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Crowne Plaza Kitchener-Waterloo

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Traveller (77)
Room & Suite (77)
Pool & Beach (7)
About
Location
Cleanliness
Service
Value
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt.
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Property amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Centrally Located
HOTEL CLASS
Hotel links
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Hotel deals
Reviews & more
292Reviews
159Photos
9Q+A
75Room tips
Traveller rating
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Popular mentions
Enjoyed a beautiful stay in Kitchener! The hotel was clean and comfortable... and staff were incredibly friendly and helpful. We took an Uber to dinner and to centre in the square for a concert. Will stay here again!
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Response from Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
Responded 2 days ago
Dana M, Thank you for taking the time to leave a review, it is appreciated! We are glad to hear that you enjoyed your stay with us, especially that you found the hotel clean and comfortable and the staff friendly and helpful. We are looking forward to your next visit with us! Warm Regards, Martina Gareau Assistant Front Office Manager
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Comfortable and close to 'Center in the Square' (10 minute walk). Service was great and staff was friendly and helpful with locating points of interest! The full breakfast buffet was delicious with several options! Loved it!
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Response from Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
Responded 1 week ago
GreatDay27, Thank you for your 5 star review, it is much appreciated. We are glad to hear that you enjoyed the hotel and the proximity to Centre in the Square. We are also glad to hear that you found the breakfast to be delicious with several options. We would love to see you again sometime soon! Warm regards, Martina Gareau Assistant Front Office Manager
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We stayed for two nights, and the beds were comfy and the room was actually pretty nice, BUT on Saturday night there was a party in the event room and the music was SO LOUD that our room was shaking. That is not an exaggeration. We called the front desk about the noise, and they
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Response from Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
Responded 1 week ago
Apfeiffer54, Thank you for taking the time to leave a review, your comments are important to us. I would like to start by apologizing for the inconvenience with noise that you experienced during your stay with us. Please know that this is not the usual guest experience and we are sorry that we were not able to prevent the situation from occurring in the first place. We would love to have you back again with us so that we may provide you with a perfect 10/10 stay the next time around. Warm regards, Martina Gareau Assistant Front Office Manager
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We travelled to Cambridge this weekend after Christmas with our 14 year old boys hockey team. Great location and amazing amenities. So often teams are treated as annoyances, but not at Crowne Plaza!! They offered for us to gather in their restaurant and bar in the evenings to
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Response from Storyteller827276, Martina G Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
Responded 2 weeks ago
614ChrisD, Thank you for taking the time to leave a detailed review, your comments are important to us and will be passed on to the staff and management. We are happy to hear that you enjoyed your stay with us and are looking forward to being your hotel of choice in the Kitchener-Waterloo area! Warm regards, Martina Gareau Assistant Front Office Manager
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I stayed here for one night and the second I walked in Ben and Drew were exceptional in their services and were very polite and helpful. The rooms were spotless aswell. I would definitely stay here again if need be.
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Response from Storyteller827276, Martina G Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
Responded 4 weeks ago
VladP49 Thank you for your excellent review, it is much appreciated. Your comments will be passed on to the staff - particularly Ben and Dhruv. We are happy to hear that you enjoyed your stay with us and that we were able to provide you with excellent service. We are also looking forward to a return visit! Warm regards,
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Photo provided by managementCrowne Plaza Kitchener-Waterloo
Meeting room
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Guest room amenity
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Meeting room
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Suite
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Meeting room
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12345616
how far drive is this hotel to oakville?
It's about 55 or 60 km. The drive takes about an hour, but there is still construction on King Street, so it can be slow going once you reach K-W and there may be detours.
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I was not near the arcade machines so I am unable to answer the question. Telephone the hotel they will certainly let you know.
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What brand of pillows do you use? We stayed in the tower 766. Thanks
Hi there. I think if you go to the website for this Chain you can check under room descriptions and it may tell you. :)
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Hi there, The difference is a King Executive room is just a King room in our Executive section. Our King Suite is a larger room that is L-shaped and has a separate seating area with a second tv in the room.
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Is there an email address I may use to communicate with the hotel
I am not able to add an email address to this response for some reason but I have just sent you a private message indicating our email address you can contact us with to make those reservations. Thank you, Lucy Domingos Front Office Manager
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12
"All the rooms are very comfortable."
"Upper Floor for better downtown view."
"Tower, esp corner rooms; also, they have special "quiet floors" that they don't house kids teams/field trips etc..."
"We stayed on the third floor. Very quiet."
"Ask for high floor to avoid road noise"
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PRICE RANGE
USD 108 - USD 145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta kitchener-waterloo hotel kitchenerdelta hotel kitchenerkitchener delta hotel
FORMERLY KNOWN AS
Delta Kitchener-Waterloo
LOCATION
CanadaOntarioRegion of WaterlooKitchenerCity Commercial Core
NUMBER OF ROOMS
201
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