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Best Western Cranbrook Hotel

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Traveller (32)
Room & Suite (49)
Pool & Beach (2)
Overview
  • Excellent40%
  • Very good37%
  • Average13%
  • Poor8%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2 Star accommodation
All hotel details
Additional information
Offers from Best Western Cranbrook Hotel
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Cranbrook Hotel
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Reviews (442)
There are newer reviews for Best Western Cranbrook Hotel
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165
58
36
10
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170
165
58
36
10
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All reviewswestern hotelssmall restaurantbreakfast restaurantnice hotelwould stay here againrestaurants and shoppingfront desk staffnice decorroom was cleanrooms are greatthe main stripgreat place to staygreat poolconvenient locationsmall fridgeroad tripindoor pool
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41 - 45 of 439 reviews
Reviewed 12 November 2017

Unlike most Best Westerns this hotel does not offer a complimentary breakfast, despite a winter rate over $150 (not including taxes). We were also denied the team rate, even though we travelled there to watch our daughter's university team. This courtesy has been extended at...More

Review collected in partnership with Best Western
Thank travisk809
Response from CScott1019, Guest Services Manager at Best Western Cranbrook HotelResponded 17 November 2017

We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. I apologize that you were not given the team rate at our property while coming in to watch your...More

Reviewed 11 November 2017

Very nice clean hotel. Staff are very polite and accommodating. Beds are very comfortable. Rooms are roomy and have mini fridge, coffee machine, tv. Full hot breakfast available downstairs? Will stay here whenever I am in town. Highly recommended.More

Review collected in partnership with Best Western
Thank brucemE1914WT
Response from CScott1019, Guest Services Manager at Best Western Cranbrook HotelResponded 12 November 2017

We value your feedback and appreciate you taking the time to complete our survey. We are pleased to hear you enjoyed the amenities readily available for you in our guest rooms, as well as the on-site True Root café which provides home cooked breakfast and...More

Reviewed 6 November 2017

Hotel was excellent, lobby coffee was great. We had breakfast in the hotel and the service, food and price was great for a family - good children's breakfast. Really appreciated the express checkout and the option of room cleaned daily or extra BW points.More

Review collected in partnership with Best Western
Thank roxanes524
Response from CScott1019, Guest Services Manager at Best Western Cranbrook HotelResponded 9 November 2017

Thank you for your lovely review! I am glad to hear you were able to benefit from our Go Green Program, meaning you either get 500 Best Western Rewards points or a $10 voucher which you can use towards breakfast when opting out of the...More

Reviewed 31 October 2017

A very nice facility with a friendly and accommodating staff. A great indoor swimming pool with a 2 story slide! Nice little restaurant for breakfast. Rooms are large and comfortable. A good location for Cranbrook and surrounding environs.More

Review collected in partnership with Best Western
Thank PierceIdaho
Response from CScott1019, Guest Services Manager at Best Western Cranbrook HotelResponded 3 November 2017

Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you were able to enjoy some of the amenities (indoor heated pool with waterslide, breakfast café, etc.) our hotel...More

Reviewed 24 October 2017

Breakfast not included and very slow service. We had hockey players going to their first game of a tournament having had nothing to eat. Rooms were fine, very dry though. Lots of amenities near by supplemented.More

Review collected in partnership with Best Western
Thank 126rolandm
Response from CScott1019, Guest Services Manager at Best Western Cranbrook HotelResponded 28 October 2017

Thank you for taking the time to share your experience and that you found our hotel to be conveniently located. I apologize that your experience within our in-house café True Root did not meet with your expectations. Please be advised that your feedback is important...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Wheelchair Access
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Conference Facilities
Non-Smoking Hotel
Room Service
Dry Cleaning
Laundry Service
Banquet Room
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
USD 127 - USD 192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
Details
Price range
USD 127 - USD 192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
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Traveller (32)
Room & Suite (49)
Pool & Beach (2)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Rachelle D
22 January 2018|
AnswerShow all 2 answers
Response from Annette D | Reviewed this property |
Sorry I Drove.
0
Votes
Nicole J
16 May 2017|
AnswerShow all 5 answers
Response from CScott1019 | Property representative |
Hi Nicole, We unfortunately do not have a hot tub at our property, but our indoor heated pool is kept at 85 degrees Fahrenheit at all times and is open from 8AM to 10PM. Regards, Julie Guest Services Agent
0
Votes
Judy Z
5 May 2017|
AnswerShow all 3 answers
Response from CScott1019 | Property representative |
Thanks for your question Judy Z, and thank you for your response Ron C. To confirm, we do have coffee makers in each of our guest rooms.
0
Votes
Room Tips
"If it has a pull out couch, check it out."
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"Train tracks at back of hotel, running through the night and major highway at front of building. Noisy on..."
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"Although the main road is close to the hotel I was not aware of any traffic noise from our room on the second..."
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"The fridge was small in our room so maybe ask at check-in if there are any other options."
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