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BEST WESTERN PLUS Burnaby Hotel and Conference Centre

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BEST WESTERN PLUS Burnaby Hotel and Conference Centre
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385 Reviews from our TripAdvisor Community

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Showing 362: English reviews
vancouver, Canada
Reviewed 3 weeks ago

staff was excellent - sick child with us - who got the flu - fresh linens were delivered every time we needed them. maids were very helpful and kind - asking how the child was. Never got a chance to try the breakfast.

Review collected in partnership with Best Western
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Helpful?
Thank juliewC7447WN
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Thank you very much for your kind comments towards regarding the staff. We are here to provide you with a superior level of service to ensure that your stay with us is comfortable and enjoyable, and I am glad that we were able to do that for you and especially your child, who had the flu. I hope your child...

Victoria, Canada
Reviewed 4 weeks ago

The room smelt. The room was extremely small for a Best Western. Feels like a motel more than a hotel. Closet door track was bent up on side and scratched. Road noise was disturbing. Light outside my room shined through the side of the curtains and made my body feel like it was time to wake up all the time....

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Helpful?
Thank Jay K
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Thank you very much for taking the time to share your concerns about your recent experience with us. I am sorry that your time with us was less than satisfactory. We do have a variety of room types available to suit the different needs of our guests. If you found the room you stayed in to be a bit on...

Salem, United States
Reviewed 15 January 2017

Clean room. Comfortable bed. Friendly staff. Good location. But driveways and parking spaces were found packed with snow and ice so it's hard to park and to walk on the ground. It appeared that more attention should be given to the parking areas outside the building to ensure safety and easier access to parking for the residents especially during or...

Review collected in partnership with Best Western
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Helpful?
Thank Mary C
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Mary, Thank you very much for taking the time to share your feedback and comments with us regarding your recent experience at our property. Please accept my sincerest apologies for the inconvenience caused by the heavy snowfall we received in December. We tried to contact all of the snow removal companies in Burnaby after the initial snowstorm, but none...

Kent, Washington
Reviewed 6 January 2017

We had a pleasant one night stay here in spite of the fact that Burnaby was frightfully unready for the dumping of snow the previous day, and as a result the parking lot was a mess. The room was comfortable, and being located away from the road peacefully quiet. The complimentary breakfast was significantly better than most. And the staff...

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Helpful?
Thank st-eutychus
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your recent experience with us. Please accept my sincerest apologies regarding any inconvenience caused by the snow in our parking lot. After many attempts since the initial snowfall, we were finally able to contact another snow removal company last week to come and clear the snow in...

Alberta, Canada
Reviewed 5 January 2017

First time at this unusual hotel. External corridors make for a chilly journey to one's room, with lots of snow in Vancouver. However, the staff are extremely helpful and caring, and the breakfasts are copious and varied. The view from room #422 is incredible! Rooms are small, but have everything one needs. Locks on doors may be temperamental. Ours took...

Review collected in partnership with Best Western
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Helpful?
Thank Professional-Pilgrim
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Valued Guest, Thank you very much for taking the time to write about your recent experience at our property. I am very pleased to read that you thoroughly enjoyed your first stay with us, from our helping and caring staff, to our copious and varied options in our complimentary continental-style breakfast. Although you found the view to be incredible...

Reviewed 25 December 2016

This is a regular Best Western motel. Not sure how it earns PLUS ! Large property, with a number of two-storey wings. Friendly staff and service, but rather dated infrastructure. Clean, and OK for a couple of nights. Not cheap !

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Helpful?
Thank Tony E
Seattle, Washington
Reviewed 24 November 2016

I've stayed here three times now and like being close to the Metropolis mall and many restaurants. The exterior was undergoing a major remodel the first two times I stayed. I was glad to see the remodel is now complete and it looks nice. Each room has an exterior entrance but I've noticed on several occasions that people hangout outside...

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Helpful?
Thank Jean B
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Jean, Thank you for reviewing your recent stay at BEST WESTERN Plus Burnaby Hotel and Conference Centre, and for sharing your feedback and comments with us. I am terribly sorry to hear about the noise issue you encountered from other guests during your stay. I will be sure to inform our staff to remind our guests to be mindful...

Klamath Falls, Oregon
Reviewed 13 November 2016 via mobile

Stayed here two other times. Never have been disappointed. Staff has always been helpful. After the remodel, this place is beautiful and updated. The rooms are nice with great beds. Be back next year. The hotel also offers free breakfast next door.

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Helpful?
Thank Gary R
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Gary, Thank you very much for your continued patronage and for sharing your kind comments with us! We are absolutely thrilled to hear that you find our newly renovated property to be beautiful and enjoyed your complimentary breakfast. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another stay...

Kamloops
Reviewed 28 October 2016

I have stayed there numerous times, solo and with family and though it is a fair way from downtown, it is comfortable. Now that the major renos are done, they need to work on all areas being consistent. The last time we stayed there previous to this visit, the rooms and staff weren't that impressive, but the young man in...

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Helpful?
Thank Trione01
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Valued Guest, Thank you for your continued patronage and for taking the time to share your recent experience here on TripAdvisor. I would like to thank you for your kind comments and for recognising members of our team. However, I am terribly sorry to learn that not all of our staff members were outstanding and you are remembering them...

Edmonton, Canada
Reviewed 20 October 2016

I stayed 6 nts in a room with 2 queen beds. pros~ This hotel/motel is not too expensive being it's the lower mainland (no toll bridges to pay when going into Van.) The staff were all accommodating & delightful.Clean,spacious room with very comfortable beds.Buffet bkfst was pancakes,waffles,scrambled & hard boiled eggs,ham slices,& either bacon or sausages,cereals,yogarts,yummy pastries,breads,limited fruit,juice,good coffee,decent breakfast.New...

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Helpful?
Thank Debbie E
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Debbie, Thank you very much for taking the time to share your experience at our property with other travellers like yourself here on TripAdvisor. I am thrilled to learn that your stay with us has been fantastic overall. We pride ourselves on our staff and our superior level of customer service, and I am delighted that we were able...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western Plus Kings Inn and Conference Centre located within walking distance to Metrotown Shopping Centre with added convenience, value and comfort. ... more   less 

Additional Information about BEST WESTERN PLUS Burnaby Hotel and Conference Centre

Address: 5411 Kingsway, Burnaby, British Columbia V5H 2G1, Canada (Formerly BEST WESTERN PLUS Kings Inn & Conference Centre)
Region: Canada > British Columbia > Burnaby
Price Range: $119 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Burnaby Hotel and Conference Centre 2.5*
Number of rooms: 137
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Best Western, Priceline and Travelocity so you can book your BEST WESTERN PLUS Burnaby Hotel and Conference Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Vancouver
Burnaby Best Western
Best Western Burnaby
Hotel Style:
#5 Business Hotel in Burnaby
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Burnaby Hotel and Conference Centre staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Burnaby Hotel and Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter on the upper floor.”
 of 5 bubbles Trione01, 27 Oct 2016 | Read review
“This hotel is withing walking distance to several hotel and a mall.”
 of 5 bubbles 160JoseR, 19 Oct 2016 | Read review
“As far away from Kingsway as possible but the one we had was good even allowing for the position near the lift.”
 of 5 bubbles michaelwI5786VY, 18 Oct 2016 | Read review
“Choose a room away from Kingsway near the back”
 of 5 bubbles SagebrushCanada, 24 Sep 2016 | Read review
“I would ask for a room facing the pool as they are set back further from the road and they get the sun all day.”
 of 5 bubbles ficklefemale1, 17 Sep 2016 | Read review
5 of 5