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Hilton Vancouver Metrotown

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Traveller (428)
Room & Suite (215)
Dining (28)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Great View
HOTEL CLASS
Hotel links
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Hotel deals
1,709Reviews
459Photos
24Q+A
100Room tips
Traveller rating
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Popular mentions
I stay at this hotel on business. The rooms are clean and the hotel is doing a renovation. The breakfast is excellent and lounge is good as well. The staff do a great job. The hotel is close to Metrotown Mall.
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Hotel's Favourite
We spent few nights here during Christmas visiting family. We booked a room with lounge access. Due to the holidays, the lounge on the upper floor was closed. Breakfast and the afternoon happy hour were moved to the breakfast room. Selection was good. Our room is quiet and
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Response from MichaelF8905, Director of Operations at Hilton Vancouver Metrotown
Responded 2 weeks ago
Hello dougs007, Thank you for taking the time to share your comments from your stay with us! I am very pleased that you enjoyed your room and experience. We have a great team and Lavery is a great example of the passion they have to take care of our guests! I have ensured to pass along your comments to him. We look forward to seeing you again soon! Cheers, Michael
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This is by far the most professional Hampton that I’ve stayed at. It punches far above its class. From the front desk to the rooms - Dripping with quality. I’m in a Hilton hotel every week and this is among the best.
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Review collected in partnership with Hilton Hotels & Resorts
+9
I stayed here recently for several days while visiting Vancouver. This hotel while located in Burnaby in Metrotown is just a couple blocks from the Metrotown Sky Train station which gives you full access to the Greater Vancouver area. Check-in was a little clunky. I had
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Response from MichaelF8905, Director of Operations at Hilton Vancouver Metrotown
Responded 1 week ago
Hello skating102, Thank you for taking the time to let us know about your recent stay with us. I am sorry about the digital key issues, sometimes technology is just not that friendly, but I am glad we were able to get things sorted out for you. I am pleased that you enjoyed your stay and we look forward to welcoming you back for another great stay! Cheers, Michael
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My experience at this hotel has been marred by the fact that I have been charged for items allegedly removed from the bar fridge. The bar fridge in reality was absolutely empty when we checked in, and at the time of checkout, these items were NOT mentioned to me. I have emailed
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Response from MichaelF8905, Director of Operations at Hilton Vancouver Metrotown
Responded 2 weeks ago
Hello Kathy G, Thank you very much for your comments from your recent stay with us and I must apologize for the misunderstanding regrading the item charges. I believe our Guest Service Manager has been in touch to correct the mistake. We appreciate your feedback and I hope that you will give us the opportunity to stay with us again. Please do not hesitate to reach out should you have any other concerns you would like to share. Cheers, Michael
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Hello Tourist64192160297, Good question, it does come up quite frequently. The legal age in BC is 19 so you have to be minimum 19 yrs old. The person who books the room with a credit card must be there at check in, with the card, for the hotel to verify it. I hope this answers your question.
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Hello Arubalisa, The Opal or Executive Lounge offers a hot breakfast selection Monday to Friday 6am to 9am & Saturday & Sunday 7am to 10am. Items include a rotating selection of eggs, bacon, pork sausage, pastries and fresh fruit along with juice and hot beverages. We offer a hot food selection in the evening Monday to Sunday 5pm to 9pm that includes a rotating selection of 2 hot items, snack items, and cold appetizers. The Opal Lounge accessible 24hours and during the non-service times we offer light snacks and hot beverages. I hope this answers your question. Cheers!
0 votes
The highest floor possible is 18. I am HH member and I was in room 1512 (I choose the room via the Hilton app). This room faces the mall and is on McKay. When I was there in May (2018), there was construction going on across the street.
2 votes
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I used a credit card.
1 vote
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Yes
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"Ask for a high floor room on the side that views the mountains. Great view on a clear day."
"Explore the local restaurants like Sushi Garden on "Kingsway". We really enjoyed the Opal Room to watch the sun rise and set."
"poor front desk service"
"Choose an Executive room not facing the construction site"
"Ask for a room on a high floor and in a corner of the hotel."
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PRICE RANGE
USD 130 - USD 294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton vancouver metrotown hotel burnabyhilton hotel burnabyhilton burnabyburnaby hilton metrotown
LOCATION
CanadaBritish ColumbiaBurnaby
NUMBER OF ROOMS
283
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