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All reviewsbaker streetbest westernsattached restauranthot tubparking lot across the streetfront desk staffthe main streethotel guestsin townhotel restaurantgreat staywithin walking distancegreat bedsroom was clean and comfortableconvenient locationup to datestayed two nights
Clean - that's the operative word for the suites and the hotel in general. Housekeeping is great. The front end staff are the best we have met and went out of their way to make sure we were comfortable especially Chariza. What a smile. (hope...More
We arrived at lunchtime, and our room was ready so we were able to check in straightaway - many thanks to the friendly and helpful young lady at the front desk who made us feel so welcome, giving a great first impression. Unfortunately I can't...More
Response from Ryan M, Owner at Best Western Plus Baker Street Inn & Convention CentreResponded 24 September 2017
What an excellent review, thanks for mentioning some of these amazing staff members by name. They make the difference and always ensure a high level of service is being delivered all the time. Thanks for the detailed account of your stay and we hope to...More
There are pros and cons to this hotel. The pros include great location on Baker Street (walking distance to shops, restaurants etc), friendly staff, ample parking, super clean rooms and really comfy beds. The restaurant attached was closed and so we were given breakfast vouchers...More
Great location to be able to walk and shop Baker St. Close to all restaurants and shops. Staff was lovely and welcoming-made necessary changes we asked for without issue. Great for the pooch as we were able to work at the back and let him...More
I was with a party of three adults and we requested the roll away bed. Bad idea!!! Very uncomfortable and just thrown in the room for you to make yourself. Front desk said, “that’s what you get” and didn’t even ask if we wanted to...More
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Response from Ryan M, Owner at Best Western Plus Baker Street Inn & Convention CentreResponded 8 February 2018
As previously mentioned, the only reason why we can't set up the roll away bed is because guests would not have enough room to even walk into their room. We only have seven rooms that comfortably accommodate a roll away bed with no space constraints....More
I came from out of town to Nelson, my girlfriend was also coming from out of town , we decided to meet at the Best Western in Nelson to have a late lunch , early dinner, i parked across the street from hotel , Parking lot... More
I came from out of town to Nelson, my girlfriend was also coming from out of town , we decided to meet at the Best Western in Nelson to have a late lunch , early dinner, i parked across the street from hotel , Parking lot sign says "customer Parking"made a quick stop and proceeded to walk to restaurant to meet my friend , as i was walking to the bottom street cross walk, there was something attached to the wheel well on my truck, in a panic i went to see what it could be, considering i drive a brand new truck, they put a lock on the tire, so i went over to meet my g/f who had not arrived yet,i called the RCMP, , who thought they were also being unreasonable, needless to say, i had to pay the 50 $ , for the release of my truck, and they wanted me to still have lunch there, are you kidding me, they were extremely rude. Manager Ryan Martin and Attendant Cane, i am a mature 50ish , working in Health Care system, just wanting to have lunch w/ a dear friend that i hadnt seen for awhile. UPDATE, as i am writing this the Manager has called me to tell me his problem that he does not make enough money w/ Best Western, so he was not there to deal w/ situation , because he was working at the Hotel Hume down the street, wow. He is not prepared to deal with me, he called because he realized that i made a complaint to the head office, which i will now call back.These kids need more training in customer service, and professionlism, to attack someones credibility and make them look bad, to make yourself look better, is not good business, i am sharing this , because i am a very unhappy customer, and membership holder. Social Media can be the judge , and small town i will tell anyone that listens.
It just has a restaurant called the Baker Street Grill. It does have a sectioned off bar area which is more lounge like but it is essentially just part of the restaurant. If you are looking for a nice lounge, you can't beat... More
It just has a restaurant called the Baker Street Grill. It does have a sectioned off bar area which is more lounge like but it is essentially just part of the restaurant. If you are looking for a nice lounge, you can't beat the Library Lounge in the Hume Hotel.