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Heritage Inn

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Heritage Inn
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115 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Prince George, Canada
Reviewed 25 April 2016 via mobile

Excellent value great people! Several family members stayed here recently, in Cranbrook for my dad's memorial. We were all treated very well. Check in was quick and easy, with no problem if we needed to extend our stay. The staff in the dining room where we had many breakfasts and some suppers were great and very accommodating of our large...

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Thank Travelerclf
HeritageInn_11, Hotel Management at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your comments and share your experience. We are sorry for your loss but are pleased that your time with us under these circumstances was comfortable. It is our goal to provide a clean and welcoming environment at a great value. We look forward to welcoming you back on a future...

West Kelowna, Canada
Reviewed 19 April 2016

My daughter and I were staying for a hockey tournament, and while the hotel was accommodating to the team, we were charged a higher "team rate" than was originally quoted to us. Also the price advertised on the outdoor signage was less than our "team rate". I asked about it politely at sign out and the employee wasn't going to...

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Thank 859ko10
HeritageInn_11, Hotel Management at Heritage Inn, responded to this review

Dear Guest, Thank you for taking a moment to post your comments. We were distressed to read of your experience as team business is very important to us. We have investigated the rate discrepancy that you mentioned and believe it may be due to the fact that team rates are based on 4 people per room including breakfast and you...

Reviewed 11 April 2016

Room OK, clean & presentable. Not so quiet on the 1st floor. I like the setup of the room, but could not open drapes as there were vehicle right outside window which would invade privacy. Suggest to other users to book a 2nd or 3rd floor room as these may be quieter.

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1Thank John A
HeritageInn_11, Hotel Management at Heritage Inn, responded to this review

Dear Guest, Thank you taking a moment to share your experience. Guest feedback is very important to us. We aim to provide a clean and comfortable stay to all our guests and do accommodate all room location requests whenever possible. We look forward to welcoming you back on your next visit to the area. Sincerely, Hotel Staff and Management Heritage...

Prince George
Reviewed 5 February 2016

We stayed, along with family, taking 3 rooms. I made the reservation for everyone in our party based on reviews, so I was very pleasantly surprised to see this place was even better than expected. We had the premium rooms which have a queen bed and hideaway couch. Rooms were very nice. beds comfortable, flat screen t.v's. Clean. It was...

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Thank lovestotravelE34P66
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your comments about your recent stay and for your positive remarks. I was very happy to read that the value and comfort of your rooms were to your satisfaction and that you were able to use the other amenities within the hotel. I will be sure to pass your compliments...

Port Moody, Canada
Reviewed 30 January 2016

We've had Sunday Brunch a few times for special family gatherings. Food is good though not huge variety. Fresh omelettes are great though. But on our last visit, there was only one staff manning the omelette station and the roast beef so he couldn't do both...so never got the latter! There was also live guitar music accompanying the brunch. I'm...

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Helpful?
Thank PortMoody5
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review and provide comments about our Sunday Brunch. Our Sunday Brunch has been recognized positively by many customers both local and visitors and continues to be one of our busiest events. Thank you for your positive mention of the omelet station and the Guitarist. I am sorry that you experienced a...

Reviewed 17 October 2015 via mobile

What a wonderful and attentive staff. Free hot breakfast won't leave you hungry. Rooms are clean and we'll maintained. It's right on the main road in this little town, very easy to find... a great starting point to the many activities around the area. I've stayed at hotels twice this cost that weren't half as nice.

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Thank JJFly
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to write such a positive review. We’re very pleased that you enjoyed our area and your stay, and that the services you received was to your liking. I also appreciate your positive comments about the cleanliness of the rooms and the value and quality mentioned towards the free hot breakfast. Thank you...

Calgary, Canada
Reviewed 5 October 2015

My husband and I didn't know about this hotel until we saw it while driving through Cranbrook looking for a room for the night. Saw the sign advertising the rate at $97, with a free hot breakfast. Was met at reception by a very welcoming person. We were asked for our preference of room and given the vouchers for breakfast....

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Thank birderdiane
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your comments on your last stay with us and for the positive comments put forth. I was very happy to read your review and in turn, so was the staff. We all understand how important it is to offer a warm comforting experience to our guests from check in to...

St. Albert, Canada
Reviewed 1 October 2015

This hotel must have been built in the 70's but the rooms renovated in the 2000's I'm guessing. The room and hotel to me is up to Best Western Plus standards, I was very impressed. The room had a huge king size bed, with lots of pillows and every amenity inside like large tv, fridge, coffee maker etc. very quiet...

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Thank Brian B
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay. I appreciate the positive comments and was glad to read that you enjoyed our amenities and the food services. It is our goal to offer all our customers a great experience at an excellent price. Hope to see you again in the near future. Sincerely Collin Johnston...

Coleman, Canada
Reviewed 14 September 2015

Room was clean and breakfast was included. They once served a hot item off the menu and are now a buffet style. I have stayed here many times over the years and will NOT return. I noticed on my bill that I was charged about about 3% destination marketing fee. This is not a legal tax. I watched a program...

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Thank grover8219
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Your comments are appreciated and have been shared with our management. I was glad to read that you found your room and the food to your satisfaction. I was however distressed to read that you were taken by surprise regarding the DMF (destination marketing fee). It is our policy that the DMF is reviewed with our guests upon...

Calgary, Canada
Reviewed 14 September 2015

While I made my way to my room, walking up 2 flights of stairs, I was cursing the whole way, then as I entered my room, I thought WOW, very nice room, very basic, but there was a sofa, which you don't see often. Then I decided to go down to the Studio Lounge for dinner, I asked the server...

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Helpful?
Thank MzBrenda
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to comment on your last stay and for the positive review. I was glad to read that you enjoyed the quality of your room and the food we prepared for you. The Staff work very hard to provide a comfortable environment for all our guests. I have shared your review and there...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Heritage Inn

Address: 803 Cranbrook St N, Cranbrook, British Columbia V1C 3S2, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: $82 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage Inn 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Heritage Hotel Cranbrook
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Questions & Answers

Questions? Get answers from Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would guess that any room would be good.”
 of 5 bubbles LindaE543, 12 Oct 2016 | Read review
“Make sure you are away from one of the big ball rooms on Wedding nights....”
 of 5 bubbles OgRuth, 18 Aug 2016 | Read review
“Book a room at the front of the hotel. Rooms at the back are noisy due to the trains.”
 of 5 bubbles sandybL7758YK, 5 Jul 2016 | Read review
“back side of the hotel is above the night club and railroad tracks are not far away, front side faces the main thoroughfare.”
 of 5 bubbles 805alexe, 26 Jun 2016 | Read review
“Second floor with an odd number is the way to go!!”
 of 5 bubbles pterbd, 17 May 2016 | Read review
5 of 5