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Hilton Vancouver Metrotown

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Hilton Vancouver Metrotown
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1,287 Reviews from our TripAdvisor Community

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Showing 1,221: English reviews
Granite Bay, California
Reviewed 4 days ago NEW

The hotel is Clean and close to restaurants and shopping. I came in at night. We were hungry and there's a bunch of Asian food around the area that were open late at night. Best buy across the street and I think the hotel was attached to a shopping place. I didn't really check it out, but I saw it...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank dawuy
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear dawuy, Thank you for your feedback on your recent stay at our hotel. We are super excited to read that your overall experience with us was positive one and that the location of the hotel made it such. We look forward to welcoming you back soon! Best regards, Chris Executive Assistant Manager

Miami
Reviewed 4 days ago NEW

Very enjoyable stay at this property. Hotel property was modern and clean. Very spacious rooms with excellent view of the city. The staff we encountered were amazing and couldn't have been nicer or more helpful 5 Stars to the employees (with the exception of valet). Multiple options within walking distance for food, drink, shopping and so on. The feel of...

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Helpful?
Thank Euroboyz
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Euroboyz, Thank you for taking the opportunity of providing us with detail on your most recent experience at our hotel. Although I am glad to see that for the most part your stay with us was an enjoyable one I am very concerned about your experience with the parking garage and the valet team. As for the parking garage,...

Chicago, United States
Reviewed 5 days ago NEW

The hotel was located in a convenient location just minutes from light rail, shopping, and dining. It is across from Metropolis which has over 400 shops and restaurants. Easy access to downtown Vancouver for sighseeing. The Sunday brunch buffet was fairly priced with many options/variety.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Shafique K
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Shafique K, Thank you for the feedback on your recent stay at our hotel. We are extremely grateful to read that your stay with us was such a pleasurable one and that you had a chance to take part of our hotels award winning Sunday Brunch. We look forward to seeing you again soon! Best regards, Chris Executive Assistant...

Orlando, United States
Reviewed 1 week ago NEW

If you are looking for a hotel that offers great quality, service, and location to downtown Vancouver and attractions this property is a must! My wife and I enjoy our stay and it is a must to do the Sunday brunch!!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank varickt
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear varickt, Thank you for providing feedback on your recent stay with us. We are very glad to read that the quality, service and location of our hotel made for such a great experience for you and your wife. We look forward in welcoming you back in the very near future! Best regards, Chris Executive Assistant Manager

Pittsburgh, United States
Reviewed 1 week ago

This hotel is terrific. The staff and the employees are really on top of everything. The hotel's location is perfect, great restaurants, a mall, Sky Train within walking distance! Stay there you won't be sorry!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 781gerryk
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear 781gerryk, Thank you so much for your time in providing feedback on your recent visit. We are super glad to read that your stay was such a great experience and that our central location and ease to skytrain, along with the top-notch service you received from our team members made for such a great time. We look forward to...

Prince George, Canada
Reviewed 1 week ago

Hundreds of guests wait outside in cold for hotel to clear fire alarm in error and then wait longer for employees to unlock the floors to provide guests with, at least, the ability to walk back up (up to 14 floors) to be able to go back to sleep after a nearly 2 hour disruption at 3am.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Curtis M
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Curtis M, Thank you so much for taking the time to provide feedback on your recent experience at our hotel. We take the safety and well-being of our guests very seriously and it with much disappointment that I read your recollection of what transpired during the fire alarm that morning. I would like to have an opportunity to discuss...

Victoria Capital Regional District, Canada
Reviewed 1 week ago

i have always heard that the hilton was a high end hotel and was so excited to stay there. i was sadly disappointed as it seemed to be a pretty generic hotel that fid nor have the class i expected. The coffee sucked.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lisa I
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Lisa I, Thank you for taking the opportunity to provide feedback in your recent stay with us. It is with much disappointment that I read that your overall experience was not to your expectation. Our goal is to provide the utmost best in product and service and it is apparent that we did not meet our goal on either...

Salmon Arm, Canada
Reviewed 1 week ago

The rooms are clean and comfortable. Staff is excellent. The men working at the front door are always cheerful and helpful. The door from the hallway to my room was really poorly designed. Had to close the bathroom door to get to my hallway door. Very narrow. Room service meal was great. Breakfast was disappointing as the yogurt and granola...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Sylvia1964
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Sylvia1964, Thank you for taking the time in providing feedback on your recent visit at our hotel. We really do appreciate your patronage and the comments you provided on your experience.....your comments will be shared with the department heads and General Manager for their follow up and review. We do hope that we can have an opportunity of welcoming...

Kansas City, MO, United States
Reviewed 1 week ago

I have stayed at this hotel each year for the past 7 years. Each time, I am met with friendly staff and made to feel at home. Not all hotels are created equal. This one certainly is at the top of my list. It will always be my first choice when in the area.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 482daleb
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear 482daleb, Thank you so much for providing us with such wonderful comments on your recent stay at our hotel. We are so thankful for your continued patronage and loyalty to our hotel the past 7 years. Here's to many more years in the future! Best regards, Chris Executive Assistant Manager

Hong Kong, China
Reviewed 1 week ago

The staff was great at this property, and the location is very convenient (next to MetroTown Mall. A great business hotel with generous room space. Parking is a bit of a drag until you get used to it. Otherwise ok.

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Helpful?
Thank Michael H
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Michael H, Thank you for taking the time to provide feedback on your stay with us. We were very glad to read that the central location of the hotel and the helpfulness of our staff made for such a great experience, despite the challenges with the parking structure! We look forward to welcoming you back soon! Chris Executive Assistant...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Reflect social dining + lounge
Reflect social dining + lounge
Cuisines: American, Canadian, European, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 

Additional Information about Hilton Vancouver Metrotown

Address: 6083 McKay Avenue, Burnaby, British Columbia V5H2W7, Canada
Region: Canada > British Columbia > Burnaby
Price Range: $138 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Booking.com, HotelsforEveryone, Agoda, Hotels.com, Orbitz, Priceline and Travelocity so you can book your Hilton Vancouver Metrotown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown
Hotel Style:
#2 Business Hotel in Burnaby
#2 Family Hotel in Burnaby
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Vancouver Metrotown staff and other travellers.
11 questions
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Questions? Get answers from Hilton Vancouver Metrotown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the ice-making machine (super noisy)”
 of 5 bubbles 223michaelh, 10 Jan 2017 | Read review
“I liked the higher floor as we could see out over burnaby, but there is a condo in front of us, so it wasn't fantastic views.”
 of 5 bubbles ginni74, 11 Dec 2016 | Read review
“odd number has the best view”
 of 5 bubbles JanC576, 27 Nov 2016 | Read review
“Not suitable for 3 or 4 persons in double room...”
 of 5 bubbles 441arturask, 26 Nov 2016 | Read review
“Executive lounge is on the 18th floor. Ask for a room facing the mountains”
 of 5 bubbles GwynethJ, 20 Nov 2016 | Read review
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