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Crowne Plaza Kitchener-Waterloo

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Crowne Plaza Kitchener-Waterloo
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208 Reviews from our TripAdvisor Community

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Showing 207: English reviews
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Kincardine, Canada
Reviewed 2 weeks ago

Chose this hotel for the downtown location, within walking distance to Centre in the Square. Check in staff very friendly and helpful with recommendations for nearby restaurant choices. The room was large, with two small windows looking out on the balconies of the adjoining rooms, which seemed odd. The bathroom was tiny, with very limited space for my own toiletries...

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Helpful?
Thank periwinkle29
Martina M, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for taking the time to leave a review. Your comments have been passed on to the appropriate department heads for review. We apologize for the inconvenience that you experienced during your stay in regards to the size of the washroom and the hot water. We are glad that you enjoyed your stay despite these issues and look forward...

Guelph, Ontario, Canada
Reviewed 2 weeks ago

Great location with pool, hot tub , kids arcade in the lower level as well as a bowling alley and mini golf, what more can you ask for! Rooms were clean and spacious and all staff were friendly and accommodating especially the manager Chris. Thank you for a wonderful night away, my son and I had a great time

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Helpful?
Thank Holiday_Inn_Guelph
Martina M, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for taking the time to leave a review, we are glad that you enjoyed your stay and the recreational facilities. We look forward to having you back soon! Warm regards, Martina Moreau Assistant Front Office Manager

Canada
Reviewed 2 weeks ago

Very comfortable stay, the bed was super, bed linings were fresh and cosy. The staff were all very friendly and welcoming. Excellent service. Wifi was great, fast and easy to access. Decore was modern and fresh. Bathroom was a bit small, but nice and clean and new looking.

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Helpful?
Thank Ann S
Martina M, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for taking the time to leave a review, your comments are important to us. We are glad to hear you were provided with excellent service during your stay and you liked the decor. We look forward to seeing you again soon! Warm regards, Martina Moreau Assistant Front Office Manager

Toronto, Canada
Reviewed 11 March 2017

My car was damaged from the parking lift gate closing too quickly on exit. After explaining what happened to two managing staff members they just pushed me off to the company that they got the system from. Basically this tells me I am not a valued customer and I will not be returning. I now have to spend my personal...

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Helpful?
1Thank BusinessTraveler416
Chris M, Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

BusinessTraveler416, Please be assured that we do value your business and will be working with you to resolve this issue promptly. Martina Moreau Assistant Front Office Manager

Fort Lauderdale, Florida
Reviewed 9 February 2017 via mobile

This trip was my first stay of Crowne Plaza brand hotel due to last 15 years, I have been all the way Marriott! I am so happy to say @Crowne Plaza Kitchener-Waterloo Hotel hit it out the park from beginning to end. At check-in, HIGH FIVE to Tori - Guest Service/ Front Desk Agent who was welcoming, amazingly friendly with...

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Helpful?
Thank CruzanHamilton
Martina M, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for taking the time to leave such a detailed review. We are pleased to hear that Zaq and Tori made such an impression upon you, and yes, your issues during breakfast will certainly be addressed. We are glad to be your hotel of choice in the Kitchener-Waterloo area and hope to see you again soon! Warm Regards, Martina...

Toronto, Canada
Reviewed 18 January 2017

We stayed here for two nights recently. Overall the hotel is good. Huge pool for the kids and a hot tub too, but the hot tub is downstairs which is a bit strange. The hotel has a bowling alley, mini golf and arcade which is great for kids. The hotel does not have breakfast included. My husband and daughter went...

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Helpful?
Thank niagaravisitor_11
Chris M, Asisstant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear niagaravisitor_11, Thank you for taking the time to review our hotel! I am glad yourself and your family enjoyed the amenities we offer in this hotel including our indoor pool area, I am sorry for the inconveniences you faced regarding the towels and shampoos in your room during your stay. I look forward to seeing you again at our...

Reviewed 16 January 2017

The rooms are very comfortable , relax, warm, and cleaning. The hotel have good breakfast and friendly employees. It was very amazing experience to us for first visit in Kitchener. I wanna go there again when I go to Kitchener.

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Helpful?
Thank Dohee J
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dohee J, Thank you for taking the time to leave a review, your comments are important to us. We are very glad that you enjoyed your stay and your first visit to Kitchener. We look forward to seeing you again the next time you are in the area! Warm Regards, Martina Moreau Assistant Front Office Manager

Warrington
Reviewed 10 January 2017

Me and my husband stayed for 6 days at the Crowne Plaza, the hotel was chosen by us as being nearest to the venue to see Gordon Lightfoot on November 17th 2016. What a fantastic hotel with extremely helpful staff. Tasty food, comfortable bed, and so many things to make our stay wonderful, bowling alley, gym equipment, swimming pool to...

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Helpful?
Thank maltafans
Hannah D, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear maltafans, Everyone at the hotel is so glad you enjoyed your stay with us! We really do take pride in ensuring that all of our guests have a "Perfect 10" stay with us! If you are in Canada in the future, we sincerely hope you stay with us again! Warm Regards, Hannah Doran Assistant Front Office Manager

Ottawa, Canada
Reviewed 31 December 2016

If you have to do Christmas in a Kitchener hotel, this is it. Our daughter, the obligatory soloist in three Christmas church services, obviously couldn’t join us in Ottawa for Christmas, so the three of us went to Kitchener to be with her. The prospect looked pretty bleak—family Christmas in a hotel? Really? Christmas Day and Christmas Eve in a...

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2Thank Barry B
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Barry, Thank you for taking the time to leave such a detailed review. Your comments are important to us. We are pleased that you enjoyed the facilities, especially our breakfast and our executive floor rooms. We are glad that you chose Crowne-Plaza for your Christmas vacation and would love to have you back again soon. Warm Regards, Martina Moreau Assistant...

Royal Oak, Michigan
Reviewed 30 November 2016 via mobile

My girlfriend and I stayed here for one night while we were in Kitchener and the room was just outstanding. The beds were super comfortable, room service was actually very quick and the food was tremendous. The staff there were extremely friendly and helpful. We really enjoyed our time there. The only cautionary thing I would add is they do...

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Helpful?
Thank mityjoe
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for your review, your comments are important to us. We are glad that you enjoyed your stay with us and hope to have you back again soon. We do charge $20 for valet parking, and $12 for self parking in our lot. We also have rates that include parking. We do hope that you choose to stay with...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt. ... more   less 

Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King St E, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Region: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range: $127 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Kitchener-Waterloo 3.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Region Of Waterloo
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Kitchener-Waterloo staff and other travellers.
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Questions? Get answers from Crowne Plaza Kitchener-Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms in the new part of the hotel--9th floor was great for us--and try to deal with the front desk, rather than the 1-800 number”
BarryB281, 30 Dec 2016 | Read review
“If you are staying in a mini suite make sure you are not in a suite with an adjoining room. Not at all sound proof - private.”
FraHar, 23 Nov 2016 | Read review
“Get room near elevators. Halls are long to much walking around for anyone needing help.(Walkers and canes)”
weissp, 23 Oct 2016 | Read review
“insist on a room in the newer part and if a quiet room find a manager or speak to Zac”
F4396VYjoannem, 15 Oct 2016 | Read review
“Ask front desk staff for what you need and they will find you the best room.”
Horsemama, 24 Sep 2016 | Read review
5 of 5