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Crowne Plaza Kitchener-Waterloo

247 reviews
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Traveller (50)
Room & Suite (60)
Dining (9)
Overview
  • Excellent31%
  • Very good41%
  • Average17%
  • Poor6%
  • Terrible5%
Travellers talk about
“bowling alley”(14 reviews)
“mini golf”(13 reviews)
“hot tub”(20 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
3.5 Star Hotel
All hotel details
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Reviews (247)Write a Review
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LanguageEnglish
77
97
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14
Show reviews that mention
All reviewsbowling alleymini golfhot tubaqua restaurantaqua loungeshower doorexecutive roomideal locationwithin walking distancefront desk agentdowntown corewe ordered room servicethe lower leveltower sectionhand towelsbuffet breakfastthe rooms were nice
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1 - 5 of 246 reviews
Reviewed 1 week ago

One elevator working in a 9 storey tower. The only elevator quits on a Saturday. Rates went up from night to night from 146 to 171. 171 being the night the hotel was full of young hockey players. Front desk staff aware of pricing issue...More

Thank Wayne S
Response from Martina M, Assistant Front Office Manager at Crowne Plaza Kitchener-WaterlooResponded 5 days ago

Wayne S, We are sorry to hear about the elevator troubles you experienced during your stay with us. We worked to rectify the situation as quickly as possible for the convenience of our guests. Again, we apologize for your experience. In terms of rates, the...More

Hotel's Favourite
Reviewed 21 November 2017 via mobile

We stayed at the Crowne for 3 nights. My son had a hockey tournament so we decided to spend the weekend in Kitchener instead of traveling back and fourth. There were 8 hockey teams booked in the hotel so they upgraded our room and put...More

Thank CadenKane
Response from Martina M, Assistant Front Office Manager at Crowne Plaza Kitchener-WaterlooResponded 27 November 2017

CadenKane, Thank you for your positive 5 star review. Thank you also for taking the time to leave such a detailed review, your comments are important to us. We are glad to hear that you found the rooms clean, the staff helpful and the amenities...More

Reviewed 4 weeks ago via mobile

Stayed here for a weekend. It's a nice, modern and clean hotel. My room was very nicely appointed and it was quiet despite lots of families on the floor. Beds are very comfortable. Staff was very friendly and helpful. The pool and fitness room are...More

Thank habzfan
Response from Martina M, other at Crowne Plaza Kitchener-WaterlooResponded 4 weeks ago

Dear Habzfan, Thank you for your detailed review, your comments are important to us. We are glad to hear that you enjoyed your stay with us, found the hotel quiet, the rooms nice and the beds comfortable. We are also glad that you found the...More

Reviewed 14 January 2018

I travelled here on business. Overall the Crowne Plaza Kitchener-Waterloo is just average. The central location in Kitchener is good and the property offered our group a shuttle service to our venue, which was appreciated. It would have been nice to have an airport option,...More

Thank KMHHalifax
Response from Martina M, Assistant Front Office Manager at Crowne Plaza Kitchener-WaterlooResponded 17 January 2018

Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza KITCHENER-WATERLOO. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable...More

Reviewed 10 January 2018

We had a great stay here,staff was very friendly, room was comfortable (we were upgraded to an executive king room in the tower section of the hotel) and quiet for the most part. We heard some noise through the door during the day but no...More

Thank kjkToronto
Response from Martina M, Assistant Front Office Manager at Crowne Plaza Kitchener-WaterlooResponded 13 January 2018

Dear kjkToronto, Thank you for taking the time to leave a review, your comments are important to us. We are glad to hear that you enjoyed your stay overall, especially the ease of check out and the location. We are sorry to hear that you...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 115 - USD 180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 115 - USD 180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (60)
Dining (9)
Pool & Beach (7)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
Ask a question
grace0172015
7 May 2017|
AnswerShow all 2 answers
Response from Barry B | Reviewed this property |
It's about 55 or 60 km. The drive takes about an hour, but there is still construction on King Street, so it can be slow going once you reach K-W and there may be detours.
0
Votes
Melissa G
4 March 2017|
AnswerShow all 2 answers
Response from weissp | Reviewed this property |
I was not near the arcade machines so I am unable to answer the question. Telephone the hotel they will certainly let you know.
0
Votes
Playbren
18 November 2016|
AnswerShow all 2 answers
Response from Norma M | Reviewed this property |
Hi there. I think if you go to the website for this Chain you can check under room descriptions and it may tell you. :)
0
Votes
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123
Room Tips
"Ask for the quiet zone, but be prepared to walk up some stairs"
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"Ask for a room that doesn't face the street."
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"there is only one elevator - you may want to ask to be in a certain wing to avoid a long walk"
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"not the 9th floro"
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