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Prestige Rocky Mountain Resort and Convention Centre

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Prestige Rocky Mountain Resort and Convention Centre
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244 Reviews from our TripAdvisor Community

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There are newer reviews for Prestige Rocky Mountain Resort and Convention Centre
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Showing 241: English reviews
Calgary, Canada
Reviewed 24 October 2016

We recently stayed here for a hockey tournament. The hotel was great. They put us all in the same wing which should cut down on the kids bothering other guests. The gym was great and the rooms were nice and clean.

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Helpful?
Thank SueLe
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for taking the time to write a review! We certainly enjoyed having your hockey team with us! It is always a pleasure to welcome such a group. We hope to see you at your next tournament! Jessica O. Guest Services Manager

Vernon, Canada
Reviewed 19 October 2016 via mobile

I stay here for work every time I am in the Cranbrook area. The front desk staff are friendly and check in is always simple and quick. There are a couple different lunch/dinner options as well as a small cafe for breakfast..along with along decent room service menu. The WiFi works well and there is a good selection of TV...

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Helpful?
Thank Carter_AC610
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for such a wonderful review! It is very rewarding to hear that you enjoy your stay every time with us. We look forward to seeing you again in the spring! Jessica O. Guest Services Manager

Hawaii
Reviewed 13 October 2016

Desk staff was welcoming and friendly but this hotel needs a re-do. It is quite dark in the hallways. Not sure if its the walls, carpet or dim lighting but it gives the place a dingy feeling. However, our room was clean and spacious and it had a small refrigerator. This may not be the hotel for you if passing...

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Helpful?
Thank HonugirlHawaii
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for taking the time to write a review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! Jessica O. Guest Services Manager

Canada
Reviewed 12 October 2016

We stayed here one night and were not impressed. The lobby, though large and spacious, was sterile and did not feel inviting. Other hotels have water dispensers, beverages, cookies, etc. to welcome you. This was not the case at Prestige R.M.R. The front desk handled our reservation adeptly. The disappointment began when we looked out our window and saw the...

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Helpful?
Thank tokyohos
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. Please accept my sincere apologies that your stay did not meet with our high standards of service. I have reviewed your comments with the appropriate departments and please be assured that we have already...

Lethbridge, Canada
Reviewed 5 October 2016

Booked this hotel for a wedding, in which I was a bridesmaid. Very close to the church and hall for the wedding, so that was great! It was very convenient having the salon and spa on the main floor and while I didn't use the gym, I was really impressed with the amount of equipment in it. Room was nicely...

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Helpful?
Thank cassandrah
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay at our Hotel. We certainly enjoyed having the wedding group with us. We look forward to having the opportunity to welcome you back! Jessica O. Guest Services Manager

Nelson, BC, Canada
Reviewed 5 October 2016

The room we had was very comfortable. Bed mattresses & pillows were great! Bathroom towels were thick & fluffy. My companion enjoyed using the pool one evening. Front desk staff were very efficient and accommodating. We had delicious coffee and breakfast in the little coffee shop on both mornings that we were there. I would definitely stay at this hotel...

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Helpful?
Thank Janet J
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for such a wonderful review! It is so rewarding to hear that you had a great stay! We hope to see you again in the near future! Jessica O. Guest Services Manager

Calgary, Canada
Reviewed 1 October 2016 via mobile

Warren at the front desk was more than helpful :) I would also like to point out that the don cherries grill, I had a chance to invite some friends who live in town out and they loved the setting and food. It was my first time staying here and wont be my last. Thanks!

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1Thank huskieslove
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for such kind comments! We consider dedicated and competent staff members like Warren our most valuable asset. He was pleased that you acknowledged his efforts. We look forward to welcoming you back! Jessica O. Guest Services Manager

Trail, Canada
Reviewed 27 September 2016

staff was great. location was great, room was clean and the food was good, front desk managed to get us into our room early so we could head to the rink, and then head back to change for golf, and a little rest

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Helpful?
Thank Rob/terry W
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for taking the time to post a review! It is always gratifying to know that our performance was effective and appreciated. We hope to see you again soon! Jessica O. Guest Services Manager

Reviewed 22 September 2016 via mobile

Second time staying here on business. Good -modern, renovated, cozy rooms -lots of parking (I brought a trailer) -staff provide excellent customer service -nice gym and pool -multiple restaurants located at hotel Bad - no microwave in room (this should be a given for any hotel room)

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Helpful?
Thank Jit B
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. We look forward to having the opportunity to welcome you back! Jessica O. Guest Services Manager

Spruce Grove, Canada
Reviewed 22 September 2016

On September 17, 2016 my husband and I had occasion to spend the night in Cranbrook, B.C. In our search for a hotel, we chose the Prestige as it appeared to be very inviting as we drove up to it. We were assigned Room 107, and were very pleased with the amenities in the room, even though it was pricey,...

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Helpful?
2Thank ijmathers
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Your satisfaction is very important us and I apologize that you did not have a restful stay. Thank you for taking the time to reach out to us and provide your feedback. We look forward to the possibility of welcoming you to Cranbrook on your next visit for a pleasant stay. Jessica O. Guest Services Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Elegant full service resort and convention centre offering exquisite deluxe rooms, designer suites, restaurant, bar & grill, cappuccino bar & bistro, fitness centre, indoor pool/hot tub, day spa, hair salon and boutique shops. Customized Adventure and Lifestyle package available. ... more   less 

Additional Information about Prestige Rocky Mountain Resort and Convention Centre

Address: 209 Van Horne St S, Cranbrook, British Columbia V1C 6R9, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: $145 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Prestige Rocky Mountain Resort and Convention Centre 3.5*
Number of rooms: 110
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Also Known As:
Prestige Rocky Mountain Cranbrook
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Questions & Answers

Questions? Get answers from Prestige Rocky Mountain Resort and Convention Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Speak to the staff about any questions you may have.”
 of 5 bubbles AlteOma, 6 Nov 2016 | Read review
“Try a different hotel”
 of 5 bubbles tokyohos, 11 Oct 2016 | Read review
“Don't get a room close to the ice or vending machine,you will hear it operate all night.”
 of 5 bubbles Glenn57_25, 16 Jun 2016 | Read review
“Ask for a front facing room otherwise you will be looking at train cars.”
 of 5 bubbles VikLauL, 25 Mar 2016 | Read review
“Try the Spa!!”
 of 5 bubbles 567chantelj, 8 Mar 2016 | Read review
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