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All reviewshighway sidefront deskgreat hotelhi expresshotel is locatedturkey sausageparking lot sidefitness centerroom was cleanhot tubshower headcleaning ladiestall ships festivalthe entire staffnext morningwould stay here againyogurt
If you want to sleep with bugs this is the place for you! My room was covered in beetles. I called the front desk and spoke with their general manager and they said there is nothing they can do. Awesome job guys. I will be...More
Visited the hotel and found the experience to be quite nice. The entire staff were great, from front desk (Michaela) to even the cleaning ladies (Siara), we felt very welcome here. The room was very clean, which is unfortunately really refreshing from other hotels.
Response from Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites BrockvilleResponded 6 January 2018
Thank you very much for reviewing your recent stay with us! I am delighted to hear that you enjoyed your visit. Your feedback is very important to us, and we take pride in meeting your expectations. I will be sure to share your...More
My wife and I were treated the same way that Queen Elizabeth and Prince Philip would be treated. The entire staff did everything that they possibly could so we Truly Enjoyed the 3 nights that we stayed there.
So we STRONGLY recommend that you stay...More
Thank Paul R
Response from Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites BrockvilleResponded 2 weeks ago
Hi there Paul,
I want to thank you for taking the time to share your wonderful review! I am thrilled to hear that you enjoyed your stay, and that our team made you feel right at home. Your feedback is very important to us, and...More
I have not been to Brockville and in particular to this Holiday Inn Express since February of 2016. I wrote a review back then after my stay and went back to review it. I am disappointed to say that nothing has improved at this location;...More
Thank Pat M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites BrockvilleResponded 9 November 2017
Hi Pat M,
Thanks for choosing us for your lodging needs, we're always glad to host your stays. Although it's nice to know that you found our rooms clean, I'm sorry to hear that our overall upkeep and facilities did not meet your expectations. Your...More
We enjoyed a first-rate four-night stay at HI Express Brockville while in town for a wedding. Elena (front desk) as well as Trish & Janice (breakfast service) were especially attentive and response to guest needs. Breakfast service was impeccably neat and food was hot &...More
Thank Nancy F
Response from Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites BrockvilleResponded 27 October 2017
Thank you very much for reviewing your recent stay, Nancy! I am very happy to hear that you enjoyed your time with us, and that our team made it memorable! I will be sharing your comments with our team, as we all take pride in...More