one weekend. We never did use the internet, gym or pool. As we were too busy with friends and family. But the view was nice, staff were great, room was very clean. My husband and I would definitely stay there again. The location perfect; we could walk to shopping or restaurants, and use the sky...

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Helpful?
1Thank Kelsey K
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Kelsey K, Thank you for taking the time to provide feedback on your most recent stay at our hotel. I am so glad to read that your stay with us was a positive one and that you and your family were able to enjoy some time together at our property. Our team and I look forward to welcoming you...

Victoria, Canada
Reviewed 21 March 2016

This is supposed to be a 4 star hotel. Regrettably, the bathroom sink and bathtub sink were both clogged. I was having a shower and the water level rose to my ankles - had to try and clear the clog myself as I wanted to finish showering. Beds were nice and clean though, which is a plus. Would've given 5...

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Helpful?
2Thank James T
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear James T, Thank you for taking the time to provide us with your feedback on your recent stay with us. Our goal of course is to always have our guests score us with "5's" and I wish to apologize that we were unable to do that due to the issues you experienced with your guestroom bathroom facilities. I would...

West Vancouver, Canada
Reviewed 20 March 2016

A fantastic venue for meetings/trade show, excellent service, friendly staff. Good restaurant, food very good. We have had a trade show at the Hilton, twice a year for 12 years, service could not be better. Metrotown is nearby, and lots of restaurants. Recommend highly!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Lorna P
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Lorna P, Thank you very much for taking the time to provide feedback on your recent experience at our hotel. We are very appreciative of you and your association's loyalty these many years and we look forward to many more years to come. All the very best. Chris Director of Rooms

Mississauga, Canada
Reviewed 20 March 2016

Room was dark not enough lights in room. Internet speed even at premium is abysmal. I have noticed that internet speed is a problem at most Hilton properties. Furniture in room unusable. Bed was great no issues

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Norm C
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Norm C, Thank you for taking the time to provide us with your feedback on your most recent visit. We value your time and thank you for the input that you provided as we continually strive to provide the utmost best in product and service. I wish to have an opportunity to discuss your most recent visit with us...

winnipeg, manitoba canada
Reviewed 19 March 2016

fantastic views when on higher floors. clean and well run. valet parking is well worth it as the underground parking is a little hard to navigate and sometimes quite full. my only complaint is there is no in house coin op laundry as a business traveler that is quite important, and no bank machine on site, which makes it hard...

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Helpful?
1Thank jules23797
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear jules23797, Thank you so much for the wonderful feedback you gave on your recent visit at our hotel. We value your time and feedback as it provides us an opportunity to hear from our guests as to what additional amenities we could look into providing our guests while they are visiting. Thank you as well for the wonderful comments...

Fairfield California, United States
Reviewed 18 March 2016

We stay here while visiting family in Burnaby. We have tried several other hotels and they all come up short in one or more respects. We love the oriental food available in Food Court in the attached Crystal Mall.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Harry A
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Harry A, Thank you for taking the opportunity to provide feedback on your recent stay at our hotel. We are grateful to read that your overall stay with us was a comfortable one and that you fully enjoyed the services and amenities of the hotel and the surrounding area. We look forward to welcoming you and your family back...

san francisco, United States
Reviewed 17 March 2016

A great location. Next time I will get in earlier so I can enjoy the area. Reasonably convenient to where I need to be. The staff was very nice, efficient and made the extra effort even though I got there after 11;00 am. I will be back.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Joe W
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Joe W, Thank you for your feedback on your most recent stay at our hotel. I am thrilled to read that your overall experience with us was a positive one and we look forward to having the opportunity of welcoming you back in the near future. Best regards, Chris Director of Rooms

Fort Lauderdale, Florida
Reviewed 14 March 2016

We booked this hotel for 12 days,as there were king suites which we wanted. The room appeared smaller than many suite hotel rooms. The hotel is nice, and clean, but I wouldn't consider it luxurious. The King bed was very comfortable. We enjoyed having two television sets and the separate living room. The hotel did not have an accessible room....

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Helpful?
1Thank johanna4645
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear johanna4645, We thank you for your time in providing us with feedback on your stay with us during the Christmas season. Your input is very valuable to us as we continue to strive in providing the utmost best in product and service and your input is valuable in ensuring what we are doing right and what we can improve...

North Vancouver, Canada
Reviewed 14 March 2016

I've stayed at this hotel several times as its located in a very central area with excellent links to transport. The hotel staff are very helpful, the rooms are comfortable (although some can be a little on the small side) and there are excellent facilities on the door step. There are some fabulous views of Downtown Vancouver, the North Shore...

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Helpful?
2Thank AorA_Travel
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear AorA_Travel, Thank you for taking the time to provide feedback on your most recent stay at our hotel. We value the feedback that you have provided and use it to ensure that we are on the right track in providing our guests the best in products and services we provide. I am glad to read that your overall experience...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Reflect social dining + lounge
Reflect social dining + lounge
Cuisines: Canadian, American, European, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 

Additional Information about Hilton Vancouver Metrotown

Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Region: Canada > British Columbia > Burnaby
Price Range: $154 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, HotelsforEveryone, Hilton Hotels Direct and Expedia so you can book your Hilton Vancouver Metrotown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown
Hotel Style:
#2 Family Hotel in Burnaby
#2 Business Hotel in Burnaby
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Vancouver Metrotown staff and other travellers.
11 questions
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Questions? Get answers from Hilton Vancouver Metrotown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go out and visit the Sushi Garden for dinner. Worth it!”
 of 5 bubbles Tytusmk, 22 Feb 2017 | Read review
“The view facing the city and mountains from higher rooms is absolutely gorgeous”
 of 5 bubbles Craig_Tapper, 12 Feb 2017 | Read review
“All rooms were nice sized, from standard to suites.”
 of 5 bubbles 315jayh, 5 Feb 2017 | Read review
“Upgrade to a corner room they have great views.”
 of 5 bubbles miltoncrook, 2 Feb 2017 | Read review
“great location away from downtown core, with walking access to shopping and good restaurants.”
 of 5 bubbles 918gerrys, 1 Feb 2017 | Read review
5 of 5