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Best Western Plus Burnaby Hotel and Conference Centre

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Traveller (30)
Room & Suite (18)
Dining (3)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Best Western Plus Kings Inn and Conference Centre located within walking distance to Metrotown Shopping Centre with added convenience, value and comfort.
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Property amenities
Free High Speed Internet (WiFi)
Restaurant
Free parking
Breakfast included
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
Hotel links
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Offers & Announcements:BOOK DIRECT
Hotel deals

Location

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Contact
5411 Kingsway, Burnaby, British Columbia V5H 2G1 Canada
Getting there
Vancouver Intl Airport14 km
Abbotsford Airport49 km
Royal Oak7 min
Metrotown17 min
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591Reviews
49Photos
7Q+A
96Room tips
Traveller rating
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Popular mentions
Staff were friendly and amenities were good but I could hear every conversation and noise in the rooms beside and above me plus all the adjacent road noise. Not what I expected for the cost and would not stay here again for this reason.
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Review collected in partnership with Best Western
Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre
Responded 3 days ago
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations on this visit regarding the noise issue. The walls of each of our guest room have been soundproofed as part of our property's major exterior renovation project, which took place from March 2015 to November 2016. Unfortunately, you may still hear some noise if you are staying on the ground floor, in an adjoining room, and through the guest room door when we are near or at full capacity. For a quieter stay, we recommend booking a room on the upper level and near the back of the property. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Andrea
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Hotel's Favourite
In a word, Excellent, service from all personnel was excellent. Check-in and check-out was seamless. The hotel was very clean and well kept. The room was clean and neat, did not experience any noise etc.The services we used were excellent,(internet ad the breakfast facility).
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Review collected in partnership with Best Western
Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre
Responded 22 Jan. 2019
Dear Wayne, Thank you for taking the time to share your recent experience with us and other travellers like yourself following your stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been excellent, and that you enjoyed the level of service provided by all of our staff members,the seamless check-in and checkout process, our clean and well-kept rooms, and the complimentary in-room fibre optic internet and our buffet-style breakfast. There is also a new beverage bar that opened in our hotel's lobby, which I hope you had the opportunity to try on this visit. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea
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From the moment we checked in the service was great. The employee found out my daughter was playing hockey and decided to change our room to a ground floor room so it would easier for her to carry in her bag. The room, breakfast and grounds were all great. We would definitely
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Review collected in partnership with Best Western
Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre
Responded 3 days ago
Dear Valued Guest, Thank you very much for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that a member of our front desk team was able to switch your assigned room on the upper floor to a room on the ground floor upon hearing that your daughter was playing hockey so she could carry her bag in. I am also delighted that you enjoyed the room, complimentary buffet-style breakfast, and our property overall. Thank you again for your review, and we look forward to welcoming you and your daughter back for another stay soon. Kind regards, Andrea
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I stayed at the Best Western in Burnaby for 3 nights in February on a business trip. The check in was simple and the staff were very pleasant. The room was nice, and clean. The only negative is that the hotel was more like a motel - your door led to the outside, not to a
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Review collected in partnership with Best Western
Room was clean, bed was comfortable. Breakfast buffet was much better than is usually provided , in my experience, at similar level hotels. Rooms are renovated, older style. Air conditioner/heater in the wall.
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Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre
Responded 3 weeks ago
Dear James, Thank you very much for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted that you enjoyed the clean room, comfortable bed, and complimentary buffet-style breakfast. Our property underwent a major exterior renovation project from March 2015 to November 2016, and we are now gradually updating each room to ensure that our rooms look modern. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea
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Photo provided by managementBest Western Plus Burnaby Hotel and Conference Centre
We offer kitchenettes and One Bedroom Suites
bed bug bites
bitten by bed bugs
room
shower room
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Is the outdoor pool available for use in Sept?
The weather isn't warm enough to use the pool, we have gone into Fall early this year, not sure if the pool is heated.
0 votes
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Is there an elevator?
Yes but you have to request the building with the elevator
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You should actually contact the hotel directly.
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I'm not sure. It's an outdoor pool. I thought it was covered but my kids said it was open.
1 vote
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"don't stay"
"Ask for a room at the back of the hotel facing a residential alley (quieter)"
"The rooms on the ground level are better as you don't have to walk to find an elevator."
"We stayed in room 216, it was a corner room and had a full kitchen."
"North side rooms at the back on the second floor are very quiet."
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PRICE RANGE
USD 107 - USD 180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western vancouverburnaby best westernbest western burnaby
FORMERLY KNOWN AS
BEST WESTERN PLUS Kings Inn & Conference Centre
LOCATION
CanadaBritish ColumbiaBurnaby
NUMBER OF ROOMS
137
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